Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
Very good. Fast delivery. Phone response and efficient management!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
Top-notch with several choices
Quick order, careful packaging
I recommend without any problem
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2019
Very disappointed with this new order identical to the previous one from last year. The quality of the plastic has really decreased, making it very difficult to put the lids on the small jars. The small jars barely "wrinkle" when you press to put the lid on.
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Response from Packeos
Hello,
We indeed changed suppliers a few months ago, however, the quality is supposed to be the same. Thank you for your feedback, I will be able to pass the information to our purchasing department so they can discuss with the supplier to always offer you the best possible products on our website.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2019
Fast and very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Everything is perfect, nothing to say, keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2019
Perfect as usual
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2019
Really sorry not to be able to work with this company, being abroad, on an island. This is the first time I encounter this kind of problem... and moreover, it has been a week since my order was refused and I still haven't received the refund...
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Response from Packeos
Hello,
We deliver to certain countries in Europe and some islands close to the coasts. Unfortunately, you are located more than 3500km from our warehouse, and the carrier added additional fees of several hundred euros to deliver to you. That is why we had to cancel your order.
Regarding the refund, our accountant was unfortunately unavailable last week, but he was able to process it on Monday.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2019
Very good responsiveness from the site and the chat. I came to pick up my order at the warehouse after placing my order in the morning. Bravo for your organization!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2019
VERY PROFESSIONAL
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2019
Super fast, impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Super service. Quick response and top delivery, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2019
very clear site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2019
cups more expensive than competitors which was not the case before.
the 1000 cups 12cl went from 13 to 26 €. Double.
the stirrers remain reasonable
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Response from Packeos
Hello,
We had to increase our prices due to a change of supplier. The rise in raw material prices has also impacted the price of our cups. We do our best to always offer you the lowest possible prices.
Please also know that we will be offering eco-friendly and biodegradable cups during the year. Other products such as straws will be offered.
Looking forward to serving you,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2019
competitive prices, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2019
fast delivery. No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2019
Very good quality-price ratio.
Reliable products and good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2019
I received the package on the scheduled date and in good condition.
The products matched my request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2019
In line with my expectations. fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2019
fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2019
Great as always!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2019
Everything was ok
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
not very good, very unhappy, we pay 15 euros for shipping and the carrier does not bother to send me a text message to tell me that the order was delivered to the pickup point really disappointing one more day and the order was returned.
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Response from Packeos
Hello Mr. Christian,
We are currently checking with the carrier why they do not notify some of our customers.
However, please know that you receive an email from us when the order is prepared containing a tracking link.
We will do our best to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
Very fast and good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2019
I am told that to be delivered in cardboard, you need an order of 99kg max, so I complicate my life by making 2 orders and unfortunately they end up being delivered on a pallet (easy in the city center). Then I specify to deliver before 11am in the morning because otherwise the seller is all alone and of course, I am delivered at 3pm..... thank you
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Response from Packeos
Hello,
I am sorry, we will do our best to ensure that your next orders are delivered in cardboard if they weigh less than 100kg. I invite you to get back to me by email or via chat during your next order so that I can monitor it.
Furthermore, we can also offer you a refund for the shipping costs of the first order you placed.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
I had called to be sure of the size of the bags I wanted to buy and the person on the phone was very friendly and took the time to check if the size matched what I wanted to put inside (5-compartment meal tray) and it is quite difficult to find suitable bags and they have them. My order arrived in 2 days even though there was a public holiday in between!! So great, I would recommend them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2019
Packages delivered on time in good condition
products conform to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
fast easy to pick up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2019
Quality product and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Very good. Ludovic very responsive, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
Fast and more attractive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2019
Very good products. Serious. Excellent price.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2019
My last order was lost. So a salesperson delivered it directly to me, but bad surprise, the croissant bags did not match my order. I received the first prices instead of the kraft packaging.
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Response from Packeos
Hello,
Can you tell me what you received so that we can proceed with the exchange please?
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
very good service
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