Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 1 and 2 stars

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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2017
Problems with delivery. Solution not up to the inconvenience.
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Response from Packeos
Hello Ms. Sueun,
We will pass the information on to the carrier's management. Please know that we are doing everything possible to meet your needs for food packaging.
Thank you for your trust,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount Prices".
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order still not received, 10 days after payment
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Response from Packeos
Hello Mrs. Fontanel, The carrier is having difficulties delivering to you. I have forwarded your contact details to him so he can contact you and proceed with a second delivery. We apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2017
Order received completely after 15 days. 2 whole afternoons to stay at home to wait for the order. Delivery time not respected. Delivery hours not respected. Received after 5:30 PM while the deadline was 5:30 PM.
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Response from Packeos
Hello Mrs. Ruga,
We have contacted the carrier to be more attentive to your requests in the future. We also pass on all your delivery conditions to our carrier when you place an order on our site.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2017
Incomplete order and half refund 1 month later
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Response from Packeos
Hello Mrs. Lalouchi, We sent you a refund proposal in early May on the Paypal.com site. We could only refund you after you accepted this request. We will do our best to ensure that your future orders go more smoothly. Best regards, Ludovic from Packeos customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2017
I have been ordering from this site for a while and I find that for some time it has lacked seriousness. Many products unavailable! Long delivery. Or you place an order and by the time they restock, you wait a good month without anyone notifying you. If this continues, I will shop elsewhere... it's a shame
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Response from Packeos
Hello Mr. Labeaune,
We will address the stock shortages on our site.
We have also strengthened our after-sales service to offer you better service quality.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2017
Delay putting my company in difficulty and no commercial gesture
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Response from Packeos
Hello Mrs. Benhaim,
We do our utmost to satisfy all our customers.
We will ensure that your next order goes better.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2017
I received half of my order
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Response from Packeos
Hello Mrs. Vuigner,
Following a stock shortage on the OR cardboard discs, we have processed the refund for this missing product.
We do our utmost to reduce stock shortages on our site.
See you soon on www.packeos.com
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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