Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Hello, during the last delivery 50% of the grouping bags are not sealed at the ends. Same for the sliced bread bags
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Response from Packeos
Hello, I am sorry that you had defective products. I am contacting you to resolve this issue. Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2022
Does not meet the delivery deadlines set before Christmas, it is true that boxes for logs after Christmas are very useful, in short, very disappointed
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Response from Packeos
Hello, We are facing a major surplus of activities, and our preparation times are longer than usual. When you placed your order on 15/12, it was indicated several times during the carrier selection that we could no longer guarantee delivery before Christmas. Your order will indeed not be shipped before Christmas. Looking forward to serving you, Dan from the Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
You shouldn't be in a hurry, it's been a week since I ordered an item and the order is still being prepared.
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Response from Packeos
Hello, I apologize for the unusual delay in preparing the order. We are facing a major surge in activities, and our delivery times are longer than usual. That is why we indicated on our site that orders take longer to be shipped. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
During an order, I had a small problem with some items, the customer service was very responsive and resolved the issue quickly, deliveries are fast, and the products are a good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
Simple and effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
Delivery a bit late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Good products at good prices but a big negative point on the shipping costs which are too high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
The new Packeos site is easy to navigate but I often hesitate to order from them. Because there are often out of stock and the delivery time is long (7 to 10 days).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
Very clear site. We are now waiting to see the goods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Very large choice for cake box sizes and very accessible prices!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
Product matching the description. Small negative point for the delivery... we are offered a slightly higher price to be notified by SMS of the delivery. I never received this message. Fortunately, I was at home, so I was able to receive the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
As a professional, finding pastry boxes is a headache. Lots of choices and delivery is okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2022
Very happy with the products, fast delivery.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Order as expected, fast and serious delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2022
The carrier showed up in front of my building without ringing the doorbell knowing that my husband was waiting for him. He claimed to have rung but did not do so.
I find that unacceptable knowing that I pay for the transport.
Please escalate this incident to GLS.
I am waiting for my package hoping it is not damaged.
Best regards
Mrs. MAKHOUF
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Response from Packeos
Hello. I really regret that the delivery went wrong. I completely agree with you, ringing the bell is the least one can do to ensure someone's presence to receive the packages. We are contacting the carrier to relay this information, and I will get back to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Products are often missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
It's okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Very good value for money and fast delivery which is very appreciated, meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
It's really a shame that the shipping costs are expensive because I would order more
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Response from Packeos
Hello, We have chosen to offer the lowest possible prices for our products. Therefore, we unfortunately cannot reduce the shipping costs on the site. The fees you see are directly the rates from our carriers. This is the actual delivery cost. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
You can find everything! Small downside: the shipping costs are too high. This increases the order amount by a third.
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Response from Packeos
Hello, As you can see, the prices of our products are already very low. That is why we cannot reduce the shipping costs on the website. These costs you pay are directly the rates of our carriers. We are transparent unlike what is mostly done on the internet, we do not hide the shipping costs in the margins of our products. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Always an excellent product and happy with the service, however the shipping costs are EXCESSIVELY expensive and it's getting worse... it's complicated for everyone...
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Response from Packeos
Hello, At Packeos, we have chosen to offer the lowest possible prices for our products, which is why shipping costs may seem high. These are the actual delivery rates charged to us by various carriers. Unlike what is commonly done on the internet, we do not hide these costs in the margins of our items. Furthermore, the diesel tax that carriers must pay has skyrocketed in recent months. We have been forced to apply it; otherwise, we would lose money on our shipments. We look forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
The website is very clear, the prices are really interesting, we have been ordering for our pastry shop for over 10 years. The team is very attentive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Delivery service to review, very rushed delivery people
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Response from Packeos
Hello, Thank you for your feedback, we have passed the information to our carrier so that they can improve their delivery service. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
LACK OF CAKE BOXES 28X28 THE COLORED ONES I HAD TO ORDER THE WHITE BOXES - THANK YOU
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Response from Packeos
Hello, Our supplier is lacking raw materials to produce its items. We wanted to prioritize the white boxes to ensure we have pastry boxes for our customers. Please know that we are doing our best to always offer as many items as possible on our site at discount prices! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Overall very good, a few crushed boxes (tray boxes) I find the shipping costs a bit expensive
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Response from Packeos
Hello, If you have damaged products upon delivery, I invite you to contact us by phone, email, or live chat. We are here to find a solution! Regarding shipping costs, we have chosen to apply the rates of our carriers directly because, as you can see, the prices of our products are already very low. We cannot offer or reduce these costs, otherwise we would lose money on our shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
Fast shipping and good advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Very good products, the quality of the bag has decreased a bit during the last order. The thickness has decreased and they are less durable. To be corrected.
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Response from Packeos
Hello, Thank you for your feedback, we have already reported the information to our supplier, it is possible that it is a batch of bags different from the usual orders. Please know that we are doing our best to offer the best possible products at the fairest prices. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Order received quickly and in good condition. Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2022
delivery OK, reasonable price and good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2022
I would prefer delivery through the post.
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Response from Packeos
Hello, We have chosen to work with GLS for cardboard deliveries. They specialize in shipping packages from one to several dozen kilos. We have improved our delivery service since we stopped with DPD. We do our best to always offer the best possible service at the fairest price. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Received on time, impeccable products, however very high shipping costs.
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Response from Packeos
Hello, As you can see, we offer our products at the lowest possible prices, with very low margins, that is why the shipping costs you see on our site are directly those of our carriers. We are transparent about this unlike what can be done on the internet: we do not hide shipping costs in the margins of our products. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2022
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2022
Pleasant site, fast delivery, product not tested yet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2022
Many products have been out of stock for several months. Updating the stock would be a big plus to avoid unpleasant surprises at delivery.
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Response from Packeos
Hello, Stock shortages have been present for several months and are likely to last a long time given the current situation, the lack of raw materials, and the explosion in demand for paper, cardboard, and plastic worldwide. The suppliers themselves are unable to process all orders due to this lack of raw materials. We are doing our best to always offer the same products on our site throughout the year, but we are subject to the same constraints as everyone else at the moment. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Good quality product shipped quickly. No discount on bulk orders or free shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
Easy order, fast delivery but expensive (standard delivery). I ordered large boxes for nuggets, product OK, not the best quality but sufficient. Easy to assemble.
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