Customer reviews of Packeos

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 184 published reviews
5 2 362 74% 4 492 15% 3 201 6% 2 62 2% 1 67 2%

Summary of reviews

Packeos consistently delivers on fast and reliable service, with numerous notes of ultra-fast processing and shipping, quick delivery times, and orders arriving in good condition and as described. Customers praise the range of products and competitive prices, highlighting attractive value and availability of items, along with a friendly, helpful staff and smooth ordering experience. The store earns praise for efficient handling, dependable delivery, and well-packaged, solid products that meet expectations. Overall, customers repeatedly mention prompt fulfillment, clear product descriptions, and strong value as key strengths.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2017
I have been ordering from this site for a while and I find that for some time it has lacked seriousness. Many products unavailable! Long delivery. Or you place an order and by the time they restock, you wait a good month without anyone notifying you. If this continues, I will shop elsewhere... it's a shame
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Response from Packeos
Hello Mr. Labeaune,
We will address the stock shortages on our site.
We have also strengthened our after-sales service to offer you better service quality.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2017
Very good except this time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
Good site, easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2017
No phone to contact you, it can sometimes be complicated to do everything by email.
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Response from Packeos
Hello,
We now have a phone line.
You can contact us at the following number: 0 892 350 005 (0.40€/min + call price).
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2017
Delay putting my company in difficulty and no commercial gesture
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Response from Packeos
Hello Mrs. Benhaim,
We do our utmost to satisfy all our customers.
We will ensure that your next order goes better.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2017
The prices are worth it but the after-sales service leaves something to be desired: impossible to ask a question directly, there is never anyone... interesting products are removed from their ranges without us knowing why. I asked questions but got no response... meh!
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Response from Packeos
Hello Mr. Fraisse,
You can contact us via our live chat or by phone at 0 892 350 005 (0.40€/min + call price) from Monday to Friday from 8am to 12pm and from 2pm to 5pm.
We have recently strengthened our after-sales service to improve our services.
Some products from our site have been removed temporarily while we receive them from our various suppliers.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
Good deal
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
Too much time to be delivered, then delivery in two parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
Prices are very attractive, shipping costs are exaggerated, too much for a small order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2017
I received half of my order
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Response from Packeos
Hello Mrs. Vuigner,
Following a stock shortage on the OR cardboard discs, we have processed the refund for this missing product.
We do our utmost to reduce stock shortages on our site.
See you soon on www.packeos.com
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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