Customer reviews of nouvojour.fr

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
5 1 327 89% 4 136 9% 3 15 1% 2 3 0% 1 8 1%

Summary of reviews

The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.

1 star review

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Sandrine S.
Rating: 1 out of 5
following a purchase from 27/05/2026
Delivery made to a different location than requested
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Response from nouvojour.fr
Hello,
Thank you for your feedback,
We have indeed shipped your package to the requested pickup point, namely: The LOCKER 24/7 CARREFOUR CONTACT of DOUR***
It seems that the carrier Mondial Relay has indeed delivered the package to a different pickup point, either by mistake or due to a malfunction with the initially chosen locker.
I sincerely apologize for this inconvenience that we could not have foreseen and that was done without our consent,
We remain at your disposal if needed,
Best regards
B
Bruno B.
Rating: 1 out of 5
following a purchase from 14/05/2026
I am waiting for the refund of my order; I have sent messages and I have not received a response.
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Response from nouvojour.fr
Hello,
After checking, I cannot find any message from you on our support, nor in our various email boxes.
Could you please specify the problem you are encountering?
Thank you in advance,
Best regards
A
Anne W.
Rating: 1 out of 5
following a purchase from 29/03/2026
I asked whether the ordered filters were compatible with the Berkey Travel before ordering and I was told yes. I ordered 4 and they are too big.
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Response from nouvojour.fr
Hello Madam,
I would like to once again extend our apologies for this bad experience.
We sent you a prepaid return label dated 20/04. However, to this day the package has not been returned to us for a refund.
Please do not hesitate to contact us if you need help or assistance in dropping off the package at a relay point.
Best regards
D
Deborah H.
Rating: 1 out of 5
following a purchase from 17/03/2026
This is not against novojour but from the product purchased Green whey it indicated to take 6 capsules whereas you should take 3, labeling error that told me to take a double dose for 10 days and made me buy double what I needed... when you trust a supplement at 30 euros the indications on the dosage are important!
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Serge C.
Rating: 1 out of 5
following a purchase from 06/10/2024
Hello, Very big disappointment following the purchase of this product. We bought 2 water bottles in anticipation of a trip to Guyana with immersion in the Amazon rainforest in autonomy for 10 days. The filtration rate of the bottles was very limited from the first uses and both bottles quickly became unusable. Our experience is therefore completely negative and fortunately we had other alternatives for water filtration or purification. This expensive material (over 50€ per bottle) does not seem to be at all reliable and we regret our purchase. Best regards.
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Response from nouvojour.fr
Hello, First of all, I sincerely apologize for the problem encountered with your filtration bottles. I completely understand your disappointment. According to the description of the problem, it seems that the original filters are defective. Honestly, this problem is very rare, especially with 2 bottles at the same time. I therefore propose to exchange the filters under warranty to verify that this can resolve the flow issue encountered. Our customer service will contact you directly. I wish you a nice day, Best regards Mathieu, Customer Service Nouvojour
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Mélanie K.
Rating: 1 out of 5
following a purchase from 04/08/2024
Extremely disappointed with my order. I 'thought' I bought two pure pachamama shampoos with the old formula (as the photo indicated) and I ended up with two shampoos of the new formula. The photo being misleading at the time of purchase, I find it unprofessional.
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Response from nouvojour.fr
Hello Madam, Thank you for your feedback. First of all, I sincerely apologize for the inconvenience! To my knowledge, you did not contact us regarding this issue. Please know that our Customer Service is available to respond to you by email or by phone (toll-free line). This kind of problem is very easy to resolve by contacting us directly ;) We have indeed received the new version of the Pachamama shampoos which has revamped its graphic identity and packaging. Unfortunately, we were not informed by the brand about the formulation changes on certain product references. In the meantime, we realized the composition change and updated the product sheets and visuals accordingly. Regarding your order, we will simply take back the products (at our expense) and fully refund you. We will contact you directly to arrange the return and refund. Have a great day, Best regards, Mathieu.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2023
Hello, I ordered on the 6th, and I still haven't been delivered, so the delivery times have nothing to do with the 5 days planned... I know you managed to send the package on time to Mondial Relay: and it's therefore not your fault... But my package seems to be stuck in transit with them.... I don't understand such a delay and it's a very unpleasant experience... Could you check this with them? Thank you in advance for keeping me updated. Véronique B
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2023
The deodorant doesn't work, I am disappointed.
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