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Rating: 5 out of 5
very good
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Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very fast
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A
Rating: 5 out of 5
The site is well organized, themes, products appear with a lot of clarity to make choices easily. The order is quickly taken into account and ready to be picked up. Reviews are also taken into account and it is a pleasure to see the products evolve
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A
Rating: 3 out of 5
Good value for money but it's a shame that it's no longer possible to pay with PayPal and difficult to get delivery to certain areas
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Response from Packeos
Hello,
We do not deliver to homes, I regret, delivery for individuals is done through our network of relay points.
We can also deliver to a professional you know, if that is possible for you, I invite you to contact me by email, via chat or by phone during your next order.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We do not deliver to homes, I regret, delivery for individuals is done through our network of relay points.
We can also deliver to a professional you know, if that is possible for you, I invite you to contact me by email, via chat or by phone during your next order.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Order processing and ultra-fast shipping: 2 days! Bravo!
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Rating: 3 out of 5
It's a shame that we can't order more!!! Delivery too expensive!!!
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Response from Packeos
Hello,
Delivery for individuals is done at relay points with a maximum of 18kg. We chose to set this weight limit because relay points tend to refuse packages that are too heavy and/or too bulky.
This limit helps to reduce these refusals.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Delivery for individuals is done at relay points with a maximum of 18kg. We chose to set this weight limit because relay points tend to refuse packages that are too heavy and/or too bulky.
This limit helps to reduce these refusals.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Ok nothing to say
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A
Rating: 5 out of 5
Extremely fast delivery.
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A
Rating: 5 out of 5
I made a mistake in my order and there was no problem canceling it. Thank you again for your quick response and kindness.
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A
Rating: 5 out of 5
fast and compliant delivery
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A
Rating: 5 out of 5
Products compliant, fast delivery, nothing to complain about.
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A
Rating: 5 out of 5
Perfect ultra-fast shipping and very well packaged I recommend
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A
Rating: 5 out of 5
Fast delivery, in line with my expectations
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A
Rating: 5 out of 5
Shipping within the deadlines
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Very pro. Bravo!
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A
Rating: 5 out of 5
Very good. The product corresponds exactly to the description on the site.
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A
Rating: 3 out of 5
The carrier made a mistake with the delivery address and we had to pick up the package from another merchant even though we were open....not serious on the part of the carrier when the address was clearly indicated on the package label. A reprimand.....
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Response from Packeos
Hello,
Thank you for your feedback, I will pass the information to our logistics department so they can notify the carrier.
We will do our best to ensure that your next order arrives without any issues.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
Thank you for your feedback, I will pass the information to our logistics department so they can notify the carrier.
We will do our best to ensure that your next order arrives without any issues.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
A
Rating: 3 out of 5
To start, the products seem to be of good quality (we'll see when used) the prices are interesting so I say don't hesitate on this point.
However, for the delivery system when ordering several cartons, it's average.
The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case).
I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange).
I think that 1 carton causes no issues.
So I use quite a few products, but if the delivery is faulty every time, I worry a bit.
It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.
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However, for the delivery system when ordering several cartons, it's average.
The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case).
I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange).
I think that 1 carton causes no issues.
So I use quite a few products, but if the delivery is faulty every time, I worry a bit.
It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.
Response from Packeos
Hello,
As a professional, you have the option to have your order delivered directly to your store or laboratory without weight or product limits. This allows you to place only one order and pay shipping costs only once.
You also have access like individuals to delivery at a relay point with a maximum of 18kg. This limit is in place because relay points regularly refuse packages that are too heavy and/or bulky.
Regarding shipping costs, we have chosen to directly offer you the lowest possible prices for our products, which is why we cannot reduce shipping costs, as these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
As a professional, you have the option to have your order delivered directly to your store or laboratory without weight or product limits. This allows you to place only one order and pay shipping costs only once.
You also have access like individuals to delivery at a relay point with a maximum of 18kg. This limit is in place because relay points regularly refuse packages that are too heavy and/or bulky.
Regarding shipping costs, we have chosen to directly offer you the lowest possible prices for our products, which is why we cannot reduce shipping costs, as these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Interesting prices, fast delivery
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A
Rating: 5 out of 5
Nothing to complain about. Order processed very quickly
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A
Rating: 5 out of 5
Good order delivered on time and without delay. I recommend this site. Well done
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A
Rating: 5 out of 5
The prices are very reasonable, as well as the choice and quality.
The package arrived quickly (2 days in the countryside!!) and in very good condition.
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The package arrived quickly (2 days in the countryside!!) and in very good condition.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Nothing to say, on time and correct merchandise
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A
Rating: 5 out of 5
Order arrived faster than expected. Too bad the shipping costs are so high...
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A
Rating: 5 out of 5
nothing to complain about
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A
Rating: 3 out of 5
the box not very sturdy for the weight
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Response from Packeos
Hello,
Thank you for your feedback, we have been using triple wall cardboard for a few days to better protect our products.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, we have been using triple wall cardboard for a few days to better protect our products.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 1 out of 5
big problem with the delivery. I had to call the delivery person several times. I was finally told that due to a technical problem!!! my package was damaged. I call Packeos who asks me to renew my order. I request a commercial gesture and I am still waiting....... really unhappy with the delivery and commercial service (which only bears its name)
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Response from Packeos
Hello,
Unfortunately, we are dependent on the carrier regarding delivery. Only you can choose the pickup point, which is why you must have placed a new order. The payment cancellation was made a few minutes after the order was created. As promised by phone, the refund of the shipping costs for your previous order as a goodwill gesture was made on the afternoon of the same day, that is to say, December 5th. The refund should normally appear in your bank account. The proof of the refund was sent to you by email following your response on the 5th at 1:55 PM.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Unfortunately, we are dependent on the carrier regarding delivery. Only you can choose the pickup point, which is why you must have placed a new order. The payment cancellation was made a few minutes after the order was created. As promised by phone, the refund of the shipping costs for your previous order as a goodwill gesture was made on the afternoon of the same day, that is to say, December 5th. The refund should normally appear in your bank account. The proof of the refund was sent to you by email following your response on the 5th at 1:55 PM.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Great site, good quality-price ratio and very fast delivery (but too bad the shipping costs are so high)
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A
Rating: 5 out of 5
very fast delivery but shipping costs are high for individuals and the weight limit is 18 kg, 20 kg would already be better
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A
Rating: 3 out of 5
Interesting price but excessive shipping costs
Lack of choice
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Lack of choice
Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Regarding the lack of choice, could you please indicate which products might interest you?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Regarding the lack of choice, could you please indicate which products might interest you?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
I would say impeccable because of fast delivery and products that meet my expectations. I simply recommend it to everyone.
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Rating: 3 out of 5
everything went well. Shipping too expensive considering the weight.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Received quite quickly and very satisfied with the products
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Rating: 5 out of 5
As usual.
Careful and ultra-fast delivery
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Careful and ultra-fast delivery
A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Perfect
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Rating: 3 out of 5
hello, very good site, orders received on time but it's a shame that not all sizes are sold!!
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Response from Packeos
Hello,
Could you please tell me which product you are referring to? We do our best to offer as many products as possible at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Could you please tell me which product you are referring to? We do our best to offer as many products as possible at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Packeos customer since their beginning, I remain loyal because the quality-price ratio of the products is always top-notch but also for their customer service which is always very quick and efficient!! nothing but positive
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