Customer reviews of Packeos

Very correct navigation on the site. The only point to improve in my opinion is the ordering part. Once the products are ordered, the site does not immediately offer to download the invoice, which is precisely what interests us. To download the invoice, it seems that you have to go back to recent orders and select the invoice. It would be better if it were offered as soon as the order is placed.

Good products, too bad for the missing items and that delivery is only by pallet. When they deliver to me, they fill the store, which is a bit unpleasant.

The products offered really suit me, unfortunately the shipping costs are exorbitant, which makes me hesitate with each new order I want to place.

Shipping costs represent about 20% of the order and are added to the tax-exempt amount and also "benefit" from VAT. It's excessive! Too bad, because there are many choices and good products with very fast delivery.

I find that when there is a stock shortage, it takes quite a long time for you to restock, fast delivery and product conforming to my expectations.

The boxes I buy are well kept, especially the rounded models
Thank you

Very well designed site.

Fast delivery

Package arrived in two parts without warning. Damaged box and crushed inside box. Open and spilled gold disc in the box and 5 missing.
Very disappointed for some time now.

Good

too bad some products are often missing

If I could, I would give you no stars, because before placing my order I contacted you via chat to ask if the square pastry boxes were falling face down. You answered yes, except that upon receiving my order I find that this is not the case. So for future customers, beware of what the so-called "advisors" tell you.

Very good products but shipping costs are not cheap...

We should be able to keep a template list on your site so we don't have to reorder each product one by one? It's very long!!!
And I can't add items to favorites.

It is unacceptable for a packaging company to send a product with dimensions (6.5x20x7) in a box of (24.5x24.5x31.5)! That's a volume about 22 times larger than necessary!!! But that's not the worst! Weight of the ordered product: 192 grams. Weight of the received box: 1065 grams, including 816 grams of hyper dense filler!!! And who paid the shipping cost for such a heavy package?? €7.79 for shipping against €5.96 for the cost of the product. The war in Ukraine is a convenient excuse, and we are willing to be taken advantage of within reason, but this is pure and simple fraud! If the product had been packaged in a smaller box (a company that makes packaging must have that in stock...) and with little or no filler (plastic pouches are not a fragile product!) the shipping costs would not be so high!
We don't even talk about the waste of materials and even less about ecology!!!!
I have nothing to say about the product itself, it meets my expectations and is of good quality. However, I will go elsewhere next time because the shipping conditions are deplorable.
Too bad for this company that loses a customer it had just won. I package nearly 4000 soaps a year and could have greatly consumed from them. Everyone has their choices, mine will now be elsewhere!

Lots of choices, products and sizes, beautiful quality
shipping costs a bit excessive

Fast delivery, the only downside is that the packages always come torn.

Good and readable

Quality products and fast delivery, however my package arrived at the relay point completely open and the box was ripped. Fortunately, nothing was missing but for the price of delivery, not serious ...

GOOD and varied

Competitive prices but excessive shipping costs

I find the fluidity of the site and the information perfect. However, if I may suggest, it would be good to indicate the base of the bags, as considering the indicated dimensions can be misleading when ordering.
I am also pleasantly surprised by the quality of customer service, following my mistake on my order, I was called back and advised, top notch!!
I will certainly place another order
For now, I am waiting for the one I just placed, but it seems extremely fast, let's see the quality of the delivery for the fifth star!!

Very very bad packaging. Item bent. Given the price I paid.... Delivery overpriced...
Strongly discouraged

Hello, during the last delivery 50% of the grouping bags are not sealed at the ends. Same for the sliced bread bags

Good products but shipping costs are overpriced... in these times, it's hard to understand such rates!

Does not meet the delivery deadlines set before Christmas, it is true that boxes for logs after Christmas are very useful, in short, very disappointed

Great

You shouldn't be in a hurry, it's been a week since I ordered an item and the order is still being prepared.

During an order, I had a small problem with some items, the customer service was very responsive and resolved the issue quickly, deliveries are fast, and the products are a good value for money.

Simple and effective.

Navigation on the site is not very practical. Too many proposed products are unavailable.

Delivery a bit late.

Good.

Good products at good prices but a big negative point on the shipping costs which are too high.

The new Packeos site is easy to navigate but I often hesitate to order from them. Because there are often out of stock and the delivery time is long (7 to 10 days).

Very clear site. We are now waiting to see the goods.

Products at interesting prices and delivery went smoothly. However, one of the products I ordered was no longer available and I was only informed of this once my order was validated and paid. Packeos will refund me (normally) but I would have liked to know that this product was missing BEFORE ordering (because maybe I wouldn't have ordered from them then).

Very large choice for cake box sizes and very accessible prices!

The product is of good quality but the transport remains to be seen, torn box and torn plastic protection bag. Too bad.

Product matching the description. Small negative point for the delivery... we are offered a slightly higher price to be notified by SMS of the delivery. I never received this message. Fortunately, I was at home, so I was able to receive the order.