The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
3 follow-ups on my order, after 2 weeks of waiting, finally received the product.
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Response from nouvojour.fr
Hello, Thank you for your feedback. We are sincerely sorry if you felt there was an abnormally long delay. For clarification, your order was placed on May 8 at 8:20 PM, a public holiday, and shipped on Monday, May 12 (due to the bridge). It was then delivered on Friday, May 16, which is 6 working days after your order, and 4 working days after it was handed over to the carrier. We understand that the wait may have seemed long, and we regret that the public holidays in May may have slightly impacted the delivery times. We remain at your disposal for any questions and thank you for your understanding. Best regards, The Nouvojour team.
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Martine B.
Rating: 4 out of 5
following a purchase from 16/05/2025
Everything went well,
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Nadine L.
Rating: 4 out of 5
following a purchase from 18/05/2025
I learned about you through a friend.
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Martine G.
Rating: 4 out of 5
following a purchase from 15/05/2025
Shipping too long but perfect product.
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Thierry J.
Rating: 4 out of 5
following a purchase from 14/05/2025
Well received
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Sylvie G.
Rating: 4 out of 5
following a purchase from 05/05/2025
The Evia carafe does the job, we tested it with and without, it's undeniable for tap water even taste-wise. No more charcoal, obsolete. The spout is a bit wide, could be optimized. The system to block unfiltered water in the upper part could also be optimized so that nothing spills when pouring. Otherwise, the package took its time to arrive. In short, I recommend!
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Delphine C.
Rating: 4 out of 5
following a purchase from 08/05/2025
Fast delivery, the product meets my expectations, too bad there is no manual for more recipes
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Jean-Luc C.
Rating: 4 out of 5
following a purchase from 25/04/2025
Product conforms to the description, packaging perfect. The only negative point, therefore Nouvojour is not responsible, is the delivery by Mondial Relay to avoid because paying 5.00 euros to be delivered 3 weeks later is really excessive. So choose another delivery service than Mondial Relay.
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Anne Marie B.
Rating: 4 out of 5
following a purchase from 22/04/2025
Serious in sending the package and delighted with the purchase
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Brigitte G.
Rating: 4 out of 5
following a purchase from 16/04/2025
I am completely satisfied with the speed, the practicality of delivery to a relay point, as well as the delivered products.
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Maurice L.
Rating: 4 out of 5
following a purchase from 18/04/2025
The carafe arrived with an impact underneath.
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François W.
Rating: 4 out of 5
following a purchase from 14/04/2025
It's good but there is no instruction manual in French!!!
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Marina L.
Rating: 4 out of 5
following a purchase from 01/04/2025
Ordered items conform to the description and received as expected
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Damien B.
Rating: 4 out of 5
following a purchase from 30/03/2025
Pretty bracelet. Arrived on time. I would have liked a slightly more elaborate presentation. For example, a presentation of the bracelet in a small box.
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Muriel S.
Rating: 4 out of 5
following a purchase from 18/03/2025
Delivery time a bit long
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Stéphanie R.
Rating: 4 out of 5
following a purchase from 16/03/2025
Beautiful carafe. Effectiveness to be tested. Fast delivery. Too bad the product does not come with the user manual.
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Ghislaine D.
Rating: 4 out of 5
following a purchase from 14/02/2025
Gift given so I don't know
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Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/03/2025
Order preparation very fast, a bit less for the global relay carrier. Product very well packaged and compliant.
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Yolande V.
Rating: 4 out of 5
following a purchase from 21/02/2025
Items well received, fast delivery.
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Gilles F.
Rating: 4 out of 5
following a purchase from 14/02/2025
Good
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Céline M.
Rating: 4 out of 5
following a purchase from 05/02/2025
I did not receive the 10% on the first order
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Response from nouvojour.fr
Hello Madam, We are sorry for this situation. The welcome code "NOUVO" is still valid on your account and you can use it on your next order. We hope that you are satisfied with your purchase and would be delighted to see you again soon in our store. Have a nice day, The Nouvojour team
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Marie Dominique D.
Rating: 4 out of 5
following a purchase from 05/02/2025
Good product but complicated regarding shipping, it took 5 days instead of the 2-3 days displayed by the company, no response to the email I sent.
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Response from nouvojour.fr
Hello Madam, We sincerely apologize for the slightly extended delivery time. Overall, our deadlines are counted in business days (excluding weekends), but there were indeed an additional 48 hours, for which we are sorry. We are glad that the item suits you and arrived well despite this. Regarding your email, we unfortunately did not receive a message from you, and we apologize for any concern this may have caused. Please do not hesitate to contact us again if you have any questions. Best regards, The Nouvojour team
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Antoine D.
Rating: 4 out of 5
following a purchase from 06/02/2025
too bad the discount for the first purchase comes after having paid
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Response from nouvojour.fr
Hello Sir, We sincerely apologize for this situation. Please do not hesitate, in this type of situation, to contact our customer service, we are here to help you. Please also note that the discount remains valid and can be used on a future order. See you soon, The Nouvojour team
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Priscilla G.
Rating: 4 out of 5
following a purchase from 12/01/2025
Top team with great professionalism thank you
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Patrick C.
Rating: 4 out of 5
following a purchase from 11/01/2025
Relatively correct experience, I received the package a few days after the order! However, no email received during the shipping time!
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Béatrice F.
Rating: 4 out of 5
following a purchase from 15/01/2025
Top customer service. Very responsive and very friendly. Thank you again for your help in finding my lost package in the maze of Mondial Relay.
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Patrick C.
Rating: 4 out of 5
following a purchase from 10/01/2025
Fast delivery and good quality products
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Corinne G.
Rating: 3 out of 5
following a purchase from 06/12/2024
I bought a Himalayan lamp that I received well protected by plastic but the cardboard packaging was damaged. It was for a Christmas gift, so I was a bit embarrassed for the presentation.
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Response from nouvojour.fr
Hello, Thank you for your review and feedback. First of all, I sincerely apologize if the cardboard of the lamp was received damaged. I understand that this can be disappointing, especially for a gift. We are doing our best internally to protect the products we ship and avoid any risk of breakage. To avoid this type of inconvenience in the future, we will consider developing sturdier packaging to replace the manufacturer's original packaging. I remain at your disposal for any further information, and hope that the lamp itself will satisfy its new owner :) Have a very nice day and all our best wishes, Sincerely, The Nouvojour Customer Service
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Hélène B.
Rating: 4 out of 5
following a purchase from 10/12/2024
Everything went well.. order.. delivery.. thank you
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Fabienne I.
Rating: 4 out of 5
following a purchase from 11/12/2024
delivery a bit long
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Jean Philippe B.
Rating: 4 out of 5
following a purchase from 05/12/2024
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Patrick L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Order sent on time
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Laurence B.
Rating: 4 out of 5
following a purchase from 30/11/2024
fast shipping. only downside the item was not in its original box. Too bad
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Serge C.
Rating: 1 out of 5
following a purchase from 06/10/2024
Hello, Very big disappointment following the purchase of this product. We bought 2 water bottles in anticipation of a trip to Guyana with immersion in the Amazon rainforest in autonomy for 10 days. The filtration rate of the bottles was very limited from the first uses and both bottles quickly became unusable. Our experience is therefore completely negative and fortunately we had other alternatives for water filtration or purification. This expensive material (over 50€ per bottle) does not seem to be at all reliable and we regret our purchase. Best regards.
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Response from nouvojour.fr
Hello, First of all, I sincerely apologize for the problem encountered with your filtration bottles. I completely understand your disappointment. According to the description of the problem, it seems that the original filters are defective. Honestly, this problem is very rare, especially with 2 bottles at the same time. I therefore propose to exchange the filters under warranty to verify that this can resolve the flow issue encountered. Our customer service will contact you directly. I wish you a nice day, Best regards Mathieu, Customer Service Nouvojour
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Jean Michel L.
Rating: 3 out of 5
following a purchase from 28/11/2024
I just received this order I find that the lid of the pot is poorly adjusted, too much play!!!! Is this normal? Thank you for your response!!!
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Response from nouvojour.fr
Hello, Thank you for your feedback and your experience. After checking with customer service and after-sales service, it seems that you did not contact us to report this problem. Therefore, I suggest that our services contact you directly to resolve your problem and set up a warranty file with the manufacturer. Have a nice day, Best regards Customer Service Nouvojour
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Pascal E.
Rating: 4 out of 5
following a purchase from 25/11/2024
the lamps should be better packaged and protected for home delivery,
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Patricia G.
Rating: 3 out of 5
following a purchase from 06/12/2024
Fast delivery, but it's for a gift and it arrives in a kit.
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Response from nouvojour.fr
Hello, Thank you for your feedback and your experience, The cable and the bulb of the salt lamp are indeed not pre-assembled to facilitate transport and avoid breaking the bulb. Assembly simply requires inserting the cable under the lamp and screwing the bulb into its socket :) Have a nice day, Best regards
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Sylvie P.
Rating: 4 out of 5
following a purchase from 21/11/2024
Very responsive and the carafe seems very effective, the water is softer to see
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Nicole M.
Rating: 4 out of 5
following a purchase from 20/11/2024
Fluid site, easy purchase and fast shipping.
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Denis Q.
Rating: 4 out of 5
following a purchase from 16/11/2024
Very good product
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