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N
Rating: 3 out of 5
Received quickly but not enough hindsight to give my opinion
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Customer reviews of nouvojour.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
3 star reviews
Reset filtersM
Rating: 3 out of 5
It asks on the site if we want to have it delivered to a parcel relay and we can choose the relay, but then the package is sent to our address. The process needs improvement.
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D
Rating: 3 out of 5
The delivery was fast but I am still waiting for my invoice.
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Response from nouvojour.fr
Hello, Thank you for your feedback and we are happy to hear that the delivery was fast. For your information, your invoice is available in your customer area: in your order history, you will find a download link for the invoice. I will also send it to you by email to save time. We remain at your disposal if needed. EDIT: I see that we have attempted to send your invoice by email 3 times, but we are receiving a server error from the domain free.fr with the address you provided, so please do not hesitate to contact us by phone to assist you with downloading the invoice in your customer account, or to provide us with another valid email address. Best regards, The Nouvojour.fr team.
B
Rating: 3 out of 5
I really like the juices produced but the two upper parts really get stuck when I have to separate them.
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V
Rating: 3 out of 5
"Delivery and order top-notch, but the material itself, I only managed to connect it to a bathroom faucet, not very practical... and the little white tube in the device impossible to remove a blue plastic that was a cover... was dry and stuck as if the device had been stored for a long time... disappointing experience, I hope I won't get sick drinking the filtered water because I have irrigation water from the fields so no running water..." from my taps.? So maybe specify, it doesn't fit all faucets... Moreover, the filter bottles are dated 2011, raising questions... I sent emails to customer service, but the responses were vague and I still don't have the answer regarding these filters dated 2011! They make an effort to respond and look for a solution but... (I'm waiting) And to insert the little white tube into the device is impossible, removing a blue plastic that was a cover... was dry and stuck as if the device had been stored for a long time... disappointing experience, I hope I won't get sick drinking the filtered water because I have irrigation water from the fields so no running water... Story to follow.
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Response from nouvojour.fr
Hello, Thank you for your feedback and we sincerely apologize for the difficulties encountered with this product. Following your various exchanges with Customer Service, a solution seems to have been found to resolve this unfortunate situation. We are waiting as agreed for confirmation from the manufacturer to confirm the proper compliance of the filters, or their replacement if not. Thank you for your understanding and trust. Best regards, The Nouvojour.fr team
M
Rating: 3 out of 5
Customer service attentive. It started off badly because there was a "mistake" during my first delivery (I wanted it at a relay point and I got a home delivery). I sent a message to request a change for the next package and I was listened to. I removed an additional star for the delivery in 2 parts. It's not very eco-friendly...
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Response from nouvojour.fr
Hello, Thank you sincerely for your feedback, One of the items being on pre-order at the time of your order, we prioritized delivery in 2 parts so as not to make you wait for the delivery of the other items. However, we should have asked for your preference before splitting the order into 2 shipments. We sincerely apologize for this and for this choice of carrier error. Your comment will help us improve in the future on this point. Finally, we are happy to learn that our customer service was able to meet your expectations after your contact. Have a very nice day, The team at nouvojour.fr
L
Rating: 3 out of 5
3 follow-ups on my order, after 2 weeks of waiting, finally received the product.
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Response from nouvojour.fr
Hello, Thank you for your feedback. We are sincerely sorry if you felt there was an abnormally long delay. For clarification, your order was placed on May 8 at 8:20 PM, a public holiday, and shipped on Monday, May 12 (due to the bridge). It was then delivered on Friday, May 16, which is 6 working days after your order, and 4 working days after it was handed over to the carrier. We understand that the wait may have seemed long, and we regret that the public holidays in May may have slightly impacted the delivery times. We remain at your disposal for any questions and thank you for your understanding. Best regards, The Nouvojour team.
C
Rating: 3 out of 5
I bought a Himalayan lamp that I received well protected by plastic but the cardboard packaging was damaged. It was for a Christmas gift, so I was a bit embarrassed for the presentation.
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Response from nouvojour.fr
Hello, Thank you for your review and feedback. First of all, I sincerely apologize if the cardboard of the lamp was received damaged. I understand that this can be disappointing, especially for a gift. We are doing our best internally to protect the products we ship and avoid any risk of breakage. To avoid this type of inconvenience in the future, we will consider developing sturdier packaging to replace the manufacturer's original packaging. I remain at your disposal for any further information, and hope that the lamp itself will satisfy its new owner :) Have a very nice day and all our best wishes, Sincerely, The Nouvojour Customer Service
J
Rating: 3 out of 5
I just received this order I find that the lid of the pot is poorly adjusted, too much play!!!! Is this normal? Thank you for your response!!!
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Response from nouvojour.fr
Hello, Thank you for your feedback and your experience. After checking with customer service and after-sales service, it seems that you did not contact us to report this problem. Therefore, I suggest that our services contact you directly to resolve your problem and set up a warranty file with the manufacturer. Have a nice day, Best regards Customer Service Nouvojour
P
Rating: 3 out of 5
Fast delivery, but it's for a gift and it arrives in a kit.
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Response from nouvojour.fr
Hello, Thank you for your feedback and your experience, The cable and the bulb of the salt lamp are indeed not pre-assembled to facilitate transport and avoid breaking the bulb. Assembly simply requires inserting the cable under the lamp and screwing the bulb into its socket :) Have a nice day, Best regards
S
Rating: 3 out of 5
I just started so I can't say yet if it works. The taste of alcohol is quite pronounced and strong in the mouth
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A
Rating: 3 out of 5
Hello, the delivery was fast, the bottle is effective (I hope durable), only small downside: the mouthpiece... It remains difficult to keep open and can only be comfortably used for individual and oral consumption! That is to say, it is not practical to use it as a pitcher for several guests. Too bad.
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Response from nouvojour.fr
Hello. Thank you for your feedback. If you use the filtering bottle to fill glasses of water (like a carafe), you can leave the pipette in the open position. On the other hand, switching the pipette from 'open' to 'closed' will be smoother as you use the bottle. The anti-leak system can indeed make the operation a bit tough during the very first uses but will loosen over time. Have a very nice day. Best regards.
A
Rating: 3 out of 5
Too long wait. Poor follow-up. Misunderstanding. ??? I will not place any more orders with you. Best regards.
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Response from nouvojour.fr
Hello Mr., First of all, thank you for your feedback which is valuable for us to improve the quality of our services. It seems indeed from our various exchanges that there was a misunderstanding regarding the delivery time of your order. The item you ordered was indicated with a delivery time of 5 to 10 working days, and we did deliver it in 6 working days. However, I completely understand that you were hoping for a faster delivery, as we deliver the vast majority of our orders in 1 to 3 days. I sincerely apologize if you were disappointed by this experience, we will make sure to improve our processes in similar cases in the future to avoid repeating this type of misunderstanding. We hope to see you again soon to make it up to you! I wish you a very nice day, Best regards, Mathieu, manager of Nouvojour.fr
A
Rating: 3 out of 5
Delivery too long 10 days but great material
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Response from nouvojour.fr
Hello. Thank you for your feedback. We sincerely apologize for this unusually long delivery time. For your information, the ordered stainless steel bottle was being restocked at the time of your order, with delivery expected within 5 to 10 days. We hope this issue does not diminish your trust in us, and that we will see you again very soon. Mathieu, Nouvojour.fr
A
Rating: 3 out of 5
- The day cream with shea butter has a pleasant scent and hydrates well. - However, disappointed with the solid perfume as it doesn't last long. - Still to try the mosquito repellent.
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