Customer reviews of Packeos

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 3 184 published reviews
5 2 362 74% 4 492 15% 3 201 6% 2 62 2% 1 67 2%

Summary of reviews

Packeos consistently delivers on fast and reliable service, with numerous notes of ultra-fast processing and shipping, quick delivery times, and orders arriving in good condition and as described. Customers praise the range of products and competitive prices, highlighting attractive value and availability of items, along with a friendly, helpful staff and smooth ordering experience. The store earns praise for efficient handling, dependable delivery, and well-packaged, solid products that meet expectations. Overall, customers repeatedly mention prompt fulfillment, clear product descriptions, and strong value as key strengths.

Reviews 1 and 2 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2017
The delivery was catastrophic, we lost several half days waiting for the carrier and many hours on the phone with the often unreachable platform.
Moreover, when opening the pallet, many boxes were damaged due to the carrier (at the bottom of the pallet) and to Packeos during the preparation of the pallet (photos available)
Furthermore, many boxes were damaged during the unpacking of the goods, this was due to the carrier and to the placement of the boxes during palletization.
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Response from Packeos
Hello Mr. Meret,
We noticed that your delivery took place in two stages. We have forwarded your phone contact details to the carrier. Regarding the preparation of the pallet, we have reported the information to our logistics service. Please send us the photos to our address [email protected].
Please know that we will do everything possible to ensure that your next order is processed and delivered in the best possible time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2017
Problem with payments... The amount displayed by the VISA terminal differs from the invoice amount... Leads to cancellations of purchases, loss of money in bank commissions for refunds... Loss of time in refunds with fees paid, in delivery, stock shortages for us... Carrier problems.....ETC ETC
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Response from Packeos
Hello Mrs. Mensah,
We have inquired with our bank. We have not encountered any problems regarding payments. Please provide us with a forwarding address so that we can deliver to you without issues.
Thank you for your trust.
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2017
Problems with delivery. Solution not up to the inconvenience.
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Response from Packeos
Hello Ms. Sueun,
We will pass the information on to the carrier's management. Please know that we are doing everything possible to meet your needs for food packaging.
Thank you for your trust,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount Prices".
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order still not received, 10 days after payment
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Response from Packeos
Hello Mrs. Fontanel, The carrier is having difficulties delivering to you. I have forwarded your contact details to him so he can contact you and proceed with a second delivery. We apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2017
Order received completely after 15 days. 2 whole afternoons to stay at home to wait for the order. Delivery time not respected. Delivery hours not respected. Received after 5:30 PM while the deadline was 5:30 PM.
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Response from Packeos
Hello Mrs. Ruga,
We have contacted the carrier to be more attentive to your requests in the future. We also pass on all your delivery conditions to our carrier when you place an order on our site.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2017
Incomplete order and half refund 1 month later
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Response from Packeos
Hello Mrs. Lalouchi, We sent you a refund proposal in early May on the Paypal.com site. We could only refund you after you accepted this request. We will do our best to ensure that your future orders go more smoothly. Best regards, Ludovic from Packeos customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2017
I have been ordering from this site for a while and I find that for some time it has lacked seriousness. Many products unavailable! Long delivery. Or you place an order and by the time they restock, you wait a good month without anyone notifying you. If this continues, I will shop elsewhere... it's a shame
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Response from Packeos
Hello Mr. Labeaune,
We will address the stock shortages on our site.
We have also strengthened our after-sales service to offer you better service quality.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2017
Delay putting my company in difficulty and no commercial gesture
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Response from Packeos
Hello Mrs. Benhaim,
We do our utmost to satisfy all our customers.
We will ensure that your next order goes better.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2017
I received half of my order
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Response from Packeos
Hello Mrs. Vuigner,
Following a stock shortage on the OR cardboard discs, we have processed the refund for this missing product.
We do our utmost to reduce stock shortages on our site.
See you soon on www.packeos.com
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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