Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Not satisfied with the preparation of the package, the rounds are practically all open and are moving around in the package.
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Response from Packeos
Hello Mr. FERRU,
We are sincerely sorry to learn that the preparation of your package did not meet your expectations. Your feedback is important to us and we would like to discuss it with you in order to find a solution to this situation.
We invite you to contact us privately so that we can assist you better.
Best regards,
The Packeos team
D
DAVID J.
Rating: 1 out of 5
following a purchase from 22/07/2026
A package is missing from the parcel
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Response from Packeos
Hello David,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that a package is missing from your order.
Your request is being processed and will be shipped to you very quickly.
Best regards,
The Packeos team
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Alain D.
Rating: 4 out of 5
following a purchase from 07/07/2026
Very good product. Delivery longer than expected. The chocolates had to wait in the heat.
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Response from Packeos
Hello Alain,
We sincerely thank you for your feedback and are delighted that you liked our product. We take your comments regarding the delivery into account and hope to welcome you again soon.
Best regards,
The Packeos team
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Mona M.
Rating: 4 out of 5
following a purchase from 16/06/2026
I have been ordering from Packeos for several years. Overall, everything goes well. However, I sometimes encounter a few problems, particularly regarding the manufacturing of certain products: cake supports that warp, cake boxes that sometimes lack sturdiness, as well as delivery times that are becoming longer and longer, even though the products are stored in a warehouse located close to the delivery location. I hope these points can be improved in order to continue working under good conditions.
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Response from Packeos
Hello Mona,
We sincerely thank you for your loyalty and for your constructive feedback. We take your comments into account to improve our products and services. If you encounter any issues with the delivered products, please contact us by email at [email protected], and we will look together to resolve what is happening.
Looking forward to assisting you with your next order,
Best regards,
The Packeos team.
V
Véronique D.
Rating: 4 out of 5
following a purchase from 03/06/2026
Very good products, very professional shipping
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Response from Packeos
Hello Véronique,
We sincerely thank you for your positive feedback and your compliments regarding our products and the shipping. It really makes us happy to know that you are satisfied with your experience with Packeos.
Warm regards,
The Packeos team
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Anne M.
Rating: 4 out of 5
following a purchase from 28/05/2026
The packaging is very good. However, there was a communication problem with the carrier who had no contact details to reach me.
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Response from Packeos
Hello Anne,
Thank you for your positive feedback on our packaging.
We are, however, sorry for the inconvenience encountered with the carrier. The contact details provided during the order are automatically transmitted to the carrier, which is why we regret even more that they were unable to contact you under good conditions.
We take your comment into account and will escalate it to improve this point.
Best regards,
The Packeos team
S
Sandrine L.
Rating: 4 out of 5
following a purchase from 10/05/2026
Very satisfied with the order. Superb delivery. With a professional and smiling delivery person.
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Response from Packeos
Hello Sandrine,
Thank you very much for your positive feedback.
We are delighted to hear that you are very satisfied with your order and the delivery.
We will make sure to pass on your message regarding the professionalism and friendliness of the delivery person.
Best regards,
The Packeos team
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Camille L.
Rating: 1 out of 5
following a purchase from 23/04/2026
The package was damaged upon delivery, opened and items are missing ...
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Response from Packeos
Hello,
I am sorry that your box of tubes arrived damaged with missing products.
If you took a photo of the package upon receipt, could you please send it to me at the following email address: [email protected]
In general, if you have any problems with an order, contact us!
I remain at your disposal to answer your questions.
The Packeos team
S
sebastien P.
Rating: 2 out of 5
following a purchase from 09/04/2026
Shipping costs too expensive!
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Response from Packeos
Hello Sébastien,
Thank you for taking the time to share your opinion.
We understand that shipping costs are an important point in your purchasing experience.
We choose to offer our products at the fairest possible price. Shipping costs are therefore charged separately and remain visible at the time of the order. They are calculated based on the weight of the order as well as the delivery location.
Best regards,
The Packeos team
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Yann B.
Rating: 2 out of 5
following a purchase from 08/04/2026
Order delivered in two parts, no communication
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Response from Packeos
Hello Yann,
Thank you for your feedback. We are sorry to hear that your order was not delivered as planned.
Sometimes packages can be separated during handling by the carrier.
Your comment on communication is very important to us and we are constantly working to improve it. Please feel free to contact us with any questions, we will be happy to help.
Best regards,
The Packeos team.
B
Bernard C.
Rating: 4 out of 5
following a purchase from 17/03/2026
good
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Response from Packeos
Hello, Thank you for your feedback. We are delighted to know that your experience with Packeos has satisfied you. We look forward to seeing you again soon on our site. The Packeos team
I
Isabelle V.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good material for the price
Delivery time a bit slow due to a carrier error
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Response from Packeos
Hello, Thank you very much for your feedback! We are glad that you find our material of good quality at the right price. We apologize for the longer than expected delivery time, and we take note of your comment regarding the carrier. Please do not hesitate to contact us for any questions or assistance. Best regards. The Packeos team
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Patrick B.
Rating: 1 out of 5
following a purchase from 04/03/2026
I still haven't received my order after three canceled deliveries.??
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Response from Packeos
Hello, We are sincerely sorry to learn that you have not received your order despite several delivery attempts. According to the carrier's tracking, a new delivery is scheduled for today (16/03). We will monitor this closely to ensure its proper receipt. If the delivery does not succeed, we will immediately proceed with a new shipment. In any case, we will also proceed with the refund of the shipping costs related to this order. If needed, you can of course contact us directly at the following address: [email protected] Best regards, The Packeos team
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Delphine B.
Rating: 2 out of 5
following a purchase from 23/02/2026
Small problem with the 125g boxes, the glue does not hold! I have to tape them! Otherwise perfect
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with the glue on our boxes. Could you please send us an email with photos of the problem to the following address: [email protected]. We will look into compensating you. Please feel free to contact us if you have any other comments or needs. Best regards. The Packeos team
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Jean-Baptiste L.
Rating: 1 out of 5
following a purchase from 09/02/2026
The glue used to seal the box does not hold, I cannot close the boxes properly
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Response from Packeos
Hello, We thank you for sharing your experience and we are sorry to learn that the glue on our boxes does not meet your expectations. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team
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Amaury L.
Rating: 2 out of 5
following a purchase from 10/02/2026
fingerprints on the bags with cardboard bottom almost every order
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Response from Packeos
Hello, We thank you for your feedback and are sorry to learn of your dissatisfaction regarding the marks on the bags. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team
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Marie Charlotte M.
Rating: 4 out of 5
following a purchase from 28/01/2026
Clear
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Response from Packeos
Hello, Thank you very much for your positive feedback! We are pleased that you found your experience with us clear and satisfactory. Please do not hesitate to contact us if you have any other questions or comments, we will be happy to assist you. Best regards. The packeos team
S
sandra S.
Rating: 1 out of 5
following a purchase from 04/01/2026
Delivery costs are way too high.
Very poor quality pancake bags.
It's theft!
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Response from Packeos
Hello, We are sorry to hear that you encountered problems with the quality of our pancake bags. Your feedback is valuable and helps us improve. Please feel free to contact us directly to discuss your experience. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates from our carriers. Thank you for your understanding. The packeos team
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Pauline D.
Rating: 2 out of 5
following a purchase from 29/12/2025
The delivery was very late and I did not receive any compensation for this issue
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Response from Packeos
Hello, We are sorry that your delivery was late and that it caused you inconvenience. We will refund the shipping costs related to your order to apologize for this. Best regards. The packeos team
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Marc P.
Rating: 2 out of 5
following a purchase from 27/12/2025
extremely slow delivery. Does not respect the announced deadlines!!!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery delays that did not meet your expectations. Your feedback is valuable and helps us improve. Please feel free to contact us directly for any additional assistance with your next order. Best regards. The packeos team
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Shenxha Z.
Rating: 4 out of 5
following a purchase from 26/12/2025
I am satisfied with my order, I went to pick up my order on site, everything went very well, quick to offer excellent cakes, I recommend
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Response from Packeos
Hello and thank you very much for your warm review! We are delighted to hear that you were satisfied with your order and that you were able to pick up your products quickly. Your recommendation touches us and we hope to see you again soon. Best regards, The packeos team
J
Jean-Luc B.
Rating: 4 out of 5
following a purchase from 14/12/2025
Products, delivery, everything was perfect
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Response from Packeos
Hello, Thank you sincerely for your positive feedback! We are delighted to hear that you appreciated our products and our delivery service. Your satisfaction is our priority, and we hope to see you again soon on packeos.com. Best regards. The packeos team
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Pierrick L.
Rating: 4 out of 5
following a purchase from 23/12/2025
Delivery service to be reviewed, 2 delays, impossible to set a date, passage in my absence!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with our delivery service. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us if you would like to discuss your experience further. Best regards. The packeos team
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Christophe M.
Rating: 4 out of 5
following a purchase from 14/12/2025
Order received 10 days later instead of about 3 days, package received damaged, always had problems with GLS.
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Response from Packeos
Hello, We thank you for your feedback and are sorry to hear that your experience did not meet your expectations. We understand how frustrating this can be, especially with delivery issues. Please let us know if you have any damaged or unusable products. Best regards, The packeos team
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cédric T.
Rating: 4 out of 5
following a purchase from 03/12/2025
The products are very good, the delivery time respected, however all packages were left on the sidewalk and we were not informed of the delivery made.. No shelter and on public road lamentable...
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Response from Packeos
Hello, Thank you very much for your positive feedback on our products and the respect of delivery times. We are sorry to learn that you had a disappointing experience regarding the delivery of your packages. We take your comments very seriously and will forward them to the carrier so that they can improve their services in your area. Best regards. The packeos team
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Thierry L.
Rating: 2 out of 5
following a purchase from 29/11/2025
not enough details on the products
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that you find our product descriptions insufficient. Please feel free to contact us through the various means on the site (chat, customer service, email, phone) for additional information about the products. Best regards. The packeos team
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CEDRIC T.
Rating: 2 out of 5
following a purchase from 01/12/2025
I had already ordered the first time everything went very well, everything was very fast but the second time, a few days ago, the package took an enormous amount of time to arrive, package handed over to GLS, no way to know where the package is or when it will be delivered, and as a result, we had to travel 80 km to find the product concerned in the order, so personally we will not order from them again
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Response from Packeos
Hello, We are sorry to learn that your last experience did not meet your expectations. During your previous orders, you had ordered during a normal influx period. At the end of the year, the influx of orders is such that we experience delays in deliveries. A message is present on the site to this effect just before the payment step to inform all customers. Best regards. The packeos team
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Silvia E.
Rating: 4 out of 5
following a purchase from 20/11/2025
Order arrived well and carefully.
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Response from Packeos
Hello, Thank you very much for your positive feedback! We are delighted to learn that your order arrived in good condition and carefully. If you have any other questions or needs, please do not hesitate to contact us. Best regards. The packeos team
R
Roland O.
Rating: 1 out of 5
following a purchase from 24/11/2025
Hello, I am shocked to receive such a small package in a huge box stuffed with cardboard straps. The product did not need such protection. A simple bubble wrap envelope would have sufficed. The shipping costs then amount to €6 with Colissimo instead of €12.50, which is more expensive than the product. Your carbon footprint is disastrous.
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We understand your frustration regarding the packaging of your package and share your concerns about the environmental impact. However, we do not work with Colissimo or La Poste, which would allow for envelope shipments, but with GLS, which only handles cardboard shipments. Best regards. The packeos team
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NATHALIE D.
Rating: 4 out of 5
following a purchase from 16/11/2025
almost very good!
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Best regards. The packeos team
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VIRGINIE C.
Rating: 2 out of 5
following a purchase from 08/11/2025
Everything went very well
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Response from Packeos
Hello, We warmly thank you for your positive feedback! We are delighted to learn that your experience with us met your expectations. Please feel free to reach out to us if you need anything. Best regards. The packeos team
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Gicquiaud N.
Rating: 2 out of 5
following a purchase from 28/10/2025
Damaged palette and bulk items in a large half-empty box........... without any protection (Ordered jars, received broken). Packaging to be reviewed
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that your order did not meet your expectations and that the items arrived damaged. Your feedback is valuable and will help us improve our packaging. We have replied to your email asking you to indicate the number of unusable products so that we can compensate you as fairly as possible. Best regards. The Packeos team
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Chauveau T.
Rating: 4 out of 5
following a purchase from 26/10/2025
Always the same problem with the shipping packaging, too thin boxes, torn or damaged
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Response from Packeos
Hello, Thank you for your feedback. We understand your concern regarding the quality of the shipping packaging. However, it is designed to protect the products inside; if it is torn/damaged but the products are usable, it has fully served its purpose. Please feel free to reach out to us if needed, and we encourage you to continue sharing your experiences on packeos.com. Best regards. The Packeos team
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Laurence F.
Rating: 2 out of 5
following a purchase from 21/10/2025
Order of 7 packages. I first received 6 packages and then my package was rescheduled for delivery for 5 days. I was therefore stuck at home. Every evening the package was rescheduled for delivery the next day. Moreover, to justify the non-delivery, it was noted that I was absent while I was present.
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Response from Packeos
Hello, Thank you for your feedback and we are truly sorry to learn about the inconveniences encountered during the delivery of your order. Please know that we understand your frustration and that we will forward your comments to the carrier. The next time you have a delivery issue, please contact us as soon as possible via the contacts available on the site so that we can help you resolve the situation. We are here for that. Best regards. The Packeos team
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Martine W.
Rating: 1 out of 5
following a purchase from 27/10/2025
I still have not received my order. According to GLS, the package is too large to be dropped off in a locker. So for now, I am chasing my package. This is not serious for an order that includes three items.
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Response from Packeos
Hello, We are sincerely sorry to learn that you are experiencing difficulties with the delivery of your order. Your experience does not meet our standards and we understand your frustration. Please do not hesitate to contact our customer service at the email address [email protected] or directly by phone at 03 89 23 43 18 so that we can help you resolve this issue as quickly as possible. Best regards. The Packeos team
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Lucien S.
Rating: 1 out of 5
following a purchase from 20/10/2025
I have not received my package
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Response from Packeos
Hello, We are truly sorry to learn that you have not received your package. We contacted you by email yesterday afternoon to fill out the document to initiate the procedure with the carrier. As soon as we receive it, we will do what is necessary for you to receive your order. Thank you for your understanding. The packeos.com team
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Amelie V.
Rating: 4 out of 5
following a purchase from 06/10/2025
Pleasant navigation. Well-done product information.
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Response from Packeos
Hello and thank you very much for your positive feedback! We are delighted to learn that you found our navigation pleasant and our product information useful. Please feel free to reach out to us if you have any other questions or suggestions. Best regards. The packeos.com team
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LOIC B.
Rating: 4 out of 5
following a purchase from 10/10/2025
Very good! Attractive prices! I take away one star for shipping costs... it's a shame that no matter the amount of the order there are shipping costs..
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Response from Packeos
Hello, Thank you very much for your review and your rating on our site! We are delighted that you found our prices attractive. We understand that shipping costs can be surprising on our site. We have chosen to sell our products directly at the lowest price, so we do not apply discounts on bulk purchases or free shipping. Shipping costs are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information about this process, please feel free to contact us at the email address: [email protected]. Best regards. The packeos.com team
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CHRISTOPHE P.
Rating: 4 out of 5
following a purchase from 12/08/2025
Quite a wide choice and good quality/price ratio on all products, fast shipping but lack of care in packaging (products arrived damaged twice)
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Response from Packeos
Hello, Thank you very much for your feedback and comments. We are delighted to learn that you appreciate our choice of products and our shipping speed. We take note of your remark regarding the packaging and hope to improve its quality to better protect your orders. Best regards. The packeos.com team
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Jerome M.
Rating: 4 out of 5
following a purchase from 24/07/2025
Nothing to report..
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Response from Packeos
Hello, Thank you for your feedback. We are delighted that you had a positive experience with us. Your satisfaction is ours. Best regards. The packeos.com team
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