Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
With Paypal payment, the shipping was really fast, good job!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2018
Good, but shipping costs are way too expensive.
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Response from Packeos
Hello Mr. Noizat,
We have chosen to offer you the prices of our products as low as possible right away. The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2018
2 orders, 2 times missing product, what a pity
when ordering we are not informed when a product is missing, credit card debited so not the same result on the invoice, you have to call for correction
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Response from Packeos
Hello Mr. Evrard,
We are working on a system to automatically notify our customers when we cannot deliver all the goods.
Please know that we do our best to avoid shortages during order preparation.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2018
Perfect, too bad the shipping cost is high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Attractive prices
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2017
Disappointed with the delivery and the site asks questions but we get no response. Package received 1 week later
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Response from Packeos
Hello Mrs. Konte,
I was waiting for feedback from the carrier during the first delivery attempt to know the reason for this failure. However, it seems that the carrier has since contacted you to schedule an appointment.
Please know that we will do our utmost to ensure that your next order reaches you as soon as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Quality products. Express preparation of orders.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2017
Package never arrived.
No way to communicate with the delivery service.
Moreover, refunded quickly.
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Response from Packeos
Hello Mr. Peyet,
Indeed, we noticed a delivery problem at your pickup point. We are sorry. We had processed your refund when your package was returned to us at the beginning of December.
We remain at your disposal for any further information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2017
Unfortunately, it is degrading more and more, frequent product shortages, poorly sealed croissant bags, random deliveries either 3 days or 10 days minimum, sometimes deliveries only by pallets while in the city center playing with cardboard on the sidewalk for ten minutes is not the dream.... While other times delivery in 3 working days in closed cartons and without any shortage is the ideal site but that is random, too bad
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Response from Packeos
Hello Mr. Maquart, We will change carriers starting in January to offer you the best delivery service possible. Additionally, we will also strengthen the purchasing service to address these stock shortages. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Some common products are missing, it's a shame otherwise very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Good product, good price, fast shipping, in short, I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2017
Fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Very good value for money Delivery time a bit long Otherwise delivery and delivery person top
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Response from Packeos
Hello Mr. Delagranda, Delivery times are 5 to 8 days for orders over 20kg and 3 to 5 days for orders under 20kg. We strive to ship all orders placed before noon on the same day. Please know that we do our best to ship all our orders as quickly as possible. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2017
Finally, I was able to receive the package at a relay point, thank you Packeos, it's more convenient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2017
Order delivered quickly despite the difficulty of ordering online.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Good quality/price ratio. Problem with missing items, too bad!
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Response from Packeos
Hello Mrs. Igueni,
Can you please indicate which products are missing from your order?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
I appreciate it, and the ordered products too
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
Average, I sent an email to Packeos regarding a packaging issue for my parcel... I have not received a response. Otherwise, regarding the products, they are of good quality and the prices are correct.
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Response from Packeos
Hello,
We apologize for the packaging issues. Please know that we do our best to ship orders in impeccable condition. We will ensure that your future orders arrive in the best possible conditions.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2017
Very disappointed with the delivery service!
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Response from Packeos
Hello Mr. Rogeau,
Please know that we are changing carriers to offer you the best possible service at the fairest price. We do our utmost to ship all our orders in impeccable condition.
I wish you a good day,
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2017
I haven't used it yet so I can't give my opinion. Please ask me again later for feedback!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2017
The order went very well. The packaging is of good quality.
All that remains is to produce them in an ecological and responsible manner with sustainably managed resources, to earn the 5th star!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
The site is clear and easy to use.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2017
I ordered 30*10 log soles and you sent me 29*10, I immediately sent an email to report the error without any response to date, so no I am not satisfied with your services.
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Response from Packeos
Hello Mr. Mory Wanyombet,
Our cardboard Or soles always have a 1cm offset to fit perfectly into our log boxes.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2017
Effective and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Reactive, order received in 48h
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2017
Very good products, in line with descriptions and quality. Only downside is the non-compressible shipping costs on very small orders.
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Response from Packeos
Hello Mrs. Cornillon,
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Please know that we do our best to offer you the lowest possible prices.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2017
Good products, great prices and no delivery issues: to consume!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2017
The proposed material is great the only downside: shipping costs 15€ much too high !!!!!
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Response from Packeos
Hello Mrs. Scaringella,
As you can see, our prices are low and do not allow us to reduce transport costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
Quality Food Packaging at DISCOUNT prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Very fast, good quality overall, but transport is always very expensive
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Response from Packeos
Hello Mr. Bouffard
Shipping costs are calculated based on the weights shipped. Our low prices do not allow us to reduce transport costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service,
Quality Food Packaging at DISCOUNT prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2017
Fast delivery, in line with my order. I regret the shipping cost is a bit high.
Nevertheless, serious. I recommend.
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Response from Packeos
Hello,
The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Please know that we do our best to offer you the lowest possible prices.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2017
Good. But disappointed not to have the round lace anymore otherwise great site
With good value for money.
For improvement, add more food products
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Response from Packeos
Hello Mr. Pomport,
We regularly add new products to our site. If you want to be informed about our new products, you can subscribe to our newsletter or follow us on our Facebook page: https://www.facebook.com/packeos.emballages.alimentaires/
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2017
execution speed
all products meet our expectations
delivery quality not always up to par
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Response from Packeos
Hello Mr. Vimond,
We do our best to ship all orders under the best possible conditions.
Our carrier commits to deliver within a maximum of 8 days.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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