Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Very good service, it's a shame that delivery is limited
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2018
Problem with the film roll.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
SERIOUS
CHOICE AND CORRECT PRICES
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
Debited but not delivered pasta pots, without being informed of this shortcoming or the delivery time, it's quite confusing
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Response from Packeos
Hello Mr. Jamet,
The undelivered products are indicated on the delivery note that we provide by email. We are working on a solution to directly inform the customer by email when we cannot send a product.
We will refund you for the products we could not deliver to you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/04/2018
The site is good, but the delivery time is too long
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Response from Packeos
Hello,
If you place an order in the morning, we commit to dispatch your order in the afternoon. The average delivery times for orders over 18kg are 5 to 8 days.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
Good site with an interesting range of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
It's a very good site, I find very good products as an individual and pastry chef
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
A lot of choices, correct prices, shipping costs a bit high for small orders.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products.
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Best regards,
Vincent from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
If the shipping costs had been reasonable, I would have given you 5 stars. But unfortunately, way too high..
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce shipping costs. These are those of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Great, there is a lot of choice
I love
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
pretty patterns not yet exploited A LITTLE HICCUP however the downloads arrive in SPAM
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Response from Packeos
Hello Mr. Colette,
You can add our email address to your contacts. You will then receive our emails directly in your inbox.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Hello, I have received my order. But I never received the second part of the order placed at the end of 2016 nor any refund, no one from your side has taken care of it.
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Response from Packeos
Hello,
We sent you an email on January 4 offering a refund for the products that could not be delivered. I invite you to contact me via my email address: [email protected]
We can proceed with the refund for the boxes and the OR cardboard discs you ordered.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2018
I waited 3 weeks to receive my order after sending several emails and calling a premium rate number, and with each complaint, I was promised that I would receive my package within 48 hours!!! I do not recommend this site.
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Response from Packeos
Hello,
In response to the first email, we contacted the carrier to deliver to the indicated address. However, the information was not transmitted between my contact and the agency located in your department. Your package was returned to us despite our instructions. As a result, we had to resend the products to you, causing a delay in your delivery.
We apologize for the inconvenience caused. We do our best to satisfy all our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2018
Very happy with the products, and express delivery but the delivery cost is a bit high.
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Response from Packeos
Hello Mrs. Fournier,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are the rates from our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2018
More than 2 weeks to receive the delivery knowing that we pay almost €13 for shipping, I find that exasperating
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Response from Packeos
Hello,
The carrier had a problem with the relay point during your relay. Please note that normally, delivery times to relay points are 24 to 48 hours.
We will do our best to ensure that your next order reaches you in a timely manner.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2018
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
There could be more choices, never any new products
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Response from Packeos
Hello Mrs. Hebert,
I invite you to follow our news on our Facebook page to know our new products: https://www.facebook.com/packeos.emballages.alimentaires/
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Quick handling and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
Just regarding the shipment, not received before the weekend, need the boxes
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2018
Order compliant,.
but more than 8 days to receive the order
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Response from Packeos
Hello Mr. Beauvieux,
You placed an order on our site on 11/02 afternoon, which means your order left our warehouse on 12/02, however the carrier delivered it to you on 16/02 after two attempts on the previous days. The delay was therefore 5 days between the moment you placed your order on our site and the delivery of your package, which is reasonable.
Please know that we do our best to reduce delivery times.
Best regards,
Sébastien from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
well arrived at the pickup point, but no name on the package, so long wait
moreover, shipping costs are very exaggerated
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Response from Packeos
Hello Mr. Fragnon,
We stick white labels on our packages destined for relay points with the client's name at the bottom right, the parcel number, as well as the order number.
Regarding transport costs, we have chosen to offer you the lowest prices right away. These are the rates from our carriers.
Best regards,
Vincent from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2018
Very good site, too bad the shipping costs are too high, very very excessive.
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Response from Packeos
Hello,
Transport costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices right away.
Looking forward to serving you,
Vincent from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2018
delivery too slow !!!!! compared to the delivery cost. to be reviewed !!!! best regards jmCAMUS CHOCOLATIER PATISSIER in BEAULIEU SUR LOIRE
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Response from Packeos
Hello Mr. Camus,
We apologize for the longer than expected delay. Please know that we will be changing carriers in a few weeks to offer you the best possible delivery service.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2018
The products meet our request
The site makes it easy to search for needs. It is efficient and quick to place orders. Mr. Ansel is available and also efficient for any additional information.
Can we take into account the comments regarding delivery? (the carrier must call 10 minutes before arrival at +31 6 11 77 32 64 to give access to the storage location)
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Response from Packeos
Hello Mr. Andrieu,
Thank you for your trust! You can send your comments at the time of validating your order. These are directly forwarded to our carrier.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Super fast but shipping costs are particular, a bit expensive for a small package
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Response from Packeos
Hello Ms. Bailleul,
Our low prices do not allow us to reduce shipping costs. These are calculated based on the weights shipped. These are the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
I was missing an item because the packaging left something to be desired. The missing item was quickly resent to me and I thank you.
Best regards
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Response from Packeos
Hello Mrs. Sirieix,
We place great importance on the quality of the boxes we use for packaging. However, it happens that the carrier damages a package. We will notify them so that they take more precautions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2018
Satisfactory quality/price ratio but not on all products.
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Response from Packeos
Hello Mr. Bourdin,
Can you tell me which products did not suit you?
Best regards,
Ludovic from Packeos customer service
"Quality Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2018
easy to understand various choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Well-made and easy site. Too bad that orders for individuals are limited to 18kg!
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Response from Packeos
Hello,
The weight limit set on our site is made so that you can be delivered to a relay point. Indeed, they refuse overly bulky packages.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
With Paypal payment, the shipping was really fast, good job!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2018
Perfect, too bad the shipping cost is high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Attractive prices
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2017
Disappointed with the delivery and the site asks questions but we get no response. Package received 1 week later
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Response from Packeos
Hello Mrs. Konte,
I was waiting for feedback from the carrier during the first delivery attempt to know the reason for this failure. However, it seems that the carrier has since contacted you to schedule an appointment.
Please know that we will do our utmost to ensure that your next order reaches you as soon as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Quality products. Express preparation of orders.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2017
Package never arrived.
No way to communicate with the delivery service.
Moreover, refunded quickly.
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Response from Packeos
Hello Mr. Peyet,
Indeed, we noticed a delivery problem at your pickup point. We are sorry. We had processed your refund when your package was returned to us at the beginning of December.
We remain at your disposal for any further information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
Correct
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