Customer reviews of Packeos

Hello Mr. FERRU,

We are sincerely sorry to learn that the preparation of your package did not meet your expectations. Your feedback is important to us and we would like to discuss it with you in order to find a solution to this situation.

We invite you to contact us privately so that we can assist you better.

Best regards,
The Packeos team

Hello David,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that a package is missing from your order.

Your request is being processed and will be shipped to you very quickly.

Best regards,
The Packeos team

Hello,

I am sorry that your box of tubes arrived damaged with missing products.

If you took a photo of the package upon receipt, could you please send it to me at the following email address: [email protected]

In general, if you have any problems with an order, contact us!

I remain at your disposal to answer your questions.
The Packeos team

Hello Sébastien,

Thank you for taking the time to share your opinion.

We understand that shipping costs are an important point in your purchasing experience.

We choose to offer our products at the fairest possible price. Shipping costs are therefore charged separately and remain visible at the time of the order. They are calculated based on the weight of the order as well as the delivery location.

Best regards,
The Packeos team

Hello Yann,

Thank you for your feedback. We are sorry to hear that your order was not delivered as planned.

Sometimes packages can be separated during handling by the carrier.

Your comment on communication is very important to us and we are constantly working to improve it. Please feel free to contact us with any questions, we will be happy to help.

Best regards,
The Packeos team.

Hello, We are sincerely sorry to learn that you have not received your order despite several delivery attempts. According to the carrier's tracking, a new delivery is scheduled for today (16/03). We will monitor this closely to ensure its proper receipt. If the delivery does not succeed, we will immediately proceed with a new shipment. In any case, we will also proceed with the refund of the shipping costs related to this order. If needed, you can of course contact us directly at the following address: [email protected] Best regards, The Packeos team

Hello, Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with the glue on our boxes. Could you please send us an email with photos of the problem to the following address: [email protected]. We will look into compensating you. Please feel free to contact us if you have any other comments or needs. Best regards. The Packeos team

Hello, We thank you for sharing your experience and we are sorry to learn that the glue on our boxes does not meet your expectations. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team

Hello, We thank you for your feedback and are sorry to learn of your dissatisfaction regarding the marks on the bags. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team

Hello, We are sorry to hear that you encountered problems with the quality of our pancake bags. Your feedback is valuable and helps us improve. Please feel free to contact us directly to discuss your experience. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates from our carriers. Thank you for your understanding. The packeos team

Hello, We are sorry that your delivery was late and that it caused you inconvenience. We will refund the shipping costs related to your order to apologize for this. Best regards. The packeos team

Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery delays that did not meet your expectations. Your feedback is valuable and helps us improve. Please feel free to contact us directly for any additional assistance with your next order. Best regards. The packeos team

Hello, Thank you for taking the time to share your opinion. We are sorry to learn that you find our product descriptions insufficient. Please feel free to contact us through the various means on the site (chat, customer service, email, phone) for additional information about the products. Best regards. The packeos team

Hello, We are sorry to learn that your last experience did not meet your expectations. During your previous orders, you had ordered during a normal influx period. At the end of the year, the influx of orders is such that we experience delays in deliveries. A message is present on the site to this effect just before the payment step to inform all customers. Best regards. The packeos team

Hello, Thank you for taking the time to share your opinion. We understand your frustration regarding the packaging of your package and share your concerns about the environmental impact. However, we do not work with Colissimo or La Poste, which would allow for envelope shipments, but with GLS, which only handles cardboard shipments. Best regards. The packeos team

Hello, We warmly thank you for your positive feedback! We are delighted to learn that your experience with us met your expectations. Please feel free to reach out to us if you need anything. Best regards. The packeos team

Hello, Thank you for taking the time to share your experience. We are sorry to learn that your order did not meet your expectations and that the items arrived damaged. Your feedback is valuable and will help us improve our packaging. We have replied to your email asking you to indicate the number of unusable products so that we can compensate you as fairly as possible. Best regards. The Packeos team

Hello, Thank you for your feedback and we are truly sorry to learn about the inconveniences encountered during the delivery of your order. Please know that we understand your frustration and that we will forward your comments to the carrier. The next time you have a delivery issue, please contact us as soon as possible via the contacts available on the site so that we can help you resolve the situation. We are here for that. Best regards. The Packeos team

Hello, We are sincerely sorry to learn that you are experiencing difficulties with the delivery of your order. Your experience does not meet our standards and we understand your frustration. Please do not hesitate to contact our customer service at the email address [email protected] or directly by phone at 03 89 23 43 18 so that we can help you resolve this issue as quickly as possible. Best regards. The Packeos team

Hello, We are truly sorry to learn that you have not received your package. We contacted you by email yesterday afternoon to fill out the document to initiate the procedure with the carrier. As soon as we receive it, we will do what is necessary for you to receive your order. Thank you for your understanding. The packeos.com team

Hello, Thank you for sharing your experience. We are sincerely sorry for the delivery delays; a message is present on the site before payment validation to indicate these. The situation should return to normal shortly. Regarding the pallet placed in front of the store, the delivery drivers have no obligation to bring the goods inside; this is done at their discretion and also depends on their available time. We will forward your feedback to the carrier so that they can improve their service in your area. Best regards, The packeos.com team

Hello, We are truly sorry that the visuals and dimensions of the bags have changed with our supplier and that we were not informed. The bags in question have been removed from the site, and we will put them back as soon as we have updated the database. Furthermore, you did not respond to our last email, we were asking for the number of impacted cartons so that we could refund you. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your packaging was damaged during delivery and that our after-sales service did not meet your expectations. You contacted us regarding a product return, we explained the process to you and you indicated that you would return the entire order. The recovery request was made to our carrier on 19/05, did they come to collect the carton? If not, please write to us at the email address [email protected] so that we can request a collection again as soon as possible. Furthermore, we have never discussed damaged products during our exchanges. Best regards, The Packeos team.

Hello, We thank you for taking the time to share your experience. We are sincerely sorry that the delivery did not respect the procedures of your business, and we understand the impact this may have had on your service. Your feedback is valuable and allows us to identify areas for improvement to optimize our deliveries in the future. We assure you that we take your remarks very seriously to ensure a better experience. We have also reported the matter to our carrier and are doing what is necessary to prevent this from happening again. Sincerely, The Packeos team.

Hello Thank you for taking the time to share your experience. We are delighted that you found our site pleasant. However, we are sincerely sorry for the problems encountered with the delivery through our carrier. As you pointed out, the package was attempted to be delivered 4 days in a row without success. There must have been an issue on site that we are not aware of. We are continuing our investigation to find out what happened, and for that, your feedback on our chat is valuable. We will continue to work with our partners to improve this experience. We apologize again for the inconvenience caused and hope that the refund of your order that we processed will be an acceptable compensation. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you have not received your order. We handed it over to the carrier on 05/12, but we have not received any alerts from them indicating a problem with your delivery. As soon as you contacted us, we initiated a full refund of your order. We sincerely apologize for the inconvenience caused and hope you have been able to find a backup solution. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sincerely sorry that you received your order in these conditions. We did not receive an alert for your complaint on our tracking platform, we truly regret this, as we could have perhaps provided you with a backup solution for the damaged products. Could you please get back to us by phone or email so that we can discuss your unfortunate experience? Here is our email address: [email protected] The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, As we explained to you by email, you placed your order on a Friday, and since it could not be prepared the same day, we prepared it the next working day, which is the following Monday (we do not work on Saturdays and Sundays). During the preparation of orders in bulk, it is possible that the stock of certain items may be depleted during the day. Your order unfortunately had a shortfall during its preparation. We then notified you directly by email so that you could find a solution with another supplier and avoid a nasty surprise when receiving your order. Shortfalls are refunded as soon as possible to the bank account used for payment. We are subject to banking processing times, which does not allow us to process them instantly. The refund for your shortfall was initiated on Friday, October 4th, a credit note to justify this has been generated on your Packeos account. Depending also on banking processing times, you should receive the money in the coming days. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for taking the time to share your opinion. We are pleased to read that you find our site pleasant, intuitive, serious, and that you were satisfied with the speed of delivery. However, we are surprised by the 1-star rating you gave, as your positive comments lead us to believe that some aspects of our service met your expectations. We would like to understand why your order will not be useful to you and what types of products you would have preferred to find on our site? Your feedback is valuable and allows us to continuously improve our offer to better meet your needs. Thank you for providing more details so we can better serve you in the future. You can write to us at the following email address: [email protected] or in response to this exchange. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We thank you for your feedback on your experience using our site. We are sorry that you encountered delivery problems. We have reported the incident to our carrier so that they can improve their service. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that the delivery went this way. We will report your experience to our carrier hoping that it improves their service in your area. Do you have the possibility to send us photos of the box at the following address: [email protected]? We will then have something to support our arguments with them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for taking the time to comment on our site. We are sorry that you had problems with our carrier. We will pass on your feedback in the hope that things can improve for your future orders. If you encounter any other issues in the future, please let us know at the following address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you were delivered late. The end of year period being a busy time, delivery times are often extended and orders just before Christmas are the most affected. We will ask KN for explanations regarding this delivery, as we were not informed of the situation. Regarding unloading assistance, drivers are only obligated to drop off the goods and inform you. Any additional service is at the driver's discretion and especially depends on the time available. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you did not receive information about your order. We communicate via automated emails for order preparation. Perhaps they ended up in the Spam/Junk folder of your email? You can also contact us via instant messaging, email, or phone to ask for information. We will be happy to provide you with answers. Your order was prepared the day after you placed it. If you still haven't picked it up, our depot in Colmar is open from 8 am to 4 pm non-stop from Monday to Thursday and from 8 am to 12 pm on Friday. The credit note was generated on our side to justify the accounting reimbursement of the item that was out of stock during the preparation of your order. We are at your disposal to answer your questions. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you have not received your order. We have opened a case with our carrier to clarify what happened. The credit note we created is just an accounting document for the refund of your order. You should receive the money quickly in your bank account. If you have any other questions, please do not hesitate to contact us at the following email address: [email protected] The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your feedback on our site. We are sorry that you were disappointed. Our preparation and delivery times have been somewhat extended due to high activity in the last months of the year. We apologize if your delivery was not made as quickly as usual. You chose to pay for your order by credit card, so the withdrawal is initiated as soon as you place your order. Did you receive all of your order? If not, you can contact us at the following address: [email protected]. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

very good

Hello, I am really sorry that your order arrived incomplete. I have created a new order on your account for the reshipment of the missing products. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, During our exchange, I had indicated that I would check with the purchasing department to increase our stock on the product to cover future orders (my exact message was this: "I will inquire with the purchasing department to see if it is possible to maintain a higher stock"). I have received feedback from the purchasing department indicating that the minimum stock has been raised. I remain at your disposal to answer your questions. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, I am really sorry that the delivery went wrong. It can happen that packages from the same order are processed separately. Do you have photos of the packages, and can you tell me which products are missing? You can give me this information at the following email address: [email protected] Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18