Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
big problem with the delivery. I had to call the delivery person several times. I was finally told that due to a technical problem!!! my package was damaged. I call Packeos who asks me to renew my order. I request a commercial gesture and I am still waiting....... really unhappy with the delivery and commercial service (which only bears its name)
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Response from Packeos
Hello,
Unfortunately, we are dependent on the carrier regarding delivery. Only you can choose the pickup point, which is why you must have placed a new order. The payment cancellation was made a few minutes after the order was created. As promised by phone, the refund of the shipping costs for your previous order as a goodwill gesture was made on the afternoon of the same day, that is to say, December 5th. The refund should normally appear in your bank account. The proof of the refund was sent to you by email following your response on the 5th at 1:55 PM.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Interesting price but excessive shipping costs
Lack of choice
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Regarding the lack of choice, could you please indicate which products might interest you?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
everything went well. Shipping too expensive considering the weight.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
hello, very good site, orders received on time but it's a shame that not all sizes are sold!!
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Response from Packeos
Hello,
Could you please tell me which product you are referring to? We do our best to offer as many products as possible at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2019
product no issues with the products but big problems with the delivery carrier and delivery platform not taking into account the opening hours indicated at the time of order and twice by phone delivered with a 10-day delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2019
Lack of choice in 40cm 50cm 60cm log boxes after fast and clean delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
I have been a customer for over 5 years, I find that no reference I used to order is missing which complicates my product management for my shop. When a product is missing, I have to find another supplier and it can be complicated. I would like to be sure that I can always order my usual products.
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Response from Packeos
Hello,
Thank you for your feedback, we will pass the information to our purchasing department, please know that we do our best to always offer all products on our website throughout the year.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
The quality is no longer as good!
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Response from Packeos
Hello,
We do our best to always offer quality products at the fairest prices.
Could you please let us know which products you were dissatisfied with?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
Navigation could be improved. Creating a PRO account is not intuitive.
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Response from Packeos
Hello,
Thank you for your feedback, could you please tell me what steps caused you problems when creating your account?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2019
It should be specified when ordering that products are missing, it would avoid waiting for delivery !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Response from Packeos
Hello,
When a product is out of stock, we send you an email at the time of order confirmation to inform you. Missing products are also indicated on the delivery note that we send you by email. Please know that we do our best to always ship all the products you want.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
very good regarding the order, however for the delivery, I am not sure that DPD is very recommendable, my package wandered for almost a week and after numerous calls from us, finally our order arrived, too bad
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Response from Packeos
Hello,
We will pass the information to our carrier.
I invite you during your next order to contact me via the live chat for example so that I can particularly follow your order.
We will do our best to ensure that your next order reaches you as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
Positive points: fast delivery, correct price, good quality of products. Negative points: Apart from the basic packaging, little choice, navigation not practical for choosing quantities, product descriptions too brief.
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Response from Packeos
Hello, We regularly add new products as well as new sizes on existing products. For example, we will be adding new eco-friendly products such as straws, cups, etc. throughout the year. If you wish, you can send me a list of products you would like to see on our site. Here is my email address: [email protected]. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/08/2019
I placed an order in my daughter's name so she could pick it up, as I was unable to move. Unfortunately, the order was put in my name, and when my daughter wanted to pick up the order at the pickup point, the lady never wanted to give her the package, which I understand very well. I had to move. The order form was indeed in my daughter's name.
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Response from Packeos
Hello, Our computer software had retained the information from your first order unfortunately. That is why the name on the label was not correct. I invite you during your next order to contact me via chat, email, or phone so that I can ensure that it reaches you without any issues. I apologize for the inconvenience caused. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
I do not receive any email saying that my order has arrived unlike previous orders
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Response from Packeos
Hello, It was a computer bug that has since been resolved. Please know that we will do everything to ensure that your next order reaches you in the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2019
I receive an email telling me that the ordered items are out of stock, then I am told that the order is at the pickup point, I contact them, they tell me they have nothing, meanwhile you have deducted the money from the corresponding invoice and I do not have my goods. I think there is a big misunderstanding in your company. Too bad I like your packaging. Don't forget, the shipping costs are way too high? I hope to still have good news about my order soon.
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Response from Packeos
Hello Mr.
A computer bug occurred because you placed two orders on the same day. We are working to find a solution to this issue. In the meantime, we will proceed with the refund on Friday for the order you could not receive.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2019
Very disappointed with this new order identical to the previous one from last year. The quality of the plastic has really decreased, making it very difficult to put the lids on the small jars. The small jars barely "wrinkle" when you press to put the lid on.
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Response from Packeos
Hello,
We indeed changed suppliers a few months ago, however, the quality is supposed to be the same. Thank you for your feedback, I will be able to pass the information to our purchasing department so they can discuss with the supplier to always offer you the best possible products on our website.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2019
Really sorry not to be able to work with this company, being abroad, on an island. This is the first time I encounter this kind of problem... and moreover, it has been a week since my order was refused and I still haven't received the refund...
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Response from Packeos
Hello,
We deliver to certain countries in Europe and some islands close to the coasts. Unfortunately, you are located more than 3500km from our warehouse, and the carrier added additional fees of several hundred euros to deliver to you. That is why we had to cancel your order.
Regarding the refund, our accountant was unfortunately unavailable last week, but he was able to process it on Monday.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2019
cups more expensive than competitors which was not the case before.
the 1000 cups 12cl went from 13 to 26 €. Double.
the stirrers remain reasonable
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Response from Packeos
Hello,
We had to increase our prices due to a change of supplier. The rise in raw material prices has also impacted the price of our cups. We do our best to always offer you the lowest possible prices.
Please also know that we will be offering eco-friendly and biodegradable cups during the year. Other products such as straws will be offered.
Looking forward to serving you,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
not very good, very unhappy, we pay 15 euros for shipping and the carrier does not bother to send me a text message to tell me that the order was delivered to the pickup point really disappointing one more day and the order was returned.
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Response from Packeos
Hello Mr. Christian,
We are currently checking with the carrier why they do not notify some of our customers.
However, please know that you receive an email from us when the order is prepared containing a tracking link.
We will do our best to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2019
I am told that to be delivered in cardboard, you need an order of 99kg max, so I complicate my life by making 2 orders and unfortunately they end up being delivered on a pallet (easy in the city center). Then I specify to deliver before 11am in the morning because otherwise the seller is all alone and of course, I am delivered at 3pm..... thank you
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Response from Packeos
Hello,
I am sorry, we will do our best to ensure that your next orders are delivered in cardboard if they weigh less than 100kg. I invite you to get back to me by email or via chat during your next order so that I can monitor it.
Furthermore, we can also offer you a refund for the shipping costs of the first order you placed.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2019
My last order was lost. So a salesperson delivered it directly to me, but bad surprise, the croissant bags did not match my order. I received the first prices instead of the kraft packaging.
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Response from Packeos
Hello,
Can you tell me what you received so that we can proceed with the exchange please?
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2019
Not normal to have to keep the transport pallet from the delivery person !!!!!!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
the quality of the products has greatly deteriorated
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Response from Packeos
Hello,
Can you please tell me which product(s) you find the quality has deteriorated?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2019
The order arrived in very good condition. However, the delivery was very long, several weeks... But the people I called about this did their best to ensure I was delivered as quickly as possible
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Response from Packeos
Hello Mrs. Marie,
Thank you for your trust, we will do our utmost to ensure your next order reaches you as soon as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2019
Bad delivery service, the delivery person leaves the pallet in the street, asks for extra fees for delivery to the store
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Response from Packeos
Hello Mrs. Fang J.
We will forward the information to our quality service in order to improve our delivery service.
Please know that we will do everything possible for your next order to arrive in the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Too bad there are many errors in delivery, missing items etc... and the shipping costs are very very high!!
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Response from Packeos
Hello,
We do our best to avoid stockouts on our site. When we cannot ship a product, we can refund you during the week or resend it as soon as we have it.
Regarding shipping costs, we have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce our carriers' rates.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2019
Good but a bit high tax
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Response from Packeos
Hello,
Shipping costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices for our products, which is why we cannot reduce these costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2019
attention to transport often damaged boxes
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Response from Packeos
Hello,
Thank you for your feedback. Please note that we will change carriers by March 1st to continue improving our service.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2018
The last two times I ordered, I was missing one item (out of stock), so I have to wait and reorder while paying the shipping fees again, which are very high just for one item. If I had known, I would have waited for it to be available to place my entire order and avoid paying shipping fees multiple times, which range between 12 and 15€!
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Response from Packeos
Hello Ms. Natacha,
If this happens again, I invite you to contact us by phone, email, or chat, and we will then be able to provide you with a restock date for any out-of-stock product.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
Satisfied with most of the products received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
lots of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Damaged packages, torn box
Fast delivery
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Response from Packeos
Hello,
Did you provide this information on the carrier's delivery slip?
Please note that we place great importance on shipping all our products intact and protected in cartons or on wrapped pallets.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Considering the delivery price requested, the delivery is too slow, more than a week before receipt.
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Response from Packeos
Hello,
The carrier has been a bit delayed in deliveries due to the yellow vests protest across France. Please know that we are doing our best to ensure that orders are delivered as quickly as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2018
There are fewer and fewer products in stock, before we ordered everything now we had to turn to other suppliers especially for store packaging and it's a shame because your boxes are super practical
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Response from Packeos
Hello Thibault C.
We are currently studying the feasibility to offer you other boxes as well as other products. We are always listening to our customers. What types of products (boxes, or others) would you like to see on the site?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2018
Problem with every order, there are missing products that we have paid for but which are refunded 15 days later without adding the shipping costs pro rata of the missing products. UNACCEPTABLE
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Response from Packeos
Hello,
The out-of-stock products that are indicated as missing during the preparation of the order are refunded on Friday.
Regarding shipping costs, we refund them when the out-of-stock products cause you to change weight categories.
Rest assured that we will do our utmost to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
Fast delivery but very expensive shipping
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Response from Packeos
Hello Christiane C,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/10/2018
There was a problem during delivery: no one called me and I still haven't received my package
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Response from Packeos
Hello,
The carrier did not take into account the name change the first time. That's why he will deliver to you on Monday since he does not serve your area on Fridays.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2018
I received mini bags ....
I would have liked larger ones.
The dimensions are not clear !!!!
They are unusable.
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Response from Packeos
Hello,
The dimensions are indicated on each product. Furthermore, they are explained in the product description at the top of the page: length + depth x height.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/09/2018
average
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Response from Packeos
Hello,
Thank you for specifying how we can improve our service.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices
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