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B
Rating: 5 out of 5
Very serious delivery on time very good competitive product in terms of price
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Customer reviews of nouvojour.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very satisfied with the material. Good reception of the package at home, without problem
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D
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Nothing special, everything is fine
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P
Rating: 5 out of 5
fast delivery
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S
Rating: 1 out of 5
Hello, Very big disappointment following the purchase of this product. We bought 2 water bottles in anticipation of a trip to Guyana with immersion in the Amazon rainforest in autonomy for 10 days. The filtration rate of the bottles was very limited from the first uses and both bottles quickly became unusable. Our experience is therefore completely negative and fortunately we had other alternatives for water filtration or purification. This expensive material (over 50€ per bottle) does not seem to be at all reliable and we regret our purchase. Best regards.
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Response from nouvojour.fr
Hello, First of all, I sincerely apologize for the problem encountered with your filtration bottles. I completely understand your disappointment. According to the description of the problem, it seems that the original filters are defective. Honestly, this problem is very rare, especially with 2 bottles at the same time. I therefore propose to exchange the filters under warranty to verify that this can resolve the flow issue encountered. Our customer service will contact you directly. I wish you a nice day, Best regards Mathieu, Customer Service Nouvojour
J
Rating: 3 out of 5
I just received this order I find that the lid of the pot is poorly adjusted, too much play!!!! Is this normal? Thank you for your response!!!
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Response from nouvojour.fr
Hello, Thank you for your feedback and your experience. After checking with customer service and after-sales service, it seems that you did not contact us to report this problem. Therefore, I suggest that our services contact you directly to resolve your problem and set up a warranty file with the manufacturer. Have a nice day, Best regards Customer Service Nouvojour
A
Rating: 5 out of 5
Company very concerned about customer satisfaction
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P
Rating: 3 out of 5
Fast delivery, but it's for a gift and it arrives in a kit.
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Response from nouvojour.fr
Hello, Thank you for your feedback and your experience, The cable and the bulb of the salt lamp are indeed not pre-assembled to facilitate transport and avoid breaking the bulb. Assembly simply requires inserting the cable under the lamp and screwing the bulb into its socket :) Have a nice day, Best regards
B
Rating: 5 out of 5
Everything went well
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J
Rating: 5 out of 5
Perfect!
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J
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
Sent quickly, corresponds to the order.
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J
Rating: 5 out of 5
very good product very fast shipping
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M
Rating: 5 out of 5
I received the order well. I was called because some products were missing and asked if I wanted to replace them. It was perfect
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A
Rating: 5 out of 5
We didn't know it, the experience was all the more enjoyable. Very good service.
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A
Rating: 5 out of 5
I needed customer service following a damaged item during transport: easy to reach and replacement done quickly. Very good!
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L
Rating: 5 out of 5
Nice experience, paid and the product was sent the next day, took then 3 working days to get to my house.
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D
Rating: 5 out of 5
good product very fast shipping
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C
Rating: 5 out of 5
It was perfect
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H
Rating: 5 out of 5
Excellent Herve R
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R
Rating: 5 out of 5
perfect
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G
Rating: 5 out of 5
Merchandise compliant and received on time
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P
Rating: 5 out of 5
I was looking for pots made in France and after browsing several sites, I found my happiness at the best price on nouvojour, the shipment was very quick, I am delighted with my purchase, very good site.
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L
Rating: 5 out of 5
Received on time, very well packaged, pretty and effective
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M
Rating: 5 out of 5
Thank you for contributing a little to my happiness, I am delighted to have been able to order from you and everything went well, I have my device to make my juices and what could be better than being able to take care of my health thanks to you, thank you and thank you
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O
Rating: 5 out of 5
Very good feedback via chat. Careful and fast shipping. I think we made the right choice.
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B
Rating: 5 out of 5
Easy to use - fully fulfills its role - The refills are a bit expensive
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M
Rating: 5 out of 5
fast and good
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C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Everything is perfect.
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V
Rating: 5 out of 5
Perfect! Attentive. Very commercial
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E
Rating: 5 out of 5
Great!
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M
Rating: 5 out of 5
I was contacted by phone following the stock shortage, I had the choice to wait for restocking or change color. Very good advice, kindness of the interlocutor and very fast delivery. Excellent experience
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F
Rating: 5 out of 5
Competitive prices, wide choice of products, fast delivery
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A
Rating: 5 out of 5
clear presentation of the OKO bottle, very fast delivery
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M
Rating: 5 out of 5
Very good site, very serious. And order received quickly. I recommend
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C
Rating: 5 out of 5
Very good and good communication
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A
Rating: 5 out of 5
Serious and professional, I recommend
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A
Rating: 5 out of 5
Hello Several purchases without the slightest problem
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