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A
Rating: 5 out of 5
Professional and very responsive. I like
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Customer reviews of nouvojour.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Reviews 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
I like these products because they are eco-friendly. Very important.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order placed easily and fast delivery, everything is great
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A
Rating: 5 out of 5
Super!
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A
Rating: 5 out of 5
Thanks to Mathieu and Émilie for their advice and the quality of their site!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Easy to dilute - soft clean smell - good washing
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A
Rating: 5 out of 5
Good follow-up from the sales service.
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A
Rating: 5 out of 5
Product delivered without issue following stock replenishment
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A
Rating: 5 out of 5
Very good products, which I buy directly locally, I just ordered on the site, fast delivery I recommend
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I encountered a problem with the payment and someone contacted me during the day. Very attentive to their customers. I recommend.
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A
Rating: 5 out of 5
I ordered by phone, very pleasant and nice person
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A
Rating: 5 out of 5
Purchase in accordance with the description and fast shipping
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A
Rating: 5 out of 5
I placed my order by phone and really very nice and pleasant.
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Really top as always! Thanks to Mathieu and Émilie for their advice and their great products
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A
Rating: 5 out of 5
Excellent discovery by chance while I was looking for an extractor. This company is just great in terms of description, fast delivery time, and also the advantageous price. I am very satisfied with my extractor. Thank you
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A
Rating: 5 out of 5
A top service and products. Thank you
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A
Rating: 5 out of 5
To give as a gift, nice packaging and seems to be of very good quality
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A
Rating: 5 out of 5
fast and careful shipping. I had opted for delivery via Mondial Relay, but I received it at home, breaking the surprise for my partner's birthday. only 'downside' :)
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A
Rating: 5 out of 5
Good quality/price ratio, fast shipping.
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A
Rating: 5 out of 5
Very good site, I highly recommend
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A
Rating: 5 out of 5
I think I was forgotten for delivery. I had to send a reminder message. Otherwise, surprise: home delivery as compensation. So thank you
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A
Rating: 5 out of 5
very serious, satisfied with my order, fast shipping thank you
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A
Rating: 5 out of 5
Very responsive customer service. Incredible Hurom H400 juice extractor with extremely easy cleaning. I love it and I recommend!
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Rating: 5 out of 5
Very good shopping experience.
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Rating: 5 out of 5
Quality products. Very fast delivery time.
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Rating: 5 out of 5
Order processed and shipped quickly.
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A
Rating: 5 out of 5
Very good. Pickup on site in Colomiers without any problem. Good communication.
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Rating: 5 out of 5
Very good product, I recommend it, very fast wood, very good experience.
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Rating: 5 out of 5
Quite a significant choice of organic and sustainable products. Good communication for the handover.
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A
Rating: 5 out of 5
Very good, order picked up via click and collect. Fast and convenient for me.
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A
Rating: 3 out of 5
Too long wait. Poor follow-up. Misunderstanding. ??? I will not place any more orders with you. Best regards.
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Response from nouvojour.fr
Hello Mr., First of all, thank you for your feedback which is valuable for us to improve the quality of our services. It seems indeed from our various exchanges that there was a misunderstanding regarding the delivery time of your order. The item you ordered was indicated with a delivery time of 5 to 10 working days, and we did deliver it in 6 working days. However, I completely understand that you were hoping for a faster delivery, as we deliver the vast majority of our orders in 1 to 3 days. I sincerely apologize if you were disappointed by this experience, we will make sure to improve our processes in similar cases in the future to avoid repeating this type of misunderstanding. We hope to see you again soon to make it up to you! I wish you a very nice day, Best regards, Mathieu, manager of Nouvojour.fr
A
Rating: 5 out of 5
Product arrived very quickly, I don't know it yet, it's the first time I'm testing it. The scents are very pleasant. The day cream too, I'm testing the rest.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Delivery within the expected time and quality products.
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