Customer reviews of Noujoum

Peace be upon you,

I am contacting you because we were surprised to learn of your review.

First of all, it is important to remember that the appreciation of a garment remains partly subjective. The appearance of an outfit also depends on the morphology, the chosen size, and the way it is worn. The same outfit can look different from one person to another.

Regarding the cut, the inseam is not a defect. On the contrary, it is a deliberate design choice, thought out and crafted to offer a modest cut that preserves the body's shapes and respects the values of modesty that we uphold. This is precisely what distinguishes our clothing from many classic brands.

We are a Muslim brand that designs clothing for Muslims, with a clear vision: to offer outfits that are both elegant, comfortable, ethical, and respectful of modesty. Our products are made in Turkey by Muslim professionals according to a demanding specification. The materials, cuts, and finishes are developed specifically to meet this philosophy.

Regarding the fabric, it has been deliberately selected to be pleasant to wear during the hot summer heat. A lightweight fabric is not synonymous with poor quality. On the contrary, it is a premium material offering comfort, breathability, and durability over time. Our garments are designed to withstand regular use as well as repeated washes while maintaining their qualities.

Furthermore, several hundred sets from this collection have already been sold, and the feedback from our customers is extremely positive. We receive daily testimonials praising the quality of the fabrics, the comfort of the cuts, and the seriousness of the work done.

You naturally have the right not to appreciate a product. However, stating that it is a "low-end" product, comparable to poor industrial quality, is not based on any objective element and does not reflect either the reality of the product or the experience of the vast majority of our customers. Such statements are likely to mislead future buyers.

As Muslims, we are committed to justice, honesty, and fairness in our judgments. Criticism is legitimate when it is factual and constructive. We believe it is important that published reviews reflect this same requirement for objectivity.

Our customer service is available and responsive if needed, and I also remind you that you have 30 days to make a return.

May Allah bless you all.

Thank you very much! Your satisfaction is our greatest reward.

Thank you for taking the time to share your feedback.

We are sincerely sorry to learn that the items did not meet your husband's expectations. Since tastes and clothing preferences are personal to each individual, we completely understand that some models may not be suitable despite all the attention given to the design of our collections.

Regarding size, a detailed size guide is available on each product page to help our customers make the best choice. We are also available before any order via email or WhatsApp to provide personalized advice based on each person's size, weight, and body shape.

We would also like to emphasize that you contacted us by email and we responded to all your requests with responsiveness and availability to provide you with all the necessary information and to assist you as best as we can.

Regarding return fees, we offer free shipping for purchases over €49. However, in accordance with our return and refund policy, return shipping costs are the responsibility of the customer. This information is clearly stated in our return procedure as well as in our refund policy, both of which can be consulted on our site before order confirmation.

We regret that your experience did not meet your expectations and we thank you nonetheless for your feedback. Our customers' opinions are valuable and allow us to continue improving our services.

The Noujoum team.

We thank you for your feedback Mohamed and are glad that you appreciate our product. We take note of your comment regarding the dust on the black cargo pants to improve our future models. Do not hesitate to contact us for any further questions or suggestions.

Thank you for your review Mohamed!

Hello Karima,

Thank you for your feedback. We are sorry to learn that the model did not meet your son's expectations. However, we would like to clarify that our clothes are designed to be loose and wide, as shown in the photos. The fit may vary depending on body shape or size chosen, and it is possible that a larger size would have provided a fit more in line with your expectations.

Please feel free to contact us so that we can advise you on the most suitable size or find a solution together. Your satisfaction remains our priority.

Fraternally,

The Noujoum team

With pleasure Anis!

Thank you!

Hello Othman,

Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that your order did not meet your expectations.

Regarding the size of the polo, it is indeed designed to have a loose fit and as specified in the product sheet, it is recommended to take one size smaller than your usual size.
A size guide is also available to help you make the right choice, and if in doubt, we are here to advise you.

We would like to clarify that the fabric used is not transparent; it is a quality fabric specially selected to offer comfort and opacity.
We understand that the perception of a garment can vary according to individual expectations, but in this specific case, we do not share your observation.

No technical issues have been detected on our site; if needed, our customer service is available 7 days a week.

Finally, our return procedure is simple and explained step by step, and once again, if needed, we will be happy to assist you.

Best regards.

The Noujoum team

Thank you for your feedback, we are sorry that the delivery took longer than expected but the carrier lost your package. Thank you for your trust

Thank you for your feedback!

Hello Meriem,
We do our best to ship packages within 24 hours, then the carrier takes between 24 and 48 hours depending on the delivery address. So the deadlines were indeed respected.
We are sorry for this setback and hope that you still appreciated your order. Thank you for your rating of 4/5 and we hope to see you again soon on our site. Have a nice day!

Thank you very much!

Wa'laykoum salam, thank you for your trust and your recommendation!

Do not hesitate to contact our customer service

Hello,
a size guide is available on the website, we are also reachable by email and WhatsApp message 6 days a week to advise you on the right size to choose or for any information request.
The return procedure is available on the website (at the bottom in useful links) and can be consulted at any time (even before purchase).
We are sorry that the outfits did not please you because the size does not fit you, but to say that the fabric is not of quality...

Thank you very much for your review Salima! We are happy to know that you appreciated your purchase. We hope to see you again soon on our site for new discoveries!

Thank you Djamil! We are glad that you appreciated the quality and size of our products. We hope to see you again soon on our site.

Hello Hucène, thank you for your feedback. We are sorry to hear that you noticed a defect in your item, this is an isolated case. Please feel free to contact our customer service for any further assistance. Thank you for your trust. Sincerely, the Noujoum team.

Hello Mustapha, we are sorry that the size you chose does not suit you. Please feel free to contact our customer service if you need help, we will be happy to assist you. Thank you for your trust. Sincerely

Thank you for your feedback!

Thank you for your feedback Fayssel! The return procedure is explained at the very bottom of the site in the useful links. We are also reachable by email or WhatsApp if needed...

Do not hesitate to contact our customer service