Customer reviews of Packeos

Hello, With the current situation, our suppliers are having a lot of trouble producing the items we usually offer on the site. Prices fluctuate and availability varies, which is why we have to adapt very regularly. I apologize for the inconvenience caused. In order to simplify your experience on Packeos, we will have a new website in a few weeks that will add new features such as restock alerts on out-of-stock products. These will remain visible on the site so you can always know what we can normally offer. A new GLS carrier will appear at the same time as the new version of the site. This one specializes in what is called mono and multi-parcel, in other words, everything that is not a pallet. If you wish, I invite you to select this carrier instead of Kuehne-Nagel, which specializes in pallet shipping. We have been testing with GLS for a few weeks and we have generally received good feedback. This could be a solution for you. We remain at your disposal if you have other needs. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, The carrier could not deliver to the relay point for an unknown reason, they did not inform us and returned the merchandise only a month later. Once you got back to us, we were able to resend it. In a few weeks, we will change carriers along with our website. This will further improve the delivery service. I apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello,
We are doing our best to always offer our products on the website. Unfortunately, our suppliers are facing shortages of raw materials, it is difficult for them to keep up, which is why our purchasing department is trying to find solutions to offer other products.
This year, for example, we have been able to offer 600 new items on our site to compensate for certain shortages.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"

Hello, We will be changing our website in a few weeks, which will be more user-friendly and we plan to add many product photos! It will be easier for you to see, for example, how the products can open, which will give you a better idea of what we can offer on Packeos. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, On our website, we have chosen to offer the lowest possible prices for our products, with very low margins, which is why we cannot reduce shipping costs. The rates you see are directly those of the carriers. Unlike our competitors, we do not hide these costs in the price of our items. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We have chosen to always offer the lowest possible prices for our products on our site, our margins are very low, which is why we cannot offer additional discounts. We are currently thinking of finding alternative solutions to reward our loyal customers, and we will keep you informed! Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"