Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Hello,
We have proceeded to resend the order so that the carrier can deliver it to you as quickly as possible.
I am sorry for the inconvenience caused.
Best regards,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
nothing to say keep up the same seriousness
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2020
The only thing that prevents me from giving 5 stars is the shipping costs which are, in my opinion, a bit too expensive. A free shipping option might be possible.....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2020
Haven’t received my express delivery despite dpd having had it for over a week and nobody has replied to my emails
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Response from Packeos
Hello,
Our carrier sent the order to the wrong country. I gave him all the info for a delivery asap.
I am very sorry for the inconvenience.
Ludovic from Packeos
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Good quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2020
I only give two stars, it's a shame I wrote to customer service to inform that my order was incomplete, without ever receiving a response.
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Response from Packeos
Hello,
I'm sorry, I can't find any trace of your email, either via the live chat, or at the address [email protected] or at my address [email protected].
I invite you to contact me at 03 89 23 43 18, or via the live chat or directly at my address [email protected].
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Delivery in more than 4 days, package tracking poor.
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Response from Packeos
Hello,
Currently, carriers are experiencing an extremely heavy workload, which is why the delays are longer than usual, and the tracking link sent by email is less accurate.
This will return to normal in a few weeks.
Looking forward to serving you,
Vincent from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
We need examples of conditioned volume with bag dimensions, I need it for flour
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Nothing to complain about regarding navigation on the site or delivery except for a slightly torn paper packaging but not a big deal. Overall I am very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2020
Customer service is top. Delivery is perfect, the only small problem is that we don't know in advance when we will be delivered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2020
Disappointed, I order regularly and my package was dropped off at the town hall, no one contacted me to tell me that my package had arrived. I received a box of a thousand bulk bags, but where is the hygiene?
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Response from Packeos
Hello, Does your delivery address correspond to your home? The carrier has information that he must deliver to a shop. I think the driver couldn't find your address, however he should have contacted you by phone. I will pass the information to our carrier to be more attentive. Regarding the cardboard bottom bags, the supplier has changed its packaging method. We no longer have the choice but to offer bags packaged in boxes of 1000 and separated by small cardboard plates in batches of 100 it seems to me. I regret but we no longer have the old bags packaged in 100. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2020
The products I ordered are very satisfactory, I order regularly. However, the shipping costs seem high to me,
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Response from Packeos
Hello, As you can see, the prices of our products are already very low and do not allow us to reduce them, therefore, unfortunately, we cannot reduce the shipping costs. These are directly the rates of our carriers. Looking forward to serving you, Vincent from Packeos customer service "Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Simple site, prices defying the competition but lack of information for the transparent tubes that are mismatched.
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Response from Packeos
Hello, thank you for your feedback. Your cart contains transparent tubes of 50mm, ht 80mm and 60mm, ht 90mm. Would it be possible for you to specify what you mean by "Mismatched Tube"? Looking forward to serving you, Sébastien from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Delivery much too long a week to be delivered instead of 48h as usual
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Response from Packeos
Hello,
The carrier may have difficulties delivering within the fastest timeframe when there is high activity.
That is why we announce on our site a maximum delay of 8 days.
Please also note that if you order before 12 PM, we commit to dispatching your order on the same day. This can also save you time.
Looking forward to serving you,
Vincent from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Navigation needs improvement. Lack of filters for better sorting. Delivery price is mixed, very expensive and to be picked up at a relay point. However, considering the price, it is fast if you order before noon! Deadline respected.
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Response from Packeos
Hello, On our site, you have the option to navigate among 4 main categories, each of these categories is divided into subcategories to facilitate the use of our site. Regarding the delivery price, we have chosen to directly offer the prices of our products as low as possible, unfortunately, we cannot reduce the transport costs. These are the rates of our carriers that we have applied on our site. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2020
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Very smooth site. Best box site in my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2020
Order received very quickly but the box received was a bit damaged (torn) but nothing was missing from the order.
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Response from Packeos
Hello, during delivery, I invite you to check the condition of the boxes. If a box is damaged by the carrier, I invite you to make a comment on the carrier's slip which contains the number/nature of the product/damage so that we can refund you or resend the merchandise. Thank you for your trust, Vincent from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2020
The products are very good but the delivery rates are astronomical!
We are regular customers and no loyalty discount is applied, which is a real shame.
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Response from Packeos
Hello,
As you can see, the prices of our products are already very low, and do not allow us to offer transportation costs. The delivery fees you pay on the website are directly those of the carrier. We do our best to always offer you the fairest price.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
Good value for money but it's a shame that it's no longer possible to pay with PayPal and difficult to get delivery to certain areas
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Response from Packeos
Hello,
We do not deliver to homes, I regret, delivery for individuals is done through our network of relay points.
We can also deliver to a professional you know, if that is possible for you, I invite you to contact me by email, via chat or by phone during your next order.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2020
It's a shame that we can't order more!!! Delivery too expensive!!!
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Response from Packeos
Hello,
Delivery for individuals is done at relay points with a maximum of 18kg. We chose to set this weight limit because relay points tend to refuse packages that are too heavy and/or too bulky.
This limit helps to reduce these refusals.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2020
only downside the personalized orange adhesive, I have to remove it and re-tape to sell by the carton
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Disappointed, because I have losses on delivery with burst cartons
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Response from Packeos
Hello,
If you receive an order of more than two packages, you have a 24-hour period to get back to me, by email at [email protected], via live chat, or by phone. If products are damaged, we can generally proceed with a reshipment or refund.
Please know that we will do our utmost to ensure that your next order reaches you without issues and as quickly as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2019
Certainly the prices are interesting but delivery remains relatively expensive.
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Response from Packeos
Hello,
We have chosen to immediately offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs, these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2019
Very well received very quickly but shipping costs expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, unfortunately we cannot reduce shipping costs. These are the rates from the carriers that we put directly on the website.
Looking forward to serving you,
Patrick from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2019
Some items are blocked. Clicking on them redirects to other pages but without being able to order them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2019
A lot of choices.
Good products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The carrier made a mistake with the delivery address and we had to pick up the package from another merchant even though we were open....not serious on the part of the carrier when the address was clearly indicated on the package label. A reprimand.....
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Response from Packeos
Hello,
Thank you for your feedback, I will pass the information to our logistics department so they can notify the carrier.
We will do our best to ensure that your next order arrives without any issues.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
To start, the products seem to be of good quality (we'll see when used) the prices are interesting so I say don't hesitate on this point.
However, for the delivery system when ordering several cartons, it's average.
The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case).
I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange).
I think that 1 carton causes no issues.
So I use quite a few products, but if the delivery is faulty every time, I worry a bit.
It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.
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Response from Packeos
Hello,
As a professional, you have the option to have your order delivered directly to your store or laboratory without weight or product limits. This allows you to place only one order and pay shipping costs only once.
You also have access like individuals to delivery at a relay point with a maximum of 18kg. This limit is in place because relay points regularly refuse packages that are too heavy and/or bulky.
Regarding shipping costs, we have chosen to directly offer you the lowest possible prices for our products, which is why we cannot reduce shipping costs, as these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Good responsiveness following the mistake I made the first time.
The second attempt being successful, the delivery was well ensured.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
Nothing to report, delivery time random but tracked
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Interesting rates, and the staff very good, attentive to their customers if problems arise, or for information
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
the box not very sturdy for the weight
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Response from Packeos
Hello,
Thank you for your feedback, we have been using triple wall cardboard for a few days to better protect our products.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
big problem with the delivery. I had to call the delivery person several times. I was finally told that due to a technical problem!!! my package was damaged. I call Packeos who asks me to renew my order. I request a commercial gesture and I am still waiting....... really unhappy with the delivery and commercial service (which only bears its name)
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Response from Packeos
Hello,
Unfortunately, we are dependent on the carrier regarding delivery. Only you can choose the pickup point, which is why you must have placed a new order. The payment cancellation was made a few minutes after the order was created. As promised by phone, the refund of the shipping costs for your previous order as a goodwill gesture was made on the afternoon of the same day, that is to say, December 5th. The refund should normally appear in your bank account. The proof of the refund was sent to you by email following your response on the 5th at 1:55 PM.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Interesting price but excessive shipping costs
Lack of choice
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Regarding the lack of choice, could you please indicate which products might interest you?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
everything went well. Shipping too expensive considering the weight.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2019
Big BLACK point: Delivery with DPD really leaves something to be desired, I systematically find myself having to pick up my order at the agency (additional travel costs) when I paid for a home delivery, already expensive. UNACCEPTABLE
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Response from Packeos
Hello,
When validating your order, you have the option as a professional to choose from 3 types of delivery, one at a pickup point and two others only in store or laboratory. A message explaining that we do not deliver to home appears if you choose DPD delivery or delivery by Kuehne-Nagel.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
hello, very good site, orders received on time but it's a shame that not all sizes are sold!!
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Response from Packeos
Hello,
Could you please tell me which product you are referring to? We do our best to offer as many products as possible at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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