Customer reviews of Packeos

If I could, I would give you no stars, because before placing my order I contacted you via chat to ask if the square pastry boxes were falling face down. You answered yes, except that upon receiving my order I find that this is not the case. So for future customers, beware of what the so-called "advisors" tell you.

It is unacceptable for a packaging company to send a product with dimensions (6.5x20x7) in a box of (24.5x24.5x31.5)! That's a volume about 22 times larger than necessary!!! But that's not the worst! Weight of the ordered product: 192 grams. Weight of the received box: 1065 grams, including 816 grams of hyper dense filler!!! And who paid the shipping cost for such a heavy package?? €7.79 for shipping against €5.96 for the cost of the product. The war in Ukraine is a convenient excuse, and we are willing to be taken advantage of within reason, but this is pure and simple fraud! If the product had been packaged in a smaller box (a company that makes packaging must have that in stock...) and with little or no filler (plastic pouches are not a fragile product!) the shipping costs would not be so high!
We don't even talk about the waste of materials and even less about ecology!!!!
I have nothing to say about the product itself, it meets my expectations and is of good quality. However, I will go elsewhere next time because the shipping conditions are deplorable.
Too bad for this company that loses a customer it had just won. I package nearly 4000 soaps a year and could have greatly consumed from them. Everyone has their choices, mine will now be elsewhere!

Very very bad packaging. Item bent. Given the price I paid.... Delivery overpriced...
Strongly discouraged

Hello, during the last delivery 50% of the grouping bags are not sealed at the ends. Same for the sliced bread bags

Does not meet the delivery deadlines set before Christmas, it is true that boxes for logs after Christmas are very useful, in short, very disappointed

You shouldn't be in a hurry, it's been a week since I ordered an item and the order is still being prepared.

The carrier showed up in front of my building without ringing the doorbell knowing that my husband was waiting for him. He claimed to have rung but did not do so.
I find that unacceptable knowing that I pay for the transport.
Please escalate this incident to GLS.
I am waiting for my package hoping it is not damaged.
Best regards
Mrs. MAKHOUF

Many products have been out of stock for several months. Updating the stock would be a big plus to avoid unpleasant surprises at delivery.

1) the delivery person did not ring the bell and stuffed the box into the mailbox, it got damaged.
2) the lids do not fit the jars
I will not order from this site again

The package was very damaged!!!!

Honestly, everything should be put on a pallet if not top or put boxes to separate the boxes with the bags, delivery service 0 because to put a pallet in front of the shop in the middle of service

The site is becoming more and more complicated to find the desired references, either they have disappeared or are out of stock
As for delivery, once out of two, it is just a struggle with the delivery person, either he delivers on Monday when it is specified not to, or it is on a pallet wrapped in bulk when we are in the city...
As for the price that changes constantly
With shipping costs, the financial interest is starting to seriously diminish

I ordered on December 1st to have my order for Christmas. I paid for delivery and received it 1 month later. The worst part is that I paid for delivery which was supposed to take a week. And here I am, a month later...

I order from China, I have no fees (not even delivery) to pay.
I live in the same department as the company and they charge me 15 euros for delivery.
If I go to the company's headquarters, they charge me more than 2 euros in fees.
Find the error!

Hello,
I wanted to inform you that with each order placed, I note the opening and closing hours of the store for the delivery person, and every time, he comes during our closing hours; on his receipt: the hours are never indicated. Can you pass this information to the delivery service so that our goods are finally delivered during our opening hours?
This is very unpleasant every time!

I am still waiting for the delivery,,,, the delivery company being very difficult and unavailable.. I finally decided to have to go to their depot to pick up the order,, and for that I should close my shop and make a 50 km round trip ,, it would have been easier to go buy the items in Marseille !!

Order placed on June 10 and still nothing received ..

For the last 2 orders placed for vacuum bags, the ordered references (1st order: 150x300 / 2nd order: 150x200) were replaced without notifying us with others (150x280 - unusable for us because of the unsuitable format). Not to mention the packages ripped open by DPD at every delivery.
At the beginning of May, we were promised that the correct references would be redelivered and that a carrier would come to collect the wrong products. Still no news despite a follow-up on the Packeos voicemail on May 28.
I hope for a commercial gesture from them.

I received my order completely open regarding the gold discs. They were scattered everywhere in the box. Very disappointed. I have always been well served...

Not solid at all.
I regret my purchase

my order was supposed to arrive thursday, confirmed by you directly. When it hadn’t even arrived Friday, I tried to call but no answer, answering machine. Let’s hope it arrives next week

order not compliant and no response to 2 emails sent; very disappointed with this 2nd order from the site while the 1st had been very satisfactory and especially no response to the emails sent to customer service

The quality is declining regarding the deliveries of our orders.
Indeed, there are missing products that have been validated but are not present at delivery!

I received half of my order with a manufacturing defect. All the boxes were poorly glued, so I had to unstick everything and use tape that doesn't look very nice

I ordered boxes 1208, I received 1208b.

Good quality product but no longer available. Problem to have a constant range

Hello. Very dissatisfied with my order. Indeed, when ordering 5000 sauce pots I do not understand why you do not include the lids. Moreover, I ordered five boxes of Craft salad pots and received an invoice for five, refunding four. Normal, you might say. However, it would be very wise to receive an email when you have a restock. I also think you should change carriers, the one you currently have is terrible. The site states that it is delivered in three to four working days, for my part I have never been delivered before a week and a half, and for the last one, two weeks. Out of the seven or eight orders I have had, each time a box was broken. No return but still. Finally. When I call to get 5000 cutlery for salad pots that I did not receive and I am told that the cutlery will be sent at your expense, unfortunately for me I receive the lids with 20€ shipping costs and additionally deducted from my account. I never gave authorization for a deduction. Indeed, I have always paid by credit card. Unacceptable. Three to four times more expensive than Colissimo. Delivery after four days too.... Here it is. Here is my evaluation, as much as the first order was very good, in the span of six months it has become very very very unpleasant to keep for my part. I do not yet know if I will continue to order from you. In any case, I wish you to improve and wish you a good day thank you

Hello,
Delivered 13 days after the order date.
The pickup point refused my package because the sender did not stick the label.
I finally received a wrong package today with only small plastic bags.
This is a big mistake!!
Customer service still does not answer the phone.
I ordered
White square boxes - : pack of 50 pieces, :
23x23x13cm
White square boxes - : Pack of 50 pieces, :
10x10x8cm
Thick BLACK GOLD - : Pack of 50, CAR@ORNO
: 22x22cm

Never delivered
I ordered again but without any commercial gesture

Package arrived damaged Box much smaller than in the photo disappointed Difficulties returning the package First and last order

information about the log box soles.
It is mentioned that the soles are 1 cm shorter than the log boxes, however once received; The soles do not fit into the boxes!
I had sent an email before placing the order, but I never received a response. Moreover, customer service should have seen for themselves that my order did not match.

Very good products but delivery to the wrong address for the second time.

I am disappointed I received my package crushed damaged but pastry box is crushed I am seriously disgusted

Delivery at J+9, delivery people in flip-flops, deadlines validated with Kuehne Nagel not respected, delivery arrived at 5:30 PM when marked as urgent.

I had always been satisfied, all my orders were delivered to my home, my last order was made at a relay point, the box was completely open and bags everywhere

very bad our order was lost

Haven’t received my express delivery despite dpd having had it for over a week and nobody has replied to my emails

I only give two stars, it's a shame I wrote to customer service to inform that my order was incomplete, without ever receiving a response.

Disappointed, I order regularly and my package was dropped off at the town hall, no one contacted me to tell me that my package had arrived. I received a box of a thousand bulk bags, but where is the hygiene?

big problem with the delivery. I had to call the delivery person several times. I was finally told that due to a technical problem!!! my package was damaged. I call Packeos who asks me to renew my order. I request a commercial gesture and I am still waiting....... really unhappy with the delivery and commercial service (which only bears its name)