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N
Rating: 4 out of 5
Package received well and well packaged. Just a lack of communication on the preparation steps regarding the tracking
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Customer reviews of nouvojour.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
good if it is not a lack of information regarding the shipment tracking which was received quickly.
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P
Rating: 4 out of 5
Product meets my expectations. However, there is a problem with the Roll on bottle that leaks too much
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I
Rating: 4 out of 5
Order delivered very quickly. I am satisfied with the mosquito repellent product as before!
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N
Rating: 4 out of 5
Hello. A small problem: the very expensive utensils come from China unfortunately. It's very annoying. Thank you for addressing this and making efforts. N.C.
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N
Rating: 3 out of 5
Received quickly but not enough hindsight to give my opinion
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K
Rating: 4 out of 5
Best taste of water. Fragile faucet, I doubt its long-term use...
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D
Rating: 4 out of 5
Fast, compliant and careful shipping. Berkefeld ceramic cartridges. Perfect!
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J
Rating: 4 out of 5
Very satisfied with the product and your responsiveness
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C
Rating: 4 out of 5
Good
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M
Rating: 4 out of 5
Very good product even if the bottle is a bit heavy ...
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M
Rating: 4 out of 5
The taste of the water is really delicious! The principle and use are simple. However, you need to press quite hard on the bottle to get the water out. Happy with my purchase I recommend! Just need to experiment over the longer term.
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S
Rating: 1 out of 5
Delivery made to a different location than requested
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Response from nouvojour.fr
Hello,
Thank you for your feedback,
We have indeed shipped your package to the requested pickup point, namely: The LOCKER 24/7 CARREFOUR CONTACT of DOUR***
It seems that the carrier Mondial Relay has indeed delivered the package to a different pickup point, either by mistake or due to a malfunction with the initially chosen locker.
I sincerely apologize for this inconvenience that we could not have foreseen and that was done without our consent,
We remain at your disposal if needed,
Best regards
Thank you for your feedback,
We have indeed shipped your package to the requested pickup point, namely: The LOCKER 24/7 CARREFOUR CONTACT of DOUR***
It seems that the carrier Mondial Relay has indeed delivered the package to a different pickup point, either by mistake or due to a malfunction with the initially chosen locker.
I sincerely apologize for this inconvenience that we could not have foreseen and that was done without our consent,
We remain at your disposal if needed,
Best regards
V
Rating: 4 out of 5
Compliant.
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F
Rating: 4 out of 5
fast delivery
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D
Rating: 4 out of 5
I am completely satisfied with the company Nouveau Jour. Very good responsiveness, quick answers, and accommodating service from start to finish. The delivery also went very well. The only small downside concerns the website: the purchased product was not entirely in line with the presented photos. But despite this, the overall experience remains very positive.
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B
Rating: 1 out of 5
I am waiting for the refund of my order; I have sent messages and I have not received a response.
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Response from nouvojour.fr
Hello,
After checking, I cannot find any message from you on our support, nor in our various email boxes.
Could you please specify the problem you are encountering?
Thank you in advance,
Best regards
After checking, I cannot find any message from you on our support, nor in our various email boxes.
Could you please specify the problem you are encountering?
Thank you in advance,
Best regards
M
Rating: 4 out of 5
I have been using the Quell filter jug for a year, and I am satisfied with the investment at an affordable price for water filtration. One regret, however, is that it is made of plastic; I will try to upgrade to glass or stainless steel later.
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M
Rating: 4 out of 5
We would have liked a notice in French. The carafe suits us well.
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C
Rating: 4 out of 5
In line with my expectations, no problem.
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S
Rating: 4 out of 5
Order received well for now I don't have feedback too little time to this day
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C
Rating: 4 out of 5
Hello, very satisfied with the ordered products but I received them in a completely damaged package... Fortunately, no damage to the merchandise.
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A
Rating: 1 out of 5
I asked whether the ordered filters were compatible with the Berkey Travel before ordering and I was told yes. I ordered 4 and they are too big.
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Response from nouvojour.fr
Hello Madam,
I would like to once again extend our apologies for this bad experience.
We sent you a prepaid return label dated 20/04. However, to this day the package has not been returned to us for a refund.
Please do not hesitate to contact us if you need help or assistance in dropping off the package at a relay point.
Best regards
I would like to once again extend our apologies for this bad experience.
We sent you a prepaid return label dated 20/04. However, to this day the package has not been returned to us for a refund.
Please do not hesitate to contact us if you need help or assistance in dropping off the package at a relay point.
Best regards
D
Rating: 1 out of 5
This is not against novojour but from the product purchased Green whey it indicated to take 6 capsules whereas you should take 3, labeling error that told me to take a double dose for 10 days and made me buy double what I needed... when you trust a supplement at 30 euros the indications on the dosage are important!
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N
Rating: 4 out of 5
Nouvojour is a serious site that quickly answers the questions one may have
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D
Rating: 4 out of 5
just for transport a shipment with mondial relay to relay box would be good
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J
Rating: 4 out of 5
Order quickly carried out, without difficulties, pickup at local point after clear information
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D
Rating: 4 out of 5
slow and expensive service but excellent product
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F
Rating: 4 out of 5
Serious site, correct delivery time
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M
Rating: 3 out of 5
It asks on the site if we want to have it delivered to a parcel relay and we can choose the relay, but then the package is sent to our address. The process needs improvement.
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C
Rating: 4 out of 5
Quick reception and quality packaging. Meets my expectations. I recommend
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H
Rating: 4 out of 5
fast delivery
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F
Rating: 4 out of 5
Package received on time
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M
Rating: 4 out of 5
Fast delivery, good communication.
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P
Rating: 4 out of 5
Excellent first experience with this company. Simple and smooth process, high-quality service and very professional team. Completely satisfied.
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M
Rating: 4 out of 5
I find that the packaging inside was limited in terms of protection. Damaged box but the carafe was perfect.
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K
Rating: 4 out of 5
Very good product but the drainage is minimal
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S
Rating: 4 out of 5
Very satisfied with my purchase
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A
Rating: 4 out of 5
Fast delivery to home by the Post! The packaging could be improved as it involves fragile items.
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M
Rating: 4 out of 5
Good website, clear information
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