Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
product not delivered and billed...
forced to claim the refund that I am still waiting for
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Response from Packeos
Hello,
I regret that the out-of-stock product should not have been billed. That is why the refund took longer than expected. However, I processed the refund for the boxes you did not receive on September 25. It may take some time to reach you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2018
At first, no problem. All my orders arrived on time with top-notch delivery.
But for my last 4 orders, that was no longer the case. Huge delivery problem or even no delivery due to an address that was either incomplete or nonexistent, whereas until then the delivery person had always found my street. I then contact customer service who tells me they will do what is necessary but nothing. Still no delivery or delivery to a neighbor with the package left behind a bush (it was raining that day so the goods were damaged) until the day I had to threaten. It's sad to get to that point. I add that before the threats there were several email exchanges but they went unanswered. In any case, I will not order from Packeos again. Too bad because the quality of the goods is top-notch. I would just add that DPD is really acting in bad faith.
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Response from Packeos
Hello Mr. Ly,
During your last deliveries, we provided all the information to our carrier DPD. We see no problem that could hinder delivery. We will escalate the information to our carrier's quality service.
Please know that we are doing everything possible to ship all our orders under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2018
delivery times a bit long this time
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Response from Packeos
Hello Sandrine,
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2018
I have never been disappointed with your products except that this time the package was in bulk and I needed it so I had to keep it.
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Response from Packeos
Hello,
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/08/2018
Way too much time between ordering and receiving the chicken bags, had to go buy some elsewhere while waiting for my order.
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Response from Packeos
Hello,
The average delivery time is 3 to 5 days for orders under 22kg.
I apologize for the longer delay than usual. The carrier had delivery difficulties during the summer due to a lack of staff.
Please know that the problem has been resolved and we are doing our best to always ship our orders as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2018
Well received our order but part was out of stock.
If we had known this before payment we would have planned modifications.
After 1 week, still no refund or credit note to this day.
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Response from Packeos
Hello,
Our accountant will make the transfer tomorrow morning. Regarding our products, our logistics team strives to always offer restocks in a minimum of time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2018
we are professionals at the store the goods were delivered to the pickup point
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Response from Packeos
Hello,
As a professional, you have the option to have your order delivered to the address of your choice via DPD or Mazet, or you can choose to have it delivered to a pickup point by selecting the transport mode: "Here-Pickup". This is the second option you chose when validating your order.
I sent you an email on August 20 to see if you wanted me to cancel this order, unfortunately, I did not receive a response from you, which is why your order was delivered to the pickup point.
I invite you to select the DPD carrier or the Mazet carrier for your next order to have it delivered to your store address.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2018
Products with superior quality compared to competitors.
And a super fast shipment.
Only downside, the shipping cost which is, in my opinion, way too high.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
Not expensive for a decent product but delivery with a super long wait and no communication before delivery....3 weeks of waiting....
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Response from Packeos
Hello,
We do our best to ensure that your order reaches you as quickly as possible and without issues. We will pass the information to our carrier.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2018
the site is simple, ordering is easy and the prices are correct but one item was missing from the delivery box
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2018
I still have not received my delivery, one order and I find myself with 2 invoices with different amounts. do not recommend
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Response from Packeos
Hello,
The carrier was unable to deliver your first order. That is why we resent your products via a new order. The amount of the new invoice should have been 0. I invite you to only consider the first one.
You should receive your products during the week.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2018
Bad delivery service we sent an email and left a message no news from them
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Response from Packeos
Hello;
Could you please send me the photos of the products you received? Here is my email address: [email protected].
We will replace the products that the carrier damaged during delivery.
Thank you for your feedback, and we will do our best to ensure that your next delivery goes as smoothly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/06/2018
The site has fewer references than before. The visibility for delivery times is poor and finally the shipping costs are sometimes excessive.
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Response from Packeos
Hello,
We regularly add new products to our site such as kraft SOS bags, or black or white folded boxes. I invite you to get back to us via chat or email to let us know your food packaging needs.
As for delivery times, they are 2 to 4 days for orders under 22kg and an average of 3 to 5 days for orders over 22kg.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
My order was not taken into account contrary to what the received email said... then after a message, they sent me this order.. and it arrived at the wrong pickup point...
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Response from Packeos
Hello Ms. Cuevas Portilla,
Your order had a payment error for an unknown reason. That is why the preparation time was a bit longer than expected.
I will also pass the information to our carrier so that your next order reaches you at the pickup point of your choice.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
PRODUCTS OK BUT DELIVERY DISAPPOINTING ONCE AGAIN
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Response from Packeos
Hello,
We have informed our carrier DPD to be more careful when handling our packages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Delivery out of price and does not respect any delivery instructions, lucky I was there. The delivery person was not very pleasant either!!! Nonsense.
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Response from Packeos
Hello,
Thank you for your feedback, we will contact the carrier to report the problem you encountered during your delivery. Please know that we are in the process of changing carriers to offer you the best possible service at the best price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
Shipping costs a bit high for small packages.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2018
Good cheap product, but it catches up on the delivery costs which are exorbitant.
There are quite a few sites where delivery costs are free from a certain amount.
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Response from Packeos
Hello Mr. Cronie,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Most of our competitors have higher product prices to hide shipping costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/05/2018
ultimately not very interesting compared to local suppliers the cost of transport makes the order lose its interest
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Response from Packeos
Hello,
We have chosen to offer you products at the lowest possible prices. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Please note that we are in the process of changing carriers to offer you the best possible delivery service at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
The boxes arrived in a completely torn packaging but they were not too damaged.
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Response from Packeos
Hello,
We will report the information to the carrier to avoid this kind of problem as much as possible. Please know that we do our best to protect the products by using thick cartons.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2018
The site is good but we received the order in a deplorable state, open carton, torn, crushed. We will not order again.
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Response from Packeos
Hello,
We will report the information to our carrier. We are sorry. The merchandise left our warehouse in good condition.
Please know that we are changing carriers to avoid this kind of inconvenience as much as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2018
Delivery too long. However, the package arrived in very good condition. Very well taped. Thank you
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Response from Packeos
Hello,
Orders paid by bank transfer like yours always take an additional delay to be prepared because we have to wait to receive the transfer before unlocking your order.
Then in the case of delivery through Mazet transport, we announce an average delay of 8 days. This delay has been respected by the carrier in this case.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2018
I’m still waiting for your shipment.
It has been more than 10 days.
I sent you one message but no answer. I chatted with you one time. And you have not answered yet.
I want to give no star to you at all.
It’s really bad and sorry.
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Response from Packeos
Hello,
Our transporter sent your order to France instead of sending it to Germany, that's why the delay is longer than usual. The transporter will deliver your goods before the end of this week.
We are sorry for the inconvenience.
Best regards,
Ludovic from Packeos
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Very serious site, order received quickly nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
Debited but not delivered pasta pots, without being informed of this shortcoming or the delivery time, it's quite confusing
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Response from Packeos
Hello Mr. Jamet,
The undelivered products are indicated on the delivery note that we provide by email. We are working on a solution to directly inform the customer by email when we cannot send a product.
We will refund you for the products we could not deliver to you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/04/2018
The site is good, but the delivery time is too long
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Response from Packeos
Hello,
If you place an order in the morning, we commit to dispatch your order in the afternoon. The average delivery times for orders over 18kg are 5 to 8 days.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
Perfect fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Difficult to cancel a previous cart. We had to reduce the quantities of an old order to make another one.
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Response from Packeos
Hello Mr. Grison,
To delete your cart, you can click on the small gray crosses next to each product line.
You can also create a new order from an old one.
Best regards,
Sébastien from Packeos.
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2018
I waited 3 weeks to receive my order after sending several emails and calling a premium rate number, and with each complaint, I was promised that I would receive my package within 48 hours!!! I do not recommend this site.
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Response from Packeos
Hello,
In response to the first email, we contacted the carrier to deliver to the indicated address. However, the information was not transmitted between my contact and the agency located in your department. Your package was returned to us despite our instructions. As a result, we had to resend the products to you, causing a delay in your delivery.
We apologize for the inconvenience caused. We do our best to satisfy all our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2018
It would be nice to make invoices available in PDF format
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Response from Packeos
Hello Mr. Kieffer,
We automatically send you invoices by email when we prepare your orders. They are in PDF format.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
No cardboard to pack my boxes, but a pallet with film, it doesn't look very clean to deliver a product intended for foodstuffs
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Response from Packeos
Hello Mr. Antheaume,
We deliver our film-wrapped pallets protected by large cardboard sheets.
We will ensure that your next order reaches you in the best possible conditions.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2018
More than 2 weeks to receive the delivery knowing that we pay almost €13 for shipping, I find that exasperating
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Response from Packeos
Hello,
The carrier had a problem with the relay point during your relay. Please note that normally, delivery times to relay points are 24 to 48 hours.
We will do our best to ensure that your next order reaches you in a timely manner.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2018
Order compliant,.
but more than 8 days to receive the order
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Response from Packeos
Hello Mr. Beauvieux,
You placed an order on our site on 11/02 afternoon, which means your order left our warehouse on 12/02, however the carrier delivered it to you on 16/02 after two attempts on the previous days. The delay was therefore 5 days between the moment you placed your order on our site and the delivery of your package, which is reasonable.
Please know that we do our best to reduce delivery times.
Best regards,
Sébastien from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
well arrived at the pickup point, but no name on the package, so long wait
moreover, shipping costs are very exaggerated
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Response from Packeos
Hello Mr. Fragnon,
We stick white labels on our packages destined for relay points with the client's name at the bottom right, the parcel number, as well as the order number.
Regarding transport costs, we have chosen to offer you the lowest prices right away. These are the rates from our carriers.
Best regards,
Vincent from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2018
Very good site, too bad the shipping costs are too high, very very excessive.
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Response from Packeos
Hello,
Transport costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices right away.
Looking forward to serving you,
Vincent from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2018
Great price but very expensive shipping
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Response from Packeos
Hello Ms. Duvault,
Our low prices do not allow us to reduce shipping costs. These are calculated based on the weights shipped. These are the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2018
Upon receiving my order, one product was missing. Customer service did their best to convince me that there was a stock shortage. It's a shame that just before receiving the order, the same service wrote to me that there were still 43 units in stock. Today the product is still available on the site. In short, I feel like they don't want to incur the additional shipping costs since the product price is 3 euros and shipping is 12 euros. I find it dishonest on their part since I paid for shipping and notified them before receiving the package that I was particularly interested in this product. And then already sending a package without notifying a customer that a product is missing inside is not very serious. If I hadn't claimed my product, they would have kept the money. In short, a negative experience with customer service. Otherwise, the quality-price ratio remains interesting. However, after this experience, I am not sure I will order again
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Response from Packeos
Hello Ms. Gasparian,
We are working on a solution to automatically inform our customers if their order is incomplete. For your information, missing products are listed on the delivery note that we automatically send you by email when preparing your order.
Regarding the transparent tab supports, we are unfortunately out of stock on this product, but due to a computer issue, the stock is not up to date on this product. We will remove it from the site while we find the cause of this bug.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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