Customer reviews of Nurilia

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 467 published reviews
5 370 79% 4 60 13% 3 19 4% 2 5 1% 1 13 3%

Summary of reviews

Nurilia is praised for fast and reliable delivery, with many customers noting quick shipping, timely reception, and well-packaged orders that arrive within the expected timeframe. The store earns strong positive remarks for product effectiveness and quality, including beneficial results for pregnancy-related needs and steady, well-tolerated supplements that support hair, dental health, and overall well-being. Customers highlight helpful, responsive guidance from the team, clear product information, and useful support throughout the buying journey, contributing to a sense of trust in the laboratory and its recommendations. Several users also emphasize ease of ordering, clear site design, and the availability of guidance for individual journeys, making the experience smooth and reassuring.

Reviews 1, 3 and 4 stars

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sylvia S.
Rating: 4 out of 5
following a purchase from 19/08/2022
I am the mother who ordered your products for my daughter. This is the third order and my daughter is 37 years old with ovarian insufficiency and for the moment there is no return to provide you with since there has been no pregnancy! on the other hand, for the first time there has been a one week delay in menstruation.
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Nora M.
Rating: 3 out of 5
following a purchase from 12/09/2022
The taste is not top-notch
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Julie A.
Rating: 1 out of 5
following a purchase from 23/04/2022
Delivery problem, the parcel never arrived. Very difficult to reach customer service. It took over a month to get a refund: I don't recommend it.
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Response from Nurilia
Hello Mrs Aguilhon
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.

The Nurilia team
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Lucia S.
Rating: 1 out of 5
following a purchase from 22/08/2022
So I regularly order Nurilia products and never had any problems...and on my last order I didn't get the right products. These products are very important for my PMA journey so I can't do without them. I sent 2 messages to report this error and no response. I still paid for products that I couldn't use. I had to place another emergency order...so I had to pay twice for my monthly treatment. I would like to be contacted for a refund.
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Response from Nurilia
Hello Mrs Santangelo

We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely

Nurilia
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Anne F.
Rating: 1 out of 5
following a purchase from 04/07/2022
Very dissatisfied. I wanted delivery to my vacation destination so as not to interrupt the treatment, but it was delivered to my home. In conclusion, I paid a lot for delivery for nothing!
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Response from Nurilia
Hello Mrs Francavilla,
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
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Claire V.
Rating: 4 out of 5
following a purchase from 29/07/2022
Just a parcel delivery problem, left waiting at the sorting center but top reactive after-sales service, parcel well received afterwards, just for the delay a commercial gesture would have been welcome. Very reactive sales person.
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Djamila B.
Rating: 4 out of 5
following a purchase from 28/08/2022
I am for the moment I can not give my opinion because I test but on the other hand very good advice from COHEN very listening
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Axelle R.
Rating: 4 out of 5
following a purchase from 11/08/2022
I can't see any results yet, but I've heard good things from people around me.
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Christophe M.
Rating: 4 out of 5
following a purchase from 27/08/2022
Perfect order, satisfaction with the products received, hope for a pregnancy soon, but high delivery costs for Belgium.
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Stéphanie D.
Rating: 3 out of 5
following a purchase from 01/08/2022
Easy site to order from, clear response to Dr Cohen's form. On the other hand, after-sales service non-existent: 1st order not received: emails and dm insta sent: no return, several calls: no answer. It was still 2 boxes of tetrapholic. I received my 2nd order, no good results for the moment but we continue. Shipping costs for Belgium exorbitant, too bad.
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Angelique L.
Rating: 4 out of 5
following a purchase from 25/05/2022
It's a shame we don't have a choice of carrier and shipping costs are far too expensive The product itself is great But I've found an equivalent in another brand and cheaper in pharmacies
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Julie G.
Rating: 1 out of 5
following a purchase from 04/05/2022
The product was listed as available on the site when it wasn't! Reimbursement requested and carried out after several emails and reminders!
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Response from Nurilia
Hello Mrs Grondier,

Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely

The Nurilia team
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