The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Product conforms to the description, packaging perfect. The only negative point, therefore Nouvojour is not responsible, is the delivery by Mondial Relay to avoid because paying 5.00 euros to be delivered 3 weeks later is really excessive. So choose another delivery service than Mondial Relay.
Translated reviews
A
Anne Marie B.
Rating: 4 out of 5
following a purchase from 22/04/2025
Serious in sending the package and delighted with the purchase
Translated reviews
B
Brigitte G.
Rating: 4 out of 5
following a purchase from 16/04/2025
I am completely satisfied with the speed, the practicality of delivery to a relay point, as well as the delivered products.
Translated reviews
M
Maurice L.
Rating: 4 out of 5
following a purchase from 18/04/2025
The carafe arrived with an impact underneath.
Translated reviews
F
François W.
Rating: 4 out of 5
following a purchase from 14/04/2025
It's good but there is no instruction manual in French!!!
Translated reviews
M
Marina L.
Rating: 4 out of 5
following a purchase from 01/04/2025
Ordered items conform to the description and received as expected
Translated reviews
D
Damien B.
Rating: 4 out of 5
following a purchase from 30/03/2025
Pretty bracelet. Arrived on time. I would have liked a slightly more elaborate presentation. For example, a presentation of the bracelet in a small box.
Translated reviews
M
Muriel S.
Rating: 4 out of 5
following a purchase from 18/03/2025
Delivery time a bit long
Translated reviews
S
Stéphanie R.
Rating: 4 out of 5
following a purchase from 16/03/2025
Beautiful carafe. Effectiveness to be tested. Fast delivery. Too bad the product does not come with the user manual.
Translated reviews
G
Ghislaine D.
Rating: 4 out of 5
following a purchase from 14/02/2025
Gift given so I don't know
Translated reviews
J
Jean-Luc C.
Rating: 4 out of 5
following a purchase from 07/03/2025
Order preparation very fast, a bit less for the global relay carrier. Product very well packaged and compliant.
Translated reviews
Y
Yolande V.
Rating: 4 out of 5
following a purchase from 21/02/2025
Items well received, fast delivery.
Translated reviews
G
Gilles F.
Rating: 4 out of 5
following a purchase from 14/02/2025
Good
Translated reviews
C
Céline M.
Rating: 4 out of 5
following a purchase from 05/02/2025
I did not receive the 10% on the first order
Translated reviews
Response from nouvojour.fr
Hello Madam, We are sorry for this situation. The welcome code "NOUVO" is still valid on your account and you can use it on your next order. We hope that you are satisfied with your purchase and would be delighted to see you again soon in our store. Have a nice day, The Nouvojour team
M
Marie Dominique D.
Rating: 4 out of 5
following a purchase from 05/02/2025
Good product but complicated regarding shipping, it took 5 days instead of the 2-3 days displayed by the company, no response to the email I sent.
Translated reviews
Response from nouvojour.fr
Hello Madam, We sincerely apologize for the slightly extended delivery time. Overall, our deadlines are counted in business days (excluding weekends), but there were indeed an additional 48 hours, for which we are sorry. We are glad that the item suits you and arrived well despite this. Regarding your email, we unfortunately did not receive a message from you, and we apologize for any concern this may have caused. Please do not hesitate to contact us again if you have any questions. Best regards, The Nouvojour team
A
Antoine D.
Rating: 4 out of 5
following a purchase from 06/02/2025
too bad the discount for the first purchase comes after having paid
Translated reviews
Response from nouvojour.fr
Hello Sir, We sincerely apologize for this situation. Please do not hesitate, in this type of situation, to contact our customer service, we are here to help you. Please also note that the discount remains valid and can be used on a future order. See you soon, The Nouvojour team
P
Priscilla G.
Rating: 4 out of 5
following a purchase from 12/01/2025
Top team with great professionalism thank you
Translated reviews
P
Patrick C.
Rating: 4 out of 5
following a purchase from 11/01/2025
Relatively correct experience, I received the package a few days after the order! However, no email received during the shipping time!
Translated reviews
B
Béatrice F.
Rating: 4 out of 5
following a purchase from 15/01/2025
Top customer service. Very responsive and very friendly. Thank you again for your help in finding my lost package in the maze of Mondial Relay.
Translated reviews
P
Patrick C.
Rating: 4 out of 5
following a purchase from 10/01/2025
Fast delivery and good quality products
Translated reviews
H
Hélène B.
Rating: 4 out of 5
following a purchase from 10/12/2024
Everything went well.. order.. delivery.. thank you
Translated reviews
F
Fabienne I.
Rating: 4 out of 5
following a purchase from 11/12/2024
delivery a bit long
Translated reviews
J
Jean Philippe B.
Rating: 4 out of 5
following a purchase from 05/12/2024
-
Translated reviews
P
Patrick L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Order sent on time
Translated reviews
L
Laurence B.
Rating: 4 out of 5
following a purchase from 30/11/2024
fast shipping. only downside the item was not in its original box. Too bad
Translated reviews
S
Serge C.
Rating: 1 out of 5
following a purchase from 06/10/2024
Hello, Very big disappointment following the purchase of this product. We bought 2 water bottles in anticipation of a trip to Guyana with immersion in the Amazon rainforest in autonomy for 10 days. The filtration rate of the bottles was very limited from the first uses and both bottles quickly became unusable. Our experience is therefore completely negative and fortunately we had other alternatives for water filtration or purification. This expensive material (over 50€ per bottle) does not seem to be at all reliable and we regret our purchase. Best regards.
Translated reviews
Response from nouvojour.fr
Hello, First of all, I sincerely apologize for the problem encountered with your filtration bottles. I completely understand your disappointment. According to the description of the problem, it seems that the original filters are defective. Honestly, this problem is very rare, especially with 2 bottles at the same time. I therefore propose to exchange the filters under warranty to verify that this can resolve the flow issue encountered. Our customer service will contact you directly. I wish you a nice day, Best regards Mathieu, Customer Service Nouvojour
P
Pascal E.
Rating: 4 out of 5
following a purchase from 25/11/2024
the lamps should be better packaged and protected for home delivery,
Translated reviews
S
Sylvie P.
Rating: 4 out of 5
following a purchase from 21/11/2024
Very responsive and the carafe seems very effective, the water is softer to see
Translated reviews
N
Nicole M.
Rating: 4 out of 5
following a purchase from 20/11/2024
Fluid site, easy purchase and fast shipping.
Translated reviews
D
Denis Q.
Rating: 4 out of 5
following a purchase from 16/11/2024
Very good product
Translated reviews
M
Maria E.
Rating: 4 out of 5
following a purchase from 30/10/2024
The company made a mistake in the tracking code of the delivery, but after an exchange of emails they apologized and quickly corrected the error. The package arrived quickly, product as described, perfect.
Translated reviews
M
Maryse C.
Rating: 4 out of 5
following a purchase from 06/10/2024
Good, the salt lamp arrived well,
Translated reviews
J
Jean-Francois E.
Rating: 4 out of 5
following a purchase from 13/09/2024
Everything went well
Translated reviews
D
Danielle L.
Rating: 4 out of 5
following a purchase from 17/09/2024
Order quickly processed and delivered by this company.
Translated reviews
V
Vie P.
Rating: 4 out of 5
following a purchase from 28/08/2024
fast delivery and good products
Translated reviews
N
Nicole P.
Rating: 4 out of 5
following a purchase from 10/08/2024
My order went very well.
Translated reviews
E
Elisabeth L.
Rating: 4 out of 5
following a purchase from 10/08/2024
Very satisfied with this carafe!
Translated reviews
S
Sylvain B.
Rating: 4 out of 5
following a purchase from 07/08/2024
Product as described
Translated reviews
M
Mélanie K.
Rating: 1 out of 5
following a purchase from 04/08/2024
Extremely disappointed with my order. I 'thought' I bought two pure pachamama shampoos with the old formula (as the photo indicated) and I ended up with two shampoos of the new formula. The photo being misleading at the time of purchase, I find it unprofessional.
Translated reviews
Response from nouvojour.fr
Hello Madam, Thank you for your feedback. First of all, I sincerely apologize for the inconvenience! To my knowledge, you did not contact us regarding this issue. Please know that our Customer Service is available to respond to you by email or by phone (toll-free line). This kind of problem is very easy to resolve by contacting us directly ;) We have indeed received the new version of the Pachamama shampoos which has revamped its graphic identity and packaging. Unfortunately, we were not informed by the brand about the formulation changes on certain product references. In the meantime, we realized the composition change and updated the product sheets and visuals accordingly. Regarding your order, we will simply take back the products (at our expense) and fully refund you. We will contact you directly to arrange the return and refund. Have a great day, Best regards, Mathieu.
F
Florence F.
Rating: 4 out of 5
following a purchase from 12/07/2024
good experience
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 