Customer reviews of Packeos

Hello, The Packeos account has been created as a personal account, I had switched it with you to a professional account so that you could have deliveries to your address without weight or product limits. For future orders, you will no longer have error messages! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We continue to add photos every day to showcase our products. It is a daily task, the new site that will be launched in a few days will allow you to see our items better, your browsing will be even more enjoyable! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback! We are doing our best to compensate for the shortages by offering similar products from other suppliers, but with the current period, it is sometimes complicated to address the shortages from these suppliers. If you prefer a reshipment of the product once it is available rather than a refund, I invite you to let us know by email, phone, or via live chat! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We can refund you as we are unfortunately out of stock on this product. Normally my colleague has already asked you for your bank details to proceed with the refund. Could you please send it to us? Here is my email address: [email protected]. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"

Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We have chosen to protect our pallets with thick cardboard boxes in addition to strapping. All our products are also packaged in boxes or wrapped in plastic according to the suppliers. Was your order damaged upon delivery? For orders under 100kg, you have the option to choose parcel delivery, which prevents the carrier from leaving the pallet on the sidewalk. Please note that the driver is within his rights when he leaves the pallet in front of your address. French law allows him to do so. However, I can still pass the information to the carrier so that he is more vigilant in the future. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"