Customer reviews of Noujoum

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 408 published reviews

Summary of reviews

Noujoum consistently delivers on quality, with many reviews praising fabrics, tailoring, and durable materials that stay impressive after multiple washes. Customers highlight fast, reliable delivery and helpful, attentive service, with several mentions of well-advised staff and a smooth return or exchange process. Overall experience centers on outfits that fit well and look stylish, with repeat praise for comfortable, well-cut designs across qamis, sets, and cargo pants. The brand is frequently described as trustworthy and highly recommended, with strong appreciation for product consistency and elegance.

Reviews 2 and 3 stars

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L
Lassad L.
Rating: 2 out of 5
following a purchase from 28/06/2026
Between the photo and reality there is a gap. The front at the crotch level is strange, I can't explain it. It looks a bit like a potato sack. It's not worth its price, it looks like poorly made in China.
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Response from Noujoum
Peace be upon you,

I am contacting you because we were surprised to learn of your review.

First of all, it is important to remember that the appreciation of a garment remains partly subjective. The appearance of an outfit also depends on the morphology, the chosen size, and the way it is worn. The same outfit can look different from one person to another.

Regarding the cut, the inseam is not a defect. On the contrary, it is a deliberate design choice, thought out and crafted to offer a modest cut that preserves the body's shapes and respects the values of modesty that we uphold. This is precisely what distinguishes our clothing from many classic brands.

We are a Muslim brand that designs clothing for Muslims, with a clear vision: to offer outfits that are both elegant, comfortable, ethical, and respectful of modesty. Our products are made in Turkey by Muslim professionals according to a demanding specification. The materials, cuts, and finishes are developed specifically to meet this philosophy.

Regarding the fabric, it has been deliberately selected to be pleasant to wear during the hot summer heat. A lightweight fabric is not synonymous with poor quality. On the contrary, it is a premium material offering comfort, breathability, and durability over time. Our garments are designed to withstand regular use as well as repeated washes while maintaining their qualities.

Furthermore, several hundred sets from this collection have already been sold, and the feedback from our customers is extremely positive. We receive daily testimonials praising the quality of the fabrics, the comfort of the cuts, and the seriousness of the work done.

You naturally have the right not to appreciate a product. However, stating that it is a "low-end" product, comparable to poor industrial quality, is not based on any objective element and does not reflect either the reality of the product or the experience of the vast majority of our customers. Such statements are likely to mislead future buyers.

As Muslims, we are committed to justice, honesty, and fairness in our judgments. Criticism is legitimate when it is factual and constructive. We believe it is important that published reviews reflect this same requirement for objectivity.

Our customer service is available and responsive if needed, and I also remind you that you have 30 days to make a return.

May Allah bless you all.
K
Khadija N.
Rating: 2 out of 5
following a purchase from 23/06/2026
My husband did not like the items at all. Moreover, I have always been used to returning items that do not fit via a return label without paying shipping fees. And there, surprisingly, the fees were at my expense. Too bad
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Response from Noujoum
Thank you for taking the time to share your feedback.

We are sincerely sorry to learn that the items did not meet your husband's expectations. Since tastes and clothing preferences are personal to each individual, we completely understand that some models may not be suitable despite all the attention given to the design of our collections.

Regarding size, a detailed size guide is available on each product page to help our customers make the best choice. We are also available before any order via email or WhatsApp to provide personalized advice based on each person's size, weight, and body shape.

We would also like to emphasize that you contacted us by email and we responded to all your requests with responsiveness and availability to provide you with all the necessary information and to assist you as best as we can.

Regarding return fees, we offer free shipping for purchases over €49. However, in accordance with our return and refund policy, return shipping costs are the responsibility of the customer. This information is clearly stated in our return procedure as well as in our refund policy, both of which can be consulted on our site before order confirmation.

We regret that your experience did not meet your expectations and we thank you nonetheless for your feedback. Our customers' opinions are valuable and allow us to continue improving our services.

The Noujoum team.
M
Maryam B.
Rating: 2 out of 5
following a purchase from 17/03/2026
Fast delivery but the item had sewing defects and a button that doesn't close.
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Samira H.
Rating: 2 out of 5
following a purchase from 28/01/2024
The outfits really run small. But I can't return them because the return is at my expense. For the price, the fabric is not of quality. Really disappointed.
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Response from Noujoum
Hello,
a size guide is available on the website, we are also reachable by email and WhatsApp message 6 days a week to advise you on the right size to choose or for any information request.
The return procedure is available on the website (at the bottom in useful links) and can be consulted at any time (even before purchase).
We are sorry that the outfits did not please you because the size does not fit you, but to say that the fabric is not of quality...
H
Hucène G.
Rating: 3 out of 5
following a purchase from 12/01/2024
The finishing seams at the ankles are starting to come undone so I can't wear it yet (defects noticed after the first wash)
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Response from Noujoum
Hello Hucène, thank you for your feedback. We are sorry to hear that you noticed a defect in your item, this is an isolated case. Please feel free to contact our customer service for any further assistance. Thank you for your trust. Sincerely, the Noujoum team.
F
Fayssel K.
Rating: 3 out of 5
following a purchase from 06/08/2023
Hello, the quality is great, but I requested a return for a t-shirt that was too big and I never received a response
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Response from Noujoum
Thank you for your feedback Fayssel! The return procedure is explained at the very bottom of the site in the useful links. We are also reachable by email or WhatsApp if needed...
M
Marouane B.
Rating: 3 out of 5
following a purchase from 28/06/2023
The outfits are well tailored but over time the zippers do not work, which is a shame at this price.
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Response from Noujoum
Do not hesitate to contact our customer service