★★★★★
based on 3272 reviews published
Latest positive customer reviews
PRODUCT QUALITY
FAST DELIVERY
All items ordered are shipped within a short time.I have already had the opportunity to have different people on the phone, they are all remarkably kind.I recommend the site
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Very nice products that you can't find everywhere. Fast delivery and team ++.
Order by internet very pleasant, serious, and careful delivery very quickly thank you very much
Very pleasant fair and transparent approach.
gift, promo, mystery and original product ideas, also very much appreciated.
very well prepared parcels, and in the event of breakage, rapid return by e-mail and commercial gesture.
very satisfied
The staff and products are TOP
the store is convenient to get to
but logistics need to be more efficient
Hello, I've only ordered once so far and I was very satisfied with the delivery: speed and packaging.
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The availability of the products at Carrefour left something to be desired, so I decided to order through the site.
The range is complete, the conditions for the products very clear, and delivery was fast.
Perhaps a little more effort on the prices, as the products I ordered are (if available) cheaper at Carrefour; it's a shame to make a good merchant work directly and have to pay a little more.
In any case, the site and the service are top-notch.
Clear, pleasant presentation. Efforts have been made to find products, which wasn't always easy before.
I appreciate the little note on each delivery note.
It humanizes the delivery...
Competent and friendly staff
Navigation has become simpler, with the possibility of returning to the previous page, and the categories are clearer.
Nothing to report
Orders regularly. Careful shipping.
Excellent
Good service
I found the products I was looking for, delivery was fast and contact with the staff was friendly.
Fast delivery, well packaged, very high quality products.
Perfect, very good products. Warm and friendly service
4 stars for the quality of the team.
Some complaints about product and catalog follow-up, for example:
* endless reapplications, class="certificateBoxRight">
Hello,
Thank you for this review and for your comments, which help us to improve our services. Concerning replenishments, we are unfortunately dependent on stock-outs at the supplier, however it is true that we failed to specify lead times (which we don't always have). This is a good suggestion that we will look into.
About Alter Eco Petit Déj Cacaoté, this product has been discontinued by this brand. As a replacement, we offer Poudre Cacaoté Nature Bio: http://bit.ly/R5nZXx
I'm always satisfied with my purchases on this site.
However, I've noticed for some time that the variety of fair trade products is diminishing, which is a shame! For example, you can no longer find honey or beauty products.
The interest of the site, for me, lies in the fact that you can find fair trade products that can't be found in supermarkets.
Hello,
Thank you for your message and your confidence. Indeed, some fair-trade products have been discontinued by Alter Eco, so we no longer have them in stock.
However, we are proud to be able to offer the full Alter Eco range, and, in addition to this range, other fine brands come to enrich our product catalog.
Concerning honey, we offer two from the Nature Bio brand: http://bit.ly/SiARNA
So many nice things to say!
Nice site to visit, good prices, fast service, great selection ...
Only one downside: the carrier (the post office) and their tired employees who prefer to leave a notice rather than carry a package a little heavy! I pay to have a parcel delivered to my home, not to pick it up at the post office, and I've had to do it twice!!!
A customer for some time now, I've never had a bad surprise.very good products, top-notch preparation team, more than reasonable delivery times.
I highly recommend this site.
I like the quality of the product, but above all the quality of the service and the kindness of the people
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Very satisfied with the products and the proposal.
Always satisfied with the service and responsiveness of this supplier.
All in quality, fast, simple, nice, and ... as ethical as possible - I think; I promote to the max.I'm just sorry I can't find the hearts of palm anymore, which were excellent;
Hello,
Thank you for your comment and your commitment!
Indeed, hearts of palm are no longer offered by the Alter Eco brand. However, we are actively looking for a replacement brand for this product.
Very fast service.
Very satisfied with the service, the order arrived quickly.
Compliant order and fast delivery
I buy Alter eco products on your site when they are no longer available in my Carrefour, Leclerc and Auchan hypermarkets. The site is well designed and delivery is fast. On the other hand, the price of the products is more expensive than in hypermarkets.
The service was already perfect under "Our best races", it tends to become exellent with ekomi?
Very cordially.
Nothing in particular to report. I'm completely satisfied. All the same I regret the lack of choice lately when ordering Honey
Thank you for your interest! Good news: two new honeys are available: http://bit.ly/SiARNA
Products available, VERY fast shipping, products well protected
Very good quality of delivery: speed, packaging.
The ergonomics of the site need to be reviewed.
Everything has been great, I just find the shipping costs too expensive if you only order one ( or a few) 30g bags of herbal teas.
This doesn't encourage people who just want to discover and taste a product to order.
in my opinion
Excellent, fast service. your coffee was sent in a parcel to my children in japan.
Very efficient. I particularly appreciate the hand-written notes accompanying orders, which show a major interest in human relations.
No delivery problems. Fast and efficient. Thank you very much
Always reactive, when we send an email, response in return, and modification if necessary in the site.
very fast delivery.
always a little word of accompaniment.
great choice of products