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G
Rating: 3 out of 5
Fast service but no commercial offer for bulk orders, no loyalty
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Customer reviews of Nurilia
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 467 published reviews
Summary of reviews
Nurilia is praised for fast and reliable delivery, with many customers noting quick shipping, timely reception, and well-packaged orders that arrive within the expected timeframe. The store earns strong positive remarks for product effectiveness and quality, including beneficial results for pregnancy-related needs and steady, well-tolerated supplements that support hair, dental health, and overall well-being. Customers highlight helpful, responsive guidance from the team, clear product information, and useful support throughout the buying journey, contributing to a sense of trust in the laboratory and its recommendations. Several users also emphasize ease of ordering, clear site design, and the availability of guidance for individual journeys, making the experience smooth and reassuring.
Reviews 1, 2 and 3 stars
Reset filtersK
Rating: 1 out of 5
I was sent an expired Gynostim package.
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K
Rating: 2 out of 5
Incorrect delivery address. Does not match the one entered. I got yelled at by the delivery person.
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N
Rating: 2 out of 5
Products that seem to have a qualitative composition but already several partial and poorly formed tablets in the first pack. Given the already exorbitant price of the products, this is annoying because I had to throw away these tablets not knowing if they contained the right proportions of the different components given their small size. I contacted customer service about this but I never received a response.
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S
Rating: 1 out of 5
I only received a third of my order. Not serious at all..
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S
Rating: 2 out of 5
3 months to receive the delivery without being informed of the deadlines and issues regarding the delivery in question. Communication of estimated delivery dates was incorrect two or three times.
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A
Rating: 1 out of 5
Hello, I am not satisfied with the customer service. The order was shipped 3 weeks after payment.
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J
Rating: 3 out of 5
It's expensive, so I'm giving this rating. But I just received it, so I'll see the results and might raise this rating.
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E
Rating: 3 out of 5
Too expensive, what a shame
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Y
Rating: 2 out of 5
I only gave 2 stars regarding the delivery, I had requested express 24h to 48h and I received it a week later
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L
Rating: 2 out of 5
I ordered 2 months of treatment at the end of December, I received 2 boxes "best before February". An order of 190€ I would prefer to have fresh products, I wrote on the contact form almost a week ago but I didn't get any answer. I'm disappointed.
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E
Rating: 3 out of 5
Do not work with the Carrefour Villaroy relay point (Guyancourt) as they do not accept parcels and many Guyancourt residents complain that parcels are sent to the Chronopost hub, a 30-minute drive from Guyancourt. Please ban this relay point.
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E
Rating: 1 out of 5
the product is clearly altered, the powder in the capsules shows clear signs of flocculation The company has not replied to my e-mail concerning this problem
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V
Rating: 3 out of 5
Customer service top After vitamin level it's been over a year since we've taken them and I'm still not pregnant. So I can't say I'm positive about it. It's costing us a lot of money at the moment, that's all... but we're still hoping for our miracle baby 🙏🏻
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O
Rating: 3 out of 5
Good products but the price is still high compared to other competitors. On 2 occasions I have encountered stock shortages due to insufficient production.
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Y
Rating: 3 out of 5
Very satisfied
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N
Rating: 3 out of 5
I've been asked to post a review. I've been using these products for a week, so I don't know how effective they are. There's no such thing as a magic child-bearing capsule, but vitamins can't hurt. The downside is that they didn't reply to the e-mail I sent to find out what to order for my situation, so I bought on the spur of the moment. Too bad
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L
Rating: 1 out of 5
00 Catastrophic delivery service
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A
Rating: 3 out of 5
No idea: I haven't taken enough to see the effect...
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C
Rating: 3 out of 5
Products received quickly, tetrafolic and procelia, we have just started taking them...
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S
Rating: 3 out of 5
After more than a year of using Natal Pluriel and Procrealia for my husband, we haven't seen any results.
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I
Rating: 3 out of 5
I have been taking the nurilia capsules since January ( actifolic, Tetrafolic and Metriose to calm my ADĖNOMYOSE) I currently have no feedback on the treatment ( apart from the large expenses incurred) I am waiting to see in the next 3months.
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S
Rating: 3 out of 5
The products seem to be of good quality, but the results are not there after eight months of treatment.
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A
Rating: 3 out of 5
Fast delivery. Thank you
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S
Rating: 3 out of 5
I've been using these supplements for 2 months now, so far no pregnancy. Otherwise very fast delivery
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C
Rating: 3 out of 5
It's hard to say, I've been taking the treatment for 15 days ...
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S
Rating: 1 out of 5
Parcel not received to date
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S
Rating: 3 out of 5
Dietary supplements that seem perfectly fine, but after 5 months of treatment I don't see any results. Neither for me, nor for my husband.
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N
Rating: 1 out of 5
I NEVER RECEIVED MY PACKAGE AFTER TWO MESSAGES SENT VIA THEIR WEBSITE. NO PHONE NUMBER. VERY DISAPPOINTED.
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Response from Nurilia
Hello Mrs Larochelle,
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
S
Rating: 1 out of 5
i never received my parcel after a month. new delivery scheduled today...e
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R
Rating: 1 out of 5
No effect whatsoever, plus the capsules blacken and rot, clear theft!!!!
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Response from Nurilia
Hello Mr. Nordstern,
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
N
Rating: 3 out of 5
The taste is not top-notch
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J
Rating: 1 out of 5
Delivery problem, the parcel never arrived. Very difficult to reach customer service. It took over a month to get a refund: I don't recommend it.
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Response from Nurilia
Hello Mrs Aguilhon
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.
The Nurilia team
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.
The Nurilia team
L
Rating: 1 out of 5
So I regularly order Nurilia products and never had any problems...and on my last order I didn't get the right products. These products are very important for my PMA journey so I can't do without them. I sent 2 messages to report this error and no response. I still paid for products that I couldn't use. I had to place another emergency order...so I had to pay twice for my monthly treatment. I would like to be contacted for a refund.
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Response from Nurilia
Hello Mrs Santangelo
We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
Nurilia
We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
Nurilia
A
Rating: 1 out of 5
Very dissatisfied. I wanted delivery to my vacation destination so as not to interrupt the treatment, but it was delivered to my home. In conclusion, I paid a lot for delivery for nothing!
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Response from Nurilia
Hello Mrs Francavilla,
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
S
Rating: 3 out of 5
Easy site to order from, clear response to Dr Cohen's form. On the other hand, after-sales service non-existent: 1st order not received: emails and dm insta sent: no return, several calls: no answer. It was still 2 boxes of tetrapholic. I received my 2nd order, no good results for the moment but we continue. Shipping costs for Belgium exorbitant, too bad.
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J
Rating: 1 out of 5
The product was listed as available on the site when it wasn't! Reimbursement requested and carried out after several emails and reminders!
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Response from Nurilia
Hello Mrs Grondier,
Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
The Nurilia team
Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
The Nurilia team