★★★★★
based on 3272 reviews published
Latest neutral customer reviews
I'm disappointed by the coconut oil that I thought was edible: it doesn't taste good and I've bought 6 or 7 jars.
Quick delivery, good products. But TOO much plastic used to wrap up. That can be done differently.
Very satisfied with the speed of shipment, which is why I placed another order with you, but I'm only giving it 3 stars because it's such a shame that there are polystyrene chips in the parcel to protect them... (And even more so when it comes to protecting paper tea bags that don't need it...). (And even more so when it comes to protecting paper tea bags that don't need it...) You can still find other protections than polystyrene when necessary...
Super fast shipping, but beware of expiration dates! Some products are at knock-down prices because they're past their sell-by date, but others aren't, and it's a surprise when you arrive!
Order cancelled by e-mail, for having paid by cheque (even though this is an authorised payment in the various payment methods on the site). Then, after several days, a new e-mail saying that the order had been dispatched.
Product expired in early 2024 when its contents can last more than a year. Pity.
Hello, the Brazil nut oil leaked on part of the order and I couldn't reach customer service!!!
Hello, I weighed the lentils, they are 120 grams short, I haven't eaten them yet.
Although there was an error on my order, one product for another, and another expired product containing food moth worms, the return went smoothly. So don't hesitate, if everything doesn't go as planned when you ordered, Chris and Mustapha will do their utmost to make sure you get your money back and are satisfied with the service. I am satisfied with the rest of the products ordered and intend to order again.
I still haven't received my parcel I'm not satisfied with colissimo
Nothing received for a week, so not 48 hours as stated on the site.
First of all, I'd like to thank you for the speed with which you put together the various items in my order, for the speed with which you packed them all so carefully, and for the speed with which you dispatched my parcel. Thank you. However, I would also like to point out a small error ... namely that I had ordered "Unsweetened Cocoa Powder", but I received "Sweetened Cocoa Powder" - in which, by the way, cane sugar is a priority ... I am not going to send you back the four jars in question... I'm not asking for any compensation... On the other hand, it would be wise not to have another blunder of this type in the future; if that were the case, I would, alas, be obliged to change store - which I don't wish to do a priori. I'm sure, therefore, that this was an exceptional mistake.
Well-done site but no product reviews
The high cost of shipping
Fine, but the flour arrived stale
The ordering process was laborious for me, as I'm not a computer geek. It took me 2 days to get my password, but the delivery service was impeccable.
Nothing special to say about navigation
Fast and careful delivery, but disappointed to be informed only after delivery that I will not receive my entire order because it lacks stock and that I will not receive the rest because it is not profitable for the site to sell me my entire order: shipping costs are too high for this type of product. Even if I can understand it, I should have thought about it beforehand... The promise is not kept, it's not professional !!!
You send me a survey before my order is delivered!!!!
Kind regards
Surprised to find in the package the rantings of a "prof" rejecting the "Marseillaise" to be replaced according to him by a kind of "Internationale", which in my opinion had nothing to do with it.
On the whole I'm satisfied with my order, fast delivery but unfortunately I ordered a lavender chamomile soap and ended up with a cucumber almond soap.
It's hard to have a definite opinion on just 2 orders. But so far, so good.
Products are still expensive. We'd like to see a section on products close to home, so you can buy local and reduce your carbon footprint.
Order received on time, but not satisfied with product. Dates too short. The tablets must be used up within a month. If it's for a gift, don't buy from this site! You can find the same ones with dates up to 2020!
One small complaint: the delivery should have been made to my home address, but I had to collect it from the post office.
One small complaint: the delivery should have been made to my home address, but I had to collect it from the post office.
The site is good...but there are too many out-of-stocks; we place an order for an association, and the customers get discouraged and go elsewhere to stock up; they won't be able to reorder easily afterwards.
There was a small problem, I had not received an order confirmation and I had to phone to find out if my order had been registered.
Delivery times far too long: order on Sunday morning, delivery a week and a half later.
I ordered a product in stock and was informed that I would be delivered an equivalent glass.
Wrong order sent due to mix up of 2 recipients but good order resent on phone request and first parcel kept_.
No answer to my e-mail about the missing product to claim my credit.
Little choice but quality and not too expensive.
I'm a little disappointed compared to my previous orders, the order processing time was longer without me being informed.
This spring, many malfunctions, no information from customer service and difficult to get answers if you contact them (email or phone)
Many of the products advertised on the site, and for which I paid, were not the same when I received them. I paid for the products that, according to the site, have the Fairtrade Max Havelaar mark. However, when I received them, there was no Fairtrade MH mark at all. What's more, there were four products I paid for but never received!
I had intentionally ordered small jars (4) and got large ones (2) !!!! It may be convenient for YOU, but not for me!
Bonjour le livre en anglais pas top il servira a caler un meuble!!!!!!
Order arrived very quickly
Moderately satisfied with this site following my last order.