Customer reviews of Packeos

The quality is no longer as good!

I placed an order in my daughter's name so she could pick it up, as I was unable to move. Unfortunately, the order was put in my name, and when my daughter wanted to pick up the order at the pickup point, the lady never wanted to give her the package, which I understand very well. I had to move. The order form was indeed in my daughter's name.

I receive an email telling me that the ordered items are out of stock, then I am told that the order is at the pickup point, I contact them, they tell me they have nothing, meanwhile you have deducted the money from the corresponding invoice and I do not have my goods. I think there is a big misunderstanding in your company. Too bad I like your packaging. Don't forget, the shipping costs are way too high? I hope to still have good news about my order soon.

Very disappointed with this new order identical to the previous one from last year. The quality of the plastic has really decreased, making it very difficult to put the lids on the small jars. The small jars barely "wrinkle" when you press to put the lid on.

Really sorry not to be able to work with this company, being abroad, on an island. This is the first time I encounter this kind of problem... and moreover, it has been a week since my order was refused and I still haven't received the refund...

cups more expensive than competitors which was not the case before.
the 1000 cups 12cl went from 13 to 26 €. Double.
the stirrers remain reasonable

I am told that to be delivered in cardboard, you need an order of 99kg max, so I complicate my life by making 2 orders and unfortunately they end up being delivered on a pallet (easy in the city center). Then I specify to deliver before 11am in the morning because otherwise the seller is all alone and of course, I am delivered at 3pm..... thank you

My last order was lost. So a salesperson delivered it directly to me, but bad surprise, the croissant bags did not match my order. I received the first prices instead of the kraft packaging.

the quality of the products has greatly deteriorated

Bad delivery service, the delivery person leaves the pallet in the street, asks for extra fees for delivery to the store

There are fewer and fewer products in stock, before we ordered everything now we had to turn to other suppliers especially for store packaging and it's a shame because your boxes are super practical

Problem with every order, there are missing products that we have paid for but which are refunded 15 days later without adding the shipping costs pro rata of the missing products. UNACCEPTABLE

There was a problem during delivery: no one called me and I still haven't received my package

I received mini bags ....
I would have liked larger ones.
The dimensions are not clear !!!!
They are unusable.

average

product not delivered and billed...
forced to claim the refund that I am still waiting for

At first, no problem. All my orders arrived on time with top-notch delivery.
But for my last 4 orders, that was no longer the case. Huge delivery problem or even no delivery due to an address that was either incomplete or nonexistent, whereas until then the delivery person had always found my street. I then contact customer service who tells me they will do what is necessary but nothing. Still no delivery or delivery to a neighbor with the package left behind a bush (it was raining that day so the goods were damaged) until the day I had to threaten. It's sad to get to that point. I add that before the threats there were several email exchanges but they went unanswered. In any case, I will not order from Packeos again. Too bad because the quality of the goods is top-notch. I would just add that DPD is really acting in bad faith.

Way too much time between ordering and receiving the chicken bags, had to go buy some elsewhere while waiting for my order.

Well received our order but part was out of stock.
If we had known this before payment we would have planned modifications.
After 1 week, still no refund or credit note to this day.

I still have not received my delivery, one order and I find myself with 2 invoices with different amounts. do not recommend

Bad delivery service we sent an email and left a message no news from them

The site has fewer references than before. The visibility for delivery times is poor and finally the shipping costs are sometimes excessive.

ultimately not very interesting compared to local suppliers the cost of transport makes the order lose its interest

The site is good but we received the order in a deplorable state, open carton, torn, crushed. We will not order again.

I’m still waiting for your shipment.
It has been more than 10 days.
I sent you one message but no answer. I chatted with you one time. And you have not answered yet.
I want to give no star to you at all.
It’s really bad and sorry.

Debited but not delivered pasta pots, without being informed of this shortcoming or the delivery time, it's quite confusing

The site is good, but the delivery time is too long

I waited 3 weeks to receive my order after sending several emails and calling a premium rate number, and with each complaint, I was promised that I would receive my package within 48 hours!!! I do not recommend this site.

More than 2 weeks to receive the delivery knowing that we pay almost €13 for shipping, I find that exasperating

Order compliant,.
but more than 8 days to receive the order

well arrived at the pickup point, but no name on the package, so long wait
moreover, shipping costs are very exaggerated

Very good site, too bad the shipping costs are too high, very very excessive.

Disappointed with the delivery and the site asks questions but we get no response. Package received 1 week later

Package never arrived.
No way to communicate with the delivery service.
Moreover, refunded quickly.

Very disappointed with the delivery service!

I ordered 30*10 log soles and you sent me 29*10, I immediately sent an email to report the error without any response to date, so no I am not satisfied with your services.

I had to fight with your delivery person to agree on an appointment ... he proposed a delivery window of 3 to 4 hours!! Even EDF today no longer practices such a thing.

Excellent products and prices but always always timing issues with deliveries! Sometimes over 15 days...

The delivery was catastrophic, we lost several half days waiting for the carrier and many hours on the phone with the often unreachable platform.
Moreover, when opening the pallet, many boxes were damaged due to the carrier (at the bottom of the pallet) and to Packeos during the preparation of the pallet (photos available)
Furthermore, many boxes were damaged during the unpacking of the goods, this was due to the carrier and to the placement of the boxes during palletization.

Problem with payments... The amount displayed by the VISA terminal differs from the invoice amount... Leads to cancellations of purchases, loss of money in bank commissions for refunds... Loss of time in refunds with fees paid, in delivery, stock shortages for us... Carrier problems.....ETC ETC