Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products and services. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2024
Pleasant, intuitive site. Serious site. Fast delivery.
.... But the order will not be useful.
Disappointment with the choice of products
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We are pleased to read that you find our site pleasant, intuitive, serious, and that you were satisfied with the speed of delivery. However, we are surprised by the 1-star rating you gave, as your positive comments lead us to believe that some aspects of our service met your expectations. We would like to understand why your order will not be useful to you and what types of products you would have preferred to find on our site? Your feedback is valuable and allows us to continuously improve our offer to better meet your needs. Thank you for providing more details so we can better serve you in the future. You can write to us at the following email address: [email protected] or in response to this exchange. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2024
My order corresponds very well to what I wanted. However, I find that the delivery is a bit too expensive, it would be nice to make it free after a certain amount of purchase
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2024
Very expensive delivery
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. Additionally, you ordered glass items and we only send them by pallet to limit breakage during transport. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2024
The product is of quality. However, the packaging is very defective: the bags placed in a carton that is too small are torn at the ends. Not acceptable, especially since the shipping costs were high.
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Response from Packeos
Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. We are surprised that the packaging is not suitable, as it is the one our supplier uses directly to package their product. Can you send us photos of the product you received? You can send them to the following email address: [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast delivery but expensive. Very sturdy box. Serious site.
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2024
Satisfied, however delivery was long and shipping costs were high
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. We apologize for the longer delays than usual due to the public holidays in May. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2024
The site is quite well made
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Response from Packeos
Hello, Thank you for your feedback. The entire Packeos team is delighted to know that our site has satisfied you. If you have any comments or suggestions, please feel free to send them to us at the following address: [email protected] We are committed to responding to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2024
GOOD - ORDER AS EXPECTED
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2024
Always delivered on time! Quality product and when certain products are defective, customer service is responsive.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2024
Thank you for the delivery but for payment, please give us the option to pay by card directly without further formalities.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. Payment by credit card is available for everyone through our website. The security codes requested during this step have been implemented directly by banks to prevent fraud and data theft. If you have any questions, please feel free to share them with us at the following email address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2024
Very well delivered as expected even if the delivery tracking is non-existent Nothing to say, trust!
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. You should have received an email from our parcel tracking platform: Boxia. The email may have arrived in your spam or junk folder. We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
Good, correct delay
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
Smooth site, just missing a call before delivery.
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Response from Packeos
We are delighted that you are satisfied with your experience with our website. Your satisfaction is our main concern and we are happy that our products met your expectations. We hope to have the opportunity to serve you again in the near future. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2024
The plastic around the glass jars is too fragile.
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Response from Packeos
Hello, Thank you for your feedback. Do you have the possibility to send us a photo of the products you received so that we can see what is happening? You can send us the photos at this address: [email protected] We do everything possible to ensure your satisfaction. We look forward to serving you, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2024
Happy with the products. fast shipping.
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Response from Packeos
Hello, We are delighted that you are happy with your experience at Packeos. Your satisfaction is our absolute priority and we are pleased that our products fully met your expectations. We hope to have the opportunity to serve you again. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2024
There should be a direct option for self-pickup in the ordering process.
Otherwise, everything went perfectly.
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Response from Packeos
Good day! The entire Packeos team is pleased that you are satisfied with our products and services. Since customer satisfaction is our top priority, your satisfaction is also ours. If you want to pick up the order at our warehouse in Colmar, simply create a delivery address using the address of our warehouse: Rue Mittler-Weg 68000 Colmar. The option will then be visible in the delivery section of your cart. We look forward to working with you again. The customer service of Packeos « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2024
Order compliant
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Response from Packeos
Hello, We are delighted that you are satisfied with your experience with Packeos. Your positive feedback is a reward for our commitment to quality and service. We look forward to assisting you again in your future projects. Best regards, The customer service of Packeos « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2024
Fairly quick delivery.. No issues
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2024
Delivery was correct within the deadlines
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2024
Package received within the indicated timeframe, and in good condition
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2024
Encountered many delivery problems
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Response from Packeos
Hello, We thank you for your feedback on your experience using our site. We are sorry that you encountered delivery problems. We have reported the incident to our carrier so that they can improve their service. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2024
Fast shipping, shipping costs + when you order +
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2024
Too bad, incomplete order due to stock shortage
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We apologize for the stock shortage on some items in your order. We will check if the stock of these items needs to be adjusted to better satisfy you next time. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2024
High shipping costs which forces to order more, thus stock that sleeps
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/02/2024
Hello, delivered in my absence and I found the box outside on the ground under a downpour of rain, soaked box, fortunately the inside was not too damaged.
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Response from Packeos
Hello, We are sorry that the delivery went this way. We will report your experience to our carrier hoping that it improves their service in your area. Do you have the possibility to send us photos of the box at the following address: [email protected]? We will then have something to support our arguments with them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2024
Received the package but with a flat bag that was open and therefore loose inside. Delivery time too long. The package stayed 3 days in the delivery depot near my home before being delivered to me. Otherwise, the order was perfect for the rest.
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. We are sorry that the delivery was delayed and that a package opened during transport. We will report the information to our carrier to improve your experience for your future purchases. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2024
Very good. Just be careful with the packaging of the aluminum trays that I find crushed.
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Response from Packeos
Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. Customer satisfaction being our main goal, we are delighted when we see good comments on our site. Could you send us photos of the aluminum trays you received at the following email address [email protected]? Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2024
Very satisfied. Too bad the shipping costs are so high
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2024
The site is quite good, I received the products quickly and the prices are interesting. But one of the products is damaged, all the lids of the macaron boxes are scratched. And the second product, some cupcake liners, were not well packaged, some stuck with tape from the packaging. If I hadn't needed them urgently, I would have returned everything.
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Response from Packeos
Hello, The entire Packeos team thanks you for your comment. We are truly sorry that you received damaged products in your order. As we mentioned in the email, we are working internally to resolve this issue. Please feel free to reach out to us for any comments or questions at the following email address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Products conform but I find it unacceptable to pay so much for delivery for incompetent delivery people who don't even call you and say they couldn't find the address! The delivery customer service is not more competent either, really disappointed...
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to comment on our site. We are sorry that you had problems with our carrier. We will pass on your feedback in the hope that things can improve for your future orders. If you encounter any other issues in the future, please let us know at the following address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2024
delivery problem at the indicated address, which delayed it. In case of a problem, it would be good to call the delivery location I think to guide the delivery person. Other than that, it's perfect.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are also sorry that the delivery was delayed. We will pass on the information to our carrier so they can address the issue. If you have any other comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2023
Extremely long delay. Kuehne+Nagel carrier not cooperative at all, who kept the goods for about ten days before delivering and did not bother to come to the door of the establishment and did not carry a single package.
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Response from Packeos
Hello, We are sorry that you were delivered late. The end of year period being a busy time, delivery times are often extended and orders just before Christmas are the most affected. We will ask KN for explanations regarding this delivery, as we were not informed of the situation. Regarding unloading assistance, drivers are only obligated to drop off the goods and inform you. Any additional service is at the driver's discretion and especially depends on the time available. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2024
Nothing to report.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products and services. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good packaging quality despite a damaged box.
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any damaged or defective products, please feel free to share them with us at the following email address: [email protected] We will respond as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2023
Sometimes there is a lack of details in the product description
Very satisfied with the speed of delivery
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2023
Rating 8/10 because more expensive at the relay point than at home
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Response from Packeos
Hello, The Packeos team thanks you for your comment on our site. The transport costs are the same for delivery to a relay point or directly to your home, as long as the delivery department and the weight of an order are identical. You must have encountered a display bug when viewing your cart. We apologize for the inconvenience caused. Please do not hesitate to contact us during your next order if you have any questions, we will be happy to answer them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2023
No information on the preparation of the goods as well as on the deadlines! I just received information that a product was not available and a few days later a credit note while it is the company that is not doing the job! A way of functioning from another time! Too bad I will not order from you again! I will obviously modify my comment if you find a solution!
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Response from Packeos
Hello, We are sorry that you did not receive information about your order. We communicate via automated emails for order preparation. Perhaps they ended up in the Spam/Junk folder of your email? You can also contact us via instant messaging, email, or phone to ask for information. We will be happy to provide you with answers. Your order was prepared the day after you placed it. If you still haven't picked it up, our depot in Colmar is open from 8 am to 4 pm non-stop from Monday to Thursday and from 8 am to 12 pm on Friday. The credit note was generated on our side to justify the accounting reimbursement of the item that was out of stock during the preparation of your order. We are at your disposal to answer your questions. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2023
Carrier needs to change! I never received my order... which went back to the sender! And I have a credit note that I will never need...
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Response from Packeos
Hello, We are sorry that you have not received your order. We have opened a case with our carrier to clarify what happened. The credit note we created is just an accounting document for the refund of your order. You should receive the money quickly in your bank account. If you have any other questions, please do not hesitate to contact us at the following email address: [email protected] The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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