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K
Rating: 5 out of 5
Great experience
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Customer reviews of nouvojour.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Responds quickly to messages. Good products and perfect packaging.
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C
Rating: 4 out of 5
I did not receive the 10% on the first order
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Response from nouvojour.fr
Hello Madam, We are sorry for this situation. The welcome code "NOUVO" is still valid on your account and you can use it on your next order. We hope that you are satisfied with your purchase and would be delighted to see you again soon in our store. Have a nice day, The Nouvojour team
J
Rating: 5 out of 5
Very well-structured site with pleasant and relaxing colors. Beautiful presentations of the products.
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D
Rating: 5 out of 5
Fast delivery. I bought the volcanic balm, very good product, very pleasant to the touch and non-greasy.
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M
Rating: 5 out of 5
First order on this site, order received quickly, it was perfect.
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P
Rating: 5 out of 5
Excellent quality products, effective, very reasonable price (that matters too), the descriptions match the products. I highly recommend.
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F
Rating: 5 out of 5
Fast and serious
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A
Rating: 5 out of 5
I am delighted with my purchase, the customer service closely followed my order. They contacted me by phone to arrange the delivery as best as possible.
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J
Rating: 5 out of 5
Good
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E
Rating: 5 out of 5
Fast and compliant delivery. I recommend+++++
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L
Rating: 5 out of 5
Good evening, very good stove, I am very happy with it.
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G
Rating: 5 out of 5
Everything went well: from the order to the delivery, my Cristel pans correspond to their very good reputation..
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M
Rating: 5 out of 5
Maybe not enough hindsight, but for now, it alleviates the pain....(elbow tendinitis)
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B
Rating: 5 out of 5
This is the first time I buy something on Nouvojour.fr and the experience was perfect. Fast and secure shipping. The Okö bottle is great. Moreover, I paid less for it than elsewhere. Thank you
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D
Rating: 5 out of 5
The product arrived on time and was in accordance with my online purchase. I will order from this site without hesitation. Thank you to the team.
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M
Rating: 4 out of 5
Good product but complicated regarding shipping, it took 5 days instead of the 2-3 days displayed by the company, no response to the email I sent.
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Response from nouvojour.fr
Hello Madam, We sincerely apologize for the slightly extended delivery time. Overall, our deadlines are counted in business days (excluding weekends), but there were indeed an additional 48 hours, for which we are sorry. We are glad that the item suits you and arrived well despite this. Regarding your email, we unfortunately did not receive a message from you, and we apologize for any concern this may have caused. Please do not hesitate to contact us again if you have any questions. Best regards, The Nouvojour team
H
Rating: 5 out of 5
Very good communication. On time. Very friendly.
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B
Rating: 5 out of 5
All ok order assistance and delivery. Packaging from Cristel remarkable
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W
Rating: 5 out of 5
compliant product, fast delivery, everything is fine
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A
Rating: 4 out of 5
too bad the discount for the first purchase comes after having paid
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Response from nouvojour.fr
Hello Sir, We sincerely apologize for this situation. Please do not hesitate, in this type of situation, to contact our customer service, we are here to help you. Please also note that the discount remains valid and can be used on a future order. See you soon, The Nouvojour team
F
Rating: 5 out of 5
Ultra fast delivery. Regular emails to explain the status of the order (order sent in several parts because one item is on pre-order), without needing to ask for it: very appreciated.
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E
Rating: 5 out of 5
Fast delivery.
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G
Rating: 5 out of 5
Very competent
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B
Rating: 5 out of 5
Order perfectly handled by Nouvojour and ultra fast shipping. Thank you
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C
Rating: 5 out of 5
Excellent product
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G
Rating: 5 out of 5
Fast delivery
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L
Rating: 5 out of 5
Package compliant arrived quickly
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P
Rating: 5 out of 5
Heavy product (between 3 and 5 kgs) but very fragile. The packaging was very well designed and the lamp was super well protected. Sending and receiving very fast.
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G
Rating: 5 out of 5
Fast delivery, pleasant site
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P
Rating: 4 out of 5
Top team with great professionalism thank you
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C
Rating: 5 out of 5
I approve
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G
Rating: 5 out of 5
Fast delivery, well informed very regularly by email...
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C
Rating: 5 out of 5
Sending and receiving super fast. Compliant product.
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G
Rating: 5 out of 5
Efficiency professionalism
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M
Rating: 5 out of 5
Very happy with my purchase. Silent and easy to clean device. The juice is perfect. Only downside: it is VERY difficult to separate the two gray parts for cleaning. Can you give me some advice? Thank you
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C
Rating: 5 out of 5
Order for the first time, fast shipping and top customer service, hoping it will continue once the site is well known. Thank you the experience is successful
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V
Rating: 5 out of 5
Very good French products
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S
Rating: 5 out of 5
Fast delivery and compliant with the order
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P
Rating: 4 out of 5
Relatively correct experience, I received the package a few days after the order! However, no email received during the shipping time!
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