Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.
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Response from Packeos
Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2022
Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.
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Response from Packeos
Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2022
Simple and clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
The condition of some goods is borderline
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Response from Packeos
Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2022
Honestly, everything should be put on a pallet if not top or put boxes to separate the boxes with the bags, delivery service 0 because to put a pallet in front of the shop in the middle of service
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Response from Packeos
Hello, We have chosen to protect our pallets with thick cardboard boxes in addition to strapping. All our products are also packaged in boxes or wrapped in plastic according to the suppliers. Was your order damaged upon delivery? For orders under 100kg, you have the option to choose parcel delivery, which prevents the carrier from leaving the pallet on the sidewalk. Please note that the driver is within his rights when he leaves the pallet in front of your address. French law allows him to do so. However, I can still pass the information to the carrier so that he is more vigilant in the future. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2022
The site is becoming more and more complicated to find the desired references, either they have disappeared or are out of stock
As for delivery, once out of two, it is just a struggle with the delivery person, either he delivers on Monday when it is specified not to, or it is on a pallet wrapped in bulk when we are in the city...
As for the price that changes constantly
With shipping costs, the financial interest is starting to seriously diminish
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Response from Packeos
Hello, With the current situation, our suppliers are having a lot of trouble producing the items we usually offer on the site. Prices fluctuate and availability varies, which is why we have to adapt very regularly. I apologize for the inconvenience caused. In order to simplify your experience on Packeos, we will have a new website in a few weeks that will add new features such as restock alerts on out-of-stock products. These will remain visible on the site so you can always know what we can normally offer. A new GLS carrier will appear at the same time as the new version of the site. This one specializes in what is called mono and multi-parcel, in other words, everything that is not a pallet. If you wish, I invite you to select this carrier instead of Kuehne-Nagel, which specializes in pallet shipping. We have been testing with GLS for a few weeks and we have generally received good feedback. This could be a solution for you. We remain at your disposal if you have other needs. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
The site lacks a lot of ergonomics, it's a shame
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Response from Packeos
Hello, The website is generally very appreciated for its ease of use and the ease of finding all the products searched. Please know that we are in the process of renewing the website. In a few weeks, it will be more modern and will have additional features to simplify your searches as well as your online purchases. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
I ordered on December 1st to have my order for Christmas. I paid for delivery and received it 1 month later. The worst part is that I paid for delivery which was supposed to take a week. And here I am, a month later...
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Response from Packeos
Hello, The carrier could not deliver to the relay point for an unknown reason, they did not inform us and returned the merchandise only a month later. Once you got back to us, we were able to resend it. In a few weeks, we will change carriers along with our website. This will further improve the delivery service. I apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
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Response from Packeos
Hello,
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
As I say every time you ask me, the shipping costs are too high
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Response from Packeos
Hello,
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Too bad the shipping costs are expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
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Response from Packeos
Hello, We package our products in boxes or pallets, if you received products packaged in plastic, it must be the carrier's fault. I will pass on the information so that they are more vigilant. Could you please provide me with the list of damaged products? Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Received the order with missing products and out of stock items while on the day ordered the items were in stock
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Response from Packeos
Hello,
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
I order from China, I have no fees (not even delivery) to pay.
I live in the same department as the company and they charge me 15 euros for delivery.
If I go to the company's headquarters, they charge me more than 2 euros in fees.
Find the error!
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Response from Packeos
Hello,
As you can see on our site, we have chosen to offer the lowest possible prices for our products. The shipping costs you see on the site correspond to the rates of our carriers. Regarding the €2.40 fee for on-site pickup, we believe it is fair to apply it to cover the preparation cost.
Having items delivered is never free, no carrier works for free, we have simply chosen not to hide these shipping costs in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/10/2021
Hello,
I wanted to inform you that with each order placed, I note the opening and closing hours of the store for the delivery person, and every time, he comes during our closing hours; on his receipt: the hours are never indicated. Can you pass this information to the delivery service so that our goods are finally delivered during our opening hours?
This is very unpleasant every time!
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Response from Packeos
Hello,
This is indeed a bug that was fixed a few weeks ago, it should not happen anymore, you can set your delivery times at the moment you confirm the order in the small box provided. The carrier now receives all your instructions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2021
Some items crushed and damaged in certain places
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Response from Packeos
Hello,
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address: [email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Deplorable delivery!!!
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Response from Packeos
Hello,
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Often we cannot visualize your products
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Response from Packeos
Hello, We are currently looking with our communication team to add the missing photos. This will allow you to better visualize the products we sell. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
Very expensive fees, the cost price of the chosen product is no longer the same after tax and fees paid
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2021
I am still waiting for the delivery,,,, the delivery company being very difficult and unavailable.. I finally decided to have to go to their depot to pick up the order,, and for that I should close my shop and make a 50 km round trip ,, it would have been easier to go buy the items in Marseille !!
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Response from Packeos
Hello,
Thank you for your feedback.
We will pass the information to the carrier, so that they can improve.
On our side, we will soon offer a new additional carrier, in order to better meet the needs of our customers, always at the lowest rates.
We look forward to serving you,
Packeos Customer Service
"Quality Food Packaging at Discount prices"
0389234318
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
A bit disappointed because I did receive the ordered catering trays except that the top tray of some lots are damaged and aesthetically it's not great! Let's hope next time will be better...
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Response from Packeos
Hello,
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2021
Order placed on June 10 and still nothing received ..
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Response from Packeos
Hello,
The package is on its way, the carrier has already tried to deliver to you once unsuccessfully on 12/06 around noon. As we indicate on the site, we do not deliver to individuals at their homes because some addresses like yours are too difficult to access, we only deliver to a network of pickup points.
I will follow up with the carrier and keep you updated as soon as I have news.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
For the last 2 orders placed for vacuum bags, the ordered references (1st order: 150x300 / 2nd order: 150x200) were replaced without notifying us with others (150x280 - unusable for us because of the unsuitable format). Not to mention the packages ripped open by DPD at every delivery.
At the beginning of May, we were promised that the correct references would be redelivered and that a carrier would come to collect the wrong products. Still no news despite a follow-up on the Packeos voicemail on May 28.
I hope for a commercial gesture from them.
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Response from Packeos
Hello,
Regarding the 150x300mm vacuum bags, our supplier changed the size to 280mm, we unfortunately did not make the change right away. We cannot send you the size you want.
For the 150x200mm bags, it's really strange because we still have this dimension, it may be a preparation error.
Did you get back to me during your penultimate order in January?
I am sorry but I cannot find any trace of emails or voicemails, that is why we did not process the request.
I invite you to contact me by email at my address: [email protected], by phone at 03 89 23 43 18, or via the live chat on the website. We will find a solution.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/05/2021
I received my order completely open regarding the gold discs. They were scattered everywhere in the box. Very disappointed. I have always been well served...
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Response from Packeos
Hello,
Could you send me one or two photos of the received product? Here is my email address: [email protected]. We try to pack fragile products as best as we can, but unfortunately, the bags may sometimes open.
We can arrange for a replacement.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2021
Not solid at all.
I regret my purchase
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Response from Packeos
Hello,
The white pastry boxes meet market standards. We have not received any other negative feedback regarding this product. Could it be possible that you received a damaged batch?
Looking forward to serving you,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2021
my order was supposed to arrive thursday, confirmed by you directly. When it hadn’t even arrived Friday, I tried to call but no answer, answering machine. Let’s hope it arrives next week
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Response from Packeos
Hello,
I will follow your order and try to understand why the transporter didn't deliver already. I'll come back to you asap.
Best regards,
Ludovic From Packeos.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/04/2021
order not compliant and no response to 2 emails sent; very disappointed with this 2nd order from the site while the 1st had been very satisfactory and especially no response to the emails sent to customer service
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Response from Packeos
Hello,
we have just become aware of your email dated May 13 (yesterday at 6:43 PM).
However, we did not receive your 2 previous emails, not even in the spam folder.
For your information, our follow-up email is as follows: [email protected]
Can you give us the reference of the product you received?
Thank you for your trust,
Sébastien from Packeos customer service
Tel: 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2021
I received a few torn boxes.
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Response from Packeos
Hello,
thank you for taking the time to write this review.
Was the box of your delivery damaged?
If so, did you make a reservation on the carrier's slip?
For tracking the file, please send us photos of the products.
Thank you for your trust,
Vincent from the packeos customer service
Tel: 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2021
The quality is declining regarding the deliveries of our orders.
Indeed, there are missing products that have been validated but are not present at delivery!
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Response from Packeos
Hello,
thank you for taking the time to leave a review.
Is this regarding your order from April?
For follow-up, I invite you to send us more information at our email address: [email protected]
Thank you for your trust
Sébastien from the packeos customer service
Phone: 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2021
I received half of my order with a manufacturing defect. All the boxes were poorly glued, so I had to unstick everything and use tape that doesn't look very nice
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Response from Packeos
Hello,
thank you for taking the time to leave a review.
This is the first time we have received negative feedback on this product, it is surely a batch issue.
For the follow-up of the case, do you have any photos to send us at our address: [email protected]
Thank you for your trust,
Sébastien from customer service.
Tel: 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
online payment not taken into account
no response to my voicemail
after the call, fast shipping without commercial gesture
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Response from Packeos
Hello,
the return interface of our bank displayed an error on your order.
Following your message and after verification, we proceeded with the shipment of it.
Our customer service is available from 8:00 AM to 12:00 PM and from 1:15 PM to 5:00 PM from Monday to Thursday and from 8:00 AM to 12:00 PM on Friday via: phone, chat on the site, and by email.
Thank you for your trust,
Dimitri from customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2021
I ordered boxes 1208, I received 1208b.
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Response from Packeos
Hello,
Indeed, this is an error on our part, unfortunately we do not have black boxes 1208 on our site. I will refund you for the boxes received by mistake. However, we do have them in white.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Waiting for my package arrived late due to the carrier, the Packeos manager wished me good luck for receiving the package in the coming days?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2021
Good quality product but no longer available. Problem to have a constant range
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
The quality-price ratio is great. The packaging products fit perfectly. But as always, the delivery goes wrong. This time our package arrived in bulk, exploded cartons, some completely unpacked, to be picked up in the truck.
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Response from Packeos
Hello,
Thank you for your feedback, we are now reporting all orders with a delivery issue directly to our sales manager at Kuehne Nagel so that he can find the cause of the defective deliveries himself.
If possible for you, I would appreciate one or two photos of the damaged products at my address [email protected].
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
Be careful with product tracking... We should have regular availability.
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Response from Packeos
Hello,
I understand your point of view, please know that we are doing our best to always offer our products throughout the year on our site. The shortages of raw materials that suppliers have been experiencing for over a year now are delaying the deliveries of food packaging. There have not been enough cartons, plastics, or papers produced in recent months.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2021
15 days to get delivered. It's too long
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Response from Packeos
Hello, Currently, delivery times are longer due to high activity. Please know that we will do our best to ensure your next order reaches you as quickly as possible. Best regards; Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
The boxes always arrive in poor condition, especially the torn edges. Fortunately, so far it hasn't affected the contents. But it would be good to pay more attention to this
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Response from Packeos
Hello, Thank you for your feedback, we will raise awareness with the carrier to be more vigilant in your area. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2021
Good, only downside is the delivery is too expensive
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Response from Packeos
Hello,
Thank you for your trust, we have chosen to offer the prices of our products as low as possible right away. This means that we cannot reduce the shipping costs.
What you pay on the site is also what the carriers charge us.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2021
Average
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