Customer reviews of Packeos

Hello, Thank you for taking the time to share your experience with us. We are sorry that the delivery times were longer than announced. Your feedback is valuable and helps us to constantly adjust our services. Please know that we remain committed to optimizing our process to better serve you in the future. Best regards, The Packeos team

Hello, Thank you for taking the time to share your feedback. We are sorry that the quality of our products did not fully meet your expectations. Your feedback on the different products you received is valuable to us and will help us improve. We look forward to working with you again. Best regards, The packeos.com team

Hello, We are truly sorry that the visuals and dimensions of the bags have changed with our supplier and that we were not informed. The bags in question have been removed from the site, and we will put them back as soon as we have updated the database. Furthermore, you did not respond to our last email, we were asking for the number of impacted cartons so that we could refund you. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your packaging was damaged during delivery and that our after-sales service did not meet your expectations. You contacted us regarding a product return, we explained the process to you and you indicated that you would return the entire order. The recovery request was made to our carrier on 19/05, did they come to collect the carton? If not, please write to us at the email address [email protected] so that we can request a collection again as soon as possible. Furthermore, we have never discussed damaged products during our exchanges. Best regards, The Packeos team.

Hello, We thank you for your feedback and are sorry to learn that you encountered difficulties in finding references and that the delivery was longer than expected (due to the holidays that always disrupt the carriers). We understand how frustrating this can be and we appreciate your patience in the face of these unforeseen events. Your feedback is valuable and will help us improve our service. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We thank you for taking the time to share your experience. We are sincerely sorry that the delivery did not respect the procedures of your business, and we understand the impact this may have had on your service. Your feedback is valuable and allows us to identify areas for improvement to optimize our deliveries in the future. We assure you that we take your remarks very seriously to ensure a better experience. We have also reported the matter to our carrier and are doing what is necessary to prevent this from happening again. Sincerely, The Packeos team.

Hello, We sincerely thank you for your positive feedback regarding the comfort of our site, the richness of our choice, and the speed of delivery. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello Thank you for taking the time to share your experience. We are delighted that you found our site pleasant. However, we are sincerely sorry for the problems encountered with the delivery through our carrier. As you pointed out, the package was attempted to be delivered 4 days in a row without success. There must have been an issue on site that we are not aware of. We are continuing our investigation to find out what happened, and for that, your feedback on our chat is valuable. We will continue to work with our partners to improve this experience. We apologize again for the inconvenience caused and hope that the refund of your order that we processed will be an acceptable compensation. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. We are sorry if some products have defects. If you can send us feedback by email about the problems encountered with supporting photos, we can check with our supplier what happened and also compensate you. Here is our email address: [email protected]. We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. On our site, we indicate a delivery time of 3 to 5 working days (weekends are not counted). Deliveries can therefore arrive a week after the order is placed if you made it close to the weekend. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you are disappointed with the delivery time of this order. We were closed from December 25 to 29, so we prepared your order as soon as possible, which was on 31/01. The carriers do not pick up between Christmas and New Year, so your order was only picked up on 02/01. The transit time between the carrier's agencies meant you were delivered as quickly as possible during this festive period. That is why the indicated deadlines on the site were 3 to 10 working days for all delivery options. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you have not received your order. We handed it over to the carrier on 05/12, but we have not received any alerts from them indicating a problem with your delivery. As soon as you contacted us, we initiated a full refund of your order. We sincerely apologize for the inconvenience caused and hope you have been able to find a backup solution. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sincerely sorry that you received your order in these conditions. We did not receive an alert for your complaint on our tracking platform, we truly regret this, as we could have perhaps provided you with a backup solution for the damaged products. Could you please get back to us by phone or email so that we can discuss your unfortunate experience? Here is our email address: [email protected] The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for taking the time to leave us a review. When you placed your order, you chose to pay by bank transfer. We indicate that orders paid by this method have a longer processing time due to the transaction time between banks. Your order was prepared as soon as we received the money in our account. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The Packeos team thanks you for taking the time to comment on your experience with us. We are sorry that you did not find our site easy to access. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that your order does not satisfy you. Our products comply with food market standards. Perhaps you need a more specific product that we unfortunately do not sell. Regarding the refund of shipping costs, in the exchanges we had, it was never mentioned. We refunded the damaged trays as promised, but since the delivery was made on time, we did not initiate a refund for that. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We will pass on your feedback regarding delivery notifications, hoping that this can improve them in your area. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, As we explained to you by email, you placed your order on a Friday, and since it could not be prepared the same day, we prepared it the next working day, which is the following Monday (we do not work on Saturdays and Sundays). During the preparation of orders in bulk, it is possible that the stock of certain items may be depleted during the day. Your order unfortunately had a shortfall during its preparation. We then notified you directly by email so that you could find a solution with another supplier and avoid a nasty surprise when receiving your order. Shortfalls are refunded as soon as possible to the bank account used for payment. We are subject to banking processing times, which does not allow us to process them instantly. The refund for your shortfall was initiated on Friday, October 4th, a credit note to justify this has been generated on your Packeos account. Depending also on banking processing times, you should receive the money in the coming days. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The Packeos team thanks you for taking the time to leave a comment on your experience with us. Can you please provide us with more details on the points that led you to give this rating on our site? Customer satisfaction being our main goal, we are always looking to improve our services to satisfy as many customers as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you are experiencing issues with our carrier. As soon as this happens, do not contact them directly, but the sales service of Packeos. We will then take the necessary steps to ensure that the package is delivered to you, either directly at your home or at another nearby pickup point. We will also report your experience to the carrier so that your experience can improve. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that the products you ordered do not suit you. Please do not hesitate to contact us next time if you have doubts about the dimensions indicated on the site to avoid this problem. If you wish to return them, you can contact us by email at the following address so that we can provide you with the procedure. [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The Packeos team thanks you for taking the time to leave a comment about your experience with us. We are still sorry that you did not receive your order on time... We have also taken the necessary steps to compensate you for the shipping costs of your order and also to pass on the information to our carrier so that they can improve their service in your area. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for taking the time to share your opinion. We are pleased to read that you find our site pleasant, intuitive, serious, and that you were satisfied with the speed of delivery. However, we are surprised by the 1-star rating you gave, as your positive comments lead us to believe that some aspects of our service met your expectations. We would like to understand why your order will not be useful to you and what types of products you would have preferred to find on our site? Your feedback is valuable and allows us to continuously improve our offer to better meet your needs. Thank you for providing more details so we can better serve you in the future. You can write to us at the following email address: [email protected] or in response to this exchange. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. We are surprised that the packaging is not suitable, as it is the one our supplier uses directly to package their product. Can you send us photos of the product you received? You can send them to the following email address: [email protected] We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your feedback. The entire Packeos team is delighted to know that our site has satisfied you. If you have any comments or suggestions, please feel free to send them to us at the following address: [email protected] We are committed to responding to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We thank you for your feedback on your experience using our site. We are sorry that you encountered delivery problems. We have reported the incident to our carrier so that they can improve their service. If you have any comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that the delivery went this way. We will report your experience to our carrier hoping that it improves their service in your area. Do you have the possibility to send us photos of the box at the following address: [email protected]? We will then have something to support our arguments with them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for your comment. We are truly sorry that you received damaged products in your order. As we mentioned in the email, we are working internally to resolve this issue. Please feel free to reach out to us for any comments or questions at the following email address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team thanks you for taking the time to comment on our site. We are sorry that you had problems with our carrier. We will pass on your feedback in the hope that things can improve for your future orders. If you encounter any other issues in the future, please let us know at the following address: [email protected] Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are also sorry that the delivery was delayed. We will pass on the information to our carrier so they can address the issue. If you have any other comments or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/comments as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you were delivered late. The end of year period being a busy time, delivery times are often extended and orders just before Christmas are the most affected. We will ask KN for explanations regarding this delivery, as we were not informed of the situation. Regarding unloading assistance, drivers are only obligated to drop off the goods and inform you. Any additional service is at the driver's discretion and especially depends on the time available. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The Packeos team thanks you for your comment on our site. The transport costs are the same for delivery to a relay point or directly to your home, as long as the delivery department and the weight of an order are identical. You must have encountered a display bug when viewing your cart. We apologize for the inconvenience caused. Please do not hesitate to contact us during your next order if you have any questions, we will be happy to answer them. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you did not receive information about your order. We communicate via automated emails for order preparation. Perhaps they ended up in the Spam/Junk folder of your email? You can also contact us via instant messaging, email, or phone to ask for information. We will be happy to provide you with answers. Your order was prepared the day after you placed it. If you still haven't picked it up, our depot in Colmar is open from 8 am to 4 pm non-stop from Monday to Thursday and from 8 am to 12 pm on Friday. The credit note was generated on our side to justify the accounting reimbursement of the item that was out of stock during the preparation of your order. We are at your disposal to answer your questions. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, We are sorry that you have not received your order. We have opened a case with our carrier to clarify what happened. The credit note we created is just an accounting document for the refund of your order. You should receive the money quickly in your bank account. If you have any other questions, please do not hesitate to contact us at the following email address: [email protected] The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18

Hello, The entire Packeos team is delighted that you are satisfied with our products and services. Customer satisfaction being our primary goal, your satisfaction is ours. If you still recommend the same items, you can reorder the same products as your previous order by going to "My account" -> "Order history and details". You will have the option "Order again" next to your recent orders. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18