Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
So once again I am unhappy with the delivery especially and your provider for doing it. More than a week late and without any news from the delivery service. For the price I paid for delivery I am quite disappointed. But the Packeos products are perfect and meet my expectations.
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Response from Packeos
Hello Mr. RONAN,
We are sincerely sorry for this new inconvenience regarding the delivery of your order.
We fully understand your dissatisfaction, especially in light of a delay of more than a week and the lack of communication from the carrier. This is obviously not the level of service we wish to offer our customers, especially considering the delivery fees charged.
However, we are pleased to know that the Packeos products perfectly meet your expectations and we thank you for your trust despite this poor delivery experience.
We once again apologize for this inconvenience and thank you for your understanding.
Best regards,
The Packeos team
D
DAVID J.
Rating: 1 out of 5
following a purchase from 22/07/2026
A package is missing from the parcel
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Response from Packeos
Hello David,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that a package is missing from your order.
Your request is being processed and will be shipped to you very quickly.
Best regards,
The Packeos team
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Eric B.
Rating: 3 out of 5
following a purchase from 25/05/2026
Compliant with the order Absence of reference noted on packaging for verification
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Response from Packeos
Hello,
We send a delivery note by email in advance of the delivery.
Some of our products have the reference written on the box, but this is not the case for all of our products.
If during verification you notice that a product is not the right one, or if there is a missing item, you can contact us at the email address [email protected]
Best regards,
The Packeos team
C
Charlotte S.
Rating: 3 out of 5
following a purchase from 18/05/2026
Everything is very well in general, this time the piping bags from Packeos that I ordered had a new distributor packaging that is unusable. I ordered 2. They arrived open and wouldn't stay closed so I wrapped them in tape to avoid having 200 loose bags... then I hung one up because it is made for that and it tore under its own weight. Really very cumbersome in the kitchen when everything is fast to have to struggle with the bags every time we need one. I hope it will change! I will continue to order because otherwise everything is perfect, the site is convenient and the products are cheaper and delivered quickly!
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Response from Packeos
Hello Charlotte,
I am sorry that the piping bag packages are defective. Could you send me some photos if you took any?
You can send them to me at the email address [email protected]
I hope to be able to help you, and see you again for other orders!
Best regards,
The Packeos team
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Pierre J.
Rating: 3 out of 5
following a purchase from 14/05/2026
Bags of lower quality than what I used to order before and which have disappeared from your catalog
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Response from Packeos
Hello Pierre,
We apologize for this disappointment regarding the quality of the received bags.
We invite you to write to us at the following address: [email protected] specifying what is not suitable with the concerned products. This will allow us to analyze your feedback more precisely.
Best regards,
The Packeos team
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Camille L.
Rating: 1 out of 5
following a purchase from 23/04/2026
The package was damaged upon delivery, opened and items are missing ...
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Response from Packeos
Hello,
I am sorry that your box of tubes arrived damaged with missing products.
If you took a photo of the package upon receipt, could you please send it to me at the following email address: [email protected]
In general, if you have any problems with an order, contact us!
I remain at your disposal to answer your questions.
The Packeos team
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franck M.
Rating: 3 out of 5
following a purchase from 07/04/2026
Hello, good experience overall, but it takes us way too long to place orders, quite annoying. If we had the ability to create a scheduler with all our products and just click, it would go much faster, without forgetting anything. I called, but apparently there is no solution to my problem, which must be the problem of many, it's really a shame, you are my only supplier that does not provide us with this precious tool.
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Response from Packeos
Hello Franck,
Thank you for taking the time to share your opinion on Packeos.
We are pleased to hear that your experience is generally positive, but we also understand your frustrations regarding the ordering process.
The integration of a scheduler is under consideration for the next update of our website.
We are constantly striving to improve our service, and your feedback is valuable to us. Please feel free to contact us with any other suggestions or need for assistance.
Best regards,
The Packeos team
A
Aline C.
Rating: 3 out of 5
following a purchase from 04/03/2026
No shipping/delivery tracking. Package arrived very damaged, fortunately its contents were intact.
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Response from Packeos
Hello, Thank you for sharing your experience. We are sorry to learn that your package arrived damaged and that you did not receive any shipping tracking. Your feedback is valuable to us and we are committed to improving our services. Please feel free to contact us directly for any questions or additional information. Best regards. The Packeos team
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Patrick B.
Rating: 1 out of 5
following a purchase from 04/03/2026
I still haven't received my order after three canceled deliveries.??
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Response from Packeos
Hello, We are sincerely sorry to learn that you have not received your order despite several delivery attempts. According to the carrier's tracking, a new delivery is scheduled for today (16/03). We will monitor this closely to ensure its proper receipt. If the delivery does not succeed, we will immediately proceed with a new shipment. In any case, we will also proceed with the refund of the shipping costs related to this order. If needed, you can of course contact us directly at the following address: [email protected] Best regards, The Packeos team
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SECOURS POPULAIRE C.
Rating: 3 out of 5
following a purchase from 23/02/2026
We had requested a delivery either on a Monday or a Wednesday, between 9:30 AM and 4:30 PM; however, it was delivered outside of these days and therefore to a neighbor!?!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the delivery and we apologize for this inconvenience. We will report this information to the carrier. Please feel free to contact us directly for any questions. Best regards. The Packeos team
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Lucie P.
Rating: 3 out of 5
following a purchase from 20/02/2026
The delivery person did not verify my identity, left too quickly to check the contents. Container too large for the contents. Boxes a bit dirty.
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We understand your concerns regarding identification and the condition of the boxes. The driver should have at least verified who he was delivering to. We will report this to the carrier. Please feel free to contact us for any other questions or suggestions. Best regards. The Packeos team
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Jean-Baptiste L.
Rating: 1 out of 5
following a purchase from 09/02/2026
The glue used to seal the box does not hold, I cannot close the boxes properly
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Response from Packeos
Hello, We thank you for sharing your experience and we are sorry to learn that the glue on our boxes does not meet your expectations. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team
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sandra S.
Rating: 1 out of 5
following a purchase from 04/01/2026
Delivery costs are way too high.
Very poor quality pancake bags.
It's theft!
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Response from Packeos
Hello, We are sorry to hear that you encountered problems with the quality of our pancake bags. Your feedback is valuable and helps us improve. Please feel free to contact us directly to discuss your experience. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates from our carriers. Thank you for your understanding. The packeos team
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Daniel R.
Rating: 3 out of 5
following a purchase from 10/12/2025
Shipping costs are really excessive.
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Best regards. The packeos team
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Arnaud G.
Rating: 3 out of 5
following a purchase from 01/12/2025
Two last orders arrived damaged. Some defective products, two poorly glued and unusable boxes
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Response from Packeos
Hello, We are sorry to learn that your last orders arrived damaged and that you encountered problems with some products. Could you please send us an email to the address below with a list of the damaged packages along with photos? We will look into compensating you as fairly as possible. Best regards. The packeos team [email protected]
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SYLVAIN S.
Rating: 3 out of 5
following a purchase from 23/11/2025
The product is of good quality, but the packages frequently arrive damaged: some boxes are broken inside, and even when the package appears intact, it happens that some boxes are defective.
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Response from Packeos
Hello and thank you for your feedback. We are sorry to learn that you encountered problems with the condition of our packages. Your experience is important to us and we will share your comments with our logistics team to improve this point. As soon as you have defective packaging, please do not hesitate to contact us so that we can react and provide you with a solution as quickly as possible. Best regards. The packeos team
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Laurent L.
Rating: 3 out of 5
following a purchase from 24/11/2025
Of course, the delivery time was good. A box arrived in poor condition, forcing me to clean the products. I should have refused them but delivery during a rush time in the store
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that your package arrived in poor condition and understand the inconveniences this may have caused. Your feedback is valuable to us, and we will use it to improve our services. If you have damaged or unusable products, please do not hesitate to let us know! Best regards. The packeos team
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Roland O.
Rating: 1 out of 5
following a purchase from 24/11/2025
Hello, I am shocked to receive such a small package in a huge box stuffed with cardboard straps. The product did not need such protection. A simple bubble wrap envelope would have sufficed. The shipping costs then amount to €6 with Colissimo instead of €12.50, which is more expensive than the product. Your carbon footprint is disastrous.
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We understand your frustration regarding the packaging of your package and share your concerns about the environmental impact. However, we do not work with Colissimo or La Poste, which would allow for envelope shipments, but with GLS, which only handles cardboard shipments. Best regards. The packeos team
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katia W.
Rating: 3 out of 5
following a purchase from 07/11/2025
The delivery was very very very long!
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are sorry that you found the delivery
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Aline M.
Rating: 3 out of 5
following a purchase from 01/11/2025
I find the site moderately practical
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Response from Packeos
Hello, Thank you for taking the time to share your feedback. We are sorry to learn that you find our site moderately practical. Your feedback is valuable and encourages us to constantly improve our platform. Please feel free to share your suggestions to enhance your experience. Best regards. The Packeos team
M
Martine W.
Rating: 1 out of 5
following a purchase from 27/10/2025
I still have not received my order. According to GLS, the package is too large to be dropped off in a locker. So for now, I am chasing my package. This is not serious for an order that includes three items.
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Response from Packeos
Hello, We are sincerely sorry to learn that you are experiencing difficulties with the delivery of your order. Your experience does not meet our standards and we understand your frustration. Please do not hesitate to contact our customer service at the email address [email protected] or directly by phone at 03 89 23 43 18 so that we can help you resolve this issue as quickly as possible. Best regards. The Packeos team
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Lucien S.
Rating: 1 out of 5
following a purchase from 20/10/2025
I have not received my package
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Response from Packeos
Hello, We are truly sorry to learn that you have not received your package. We contacted you by email yesterday afternoon to fill out the document to initiate the procedure with the carrier. As soon as we receive it, we will do what is necessary for you to receive your order. Thank you for your understanding. The packeos.com team
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ariane D.
Rating: 3 out of 5
following a purchase from 09/10/2025
Shipping costs are outrageous!!!! and become discouraging
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Response from Packeos
Hello, Thank you for sharing your opinion. We understand that shipping costs can be a sensitive issue and may come as a surprise on our site. We have chosen to sell our products directly at the lowest price, so we do not apply discounts on bulk purchases or free shipping. Shipping costs are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information about this process, please feel free to contact us at the email address: [email protected]. Best regards. The packeos.com team
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Christophe P.
Rating: 3 out of 5
following a purchase from 28/08/2025
Very poor quality kraft catering boxes
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Response from Packeos
Hello, Thank you for taking the time to share your feedback. We are sorry to learn that the quality of the kraft catering boxes did not meet your expectations. Your feedback is valuable to us, and we encourage you to contact us so that we can better understand your experience. Here are our contacts: Email: [email protected] Phone: 03 89 23 43 18 Best regards. The packeos.com team
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ELLA L.
Rating: 3 out of 5
following a purchase from 15/07/2025
The order is poorly packaged. A simple box is not enough for such a fragile product, the box containing the lids was crushed on the side, I could have received them all damaged. The company should put additional protections in the packaging boxes. The quality of the product is rather good.
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Response from Packeos
Hello, Thank you very much for taking the time to share your experience with us. We are sorry to learn that the packaging of your order did not meet your expectations, however if the products inside were not damaged, it means that the box fulfilled its protective function. If you have any damaged products, you can contact us at the email address [email protected]. We will then look together at how to remedy this inconvenience. We look forward to working with you again. Best regards, The Packeos team
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Philippe A.
Rating: 3 out of 5
following a purchase from 15/07/2025
Delivery times
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Response from Packeos
Hello and thank you for taking the time to share your opinion. We understand that delivery times may sometimes not meet expectations, and we are sorry for any impatience this may have caused. A message is visible on the site when the delays are extended just before the payment step to inform our customers of the inconvenience. Preparation times should return to normal starting this week. Best regards, The Packeos team.
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isabelle D.
Rating: 3 out of 5
following a purchase from 22/06/2025
Always well done, the site is easy to use, the necessary information is present. However, in my case, my billing address (a company) and my delivery address (to a private individual) are different from each other. At delivery, this causes a problem: the name of the company appears instead of the name of the individual receiving the package. It happens that the GLS delivery person leaves because of this, even if he arrived at the right place. Only the recipient's details should appear and not those of the billed company. This time, unusual delay at PACKEOS for the preparation of the order which took longer to ship. The PACKEOS sales representative I spoke to on the phone kept me informed by email about the timing of my shipment. I appreciated that he followed up on my request. Thank you
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Response from Packeos
Hello, Thank you very much for your feedback and for your positive remarks about our site and our service. We are sorry to learn that the difference between your billing address and delivery address caused inconveniences during delivery. We understand the importance of proper recipient identification. Your feedback is valuable and we will review it carefully to improve our process. We hope to resolve this address issue by your next order with us. Best regards, The packeos.com team
J
Jean-Marie G.
Rating: 1 out of 5
following a purchase from 14/06/2025
Already expressed my dissatisfaction, Delivery delay repeated and delivery cost very high for a pallet dropped in front of the store Thank you
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Response from Packeos
Hello, Thank you for sharing your experience. We are sincerely sorry for the delivery delays; a message is present on the site before payment validation to indicate these. The situation should return to normal shortly. Regarding the pallet placed in front of the store, the delivery drivers have no obligation to bring the goods inside; this is done at their discretion and also depends on their available time. We will forward your feedback to the carrier so that they can improve their service in your area. Best regards, The packeos.com team
J
jerome C.
Rating: 3 out of 5
following a purchase from 02/06/2025
Respect for shipping deadlines, and shipping too long (average between 7 and 10 days)
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Response from Packeos
Hello, Thank you for taking the time to share your experience with us. We are sorry that the delivery times were longer than announced. Your feedback is valuable and helps us to constantly adjust our services. Please know that we remain committed to optimizing our process to better serve you in the future. Best regards, The Packeos team
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Pascal A.
Rating: 3 out of 5
following a purchase from 25/05/2025
Average quality
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Response from Packeos
Hello, Thank you for taking the time to share your feedback. We are sorry that the quality of our products did not fully meet your expectations. Your feedback on the different products you received is valuable to us and will help us improve. We look forward to working with you again. Best regards, The packeos.com team
J
Jean-Marc C.
Rating: 1 out of 5
following a purchase from 11/05/2025
the bags received do not match the dimensions indicated on the site
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Response from Packeos
Hello, We are truly sorry that the visuals and dimensions of the bags have changed with our supplier and that we were not informed. The bags in question have been removed from the site, and we will put them back as soon as we have updated the database. Furthermore, you did not respond to our last email, we were asking for the number of impacted cartons so that we could refund you. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Cemile B.
Rating: 1 out of 5
following a purchase from 11/05/2025
Damaged packaging, 2/3 boxes torn, Delivery and customer service to be desired
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your packaging was damaged during delivery and that our after-sales service did not meet your expectations. You contacted us regarding a product return, we explained the process to you and you indicated that you would return the entire order. The recovery request was made to our carrier on 19/05, did they come to collect the carton? If not, please write to us at the email address [email protected] so that we can request a collection again as soon as possible. Furthermore, we have never discussed damaged products during our exchanges. Best regards, The Packeos team.
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Rachel R.
Rating: 3 out of 5
following a purchase from 22/04/2025
Sometimes difficult to find references, delivery much too long (fault of the carrier GLS who held the packages for 7 days but 4 working days)
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Response from Packeos
Hello, We thank you for your feedback and are sorry to learn that you encountered difficulties in finding references and that the delivery was longer than expected (due to the holidays that always disrupt the carriers). We understand how frustrating this can be and we appreciate your patience in the face of these unforeseen events. Your feedback is valuable and will help us improve our service. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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FREDERIC P.
Rating: 1 out of 5
following a purchase from 22/04/2025
Delivery literally thrown into the store in the middle of many customers, not to mention the boxes placed on the counter. We are a food business so it took two saleswomen to quickly clear and disinfect during peak service. We have a dedicated delivery area, we signaled this to the delivery person who did not want to hear anything and continued. Indeed, there was a car parked in the delivery area, it would have taken us 2 minutes to move the vehicle which was still too long for the delivery person.
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Response from Packeos
Hello, We thank you for taking the time to share your experience. We are sincerely sorry that the delivery did not respect the procedures of your business, and we understand the impact this may have had on your service. Your feedback is valuable and allows us to identify areas for improvement to optimize our deliveries in the future. We assure you that we take your remarks very seriously to ensure a better experience. We have also reported the matter to our carrier and are doing what is necessary to prevent this from happening again. Sincerely, The Packeos team.
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Florence F.
Rating: 3 out of 5
following a purchase from 04/04/2025
Good: site comfort, choice, delivery speed, product conforms and ok Less good: exorbitant shipping costs for 3 tiny packages.. such a shame
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Response from Packeos
Hello, We sincerely thank you for your positive feedback regarding the comfort of our site, the richness of our choice, and the speed of delivery. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Stephane P.
Rating: 1 out of 5
following a purchase from 26/03/2025
Very good site. Very nice
The carrier GLS never delivered the package. After 4 attempts!!!!
The delivery people never contacted me by phone.
In the end, I never received my package
Also, the chat, the people are very nice
But they never solved my problem
They could not contact GLS and did not know why the order was never delivered
Frankly, lamentable service
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Response from Packeos
Hello Thank you for taking the time to share your experience. We are delighted that you found our site pleasant. However, we are sincerely sorry for the problems encountered with the delivery through our carrier. As you pointed out, the package was attempted to be delivered 4 days in a row without success. There must have been an issue on site that we are not aware of. We are continuing our investigation to find out what happened, and for that, your feedback on our chat is valuable. We will continue to work with our partners to improve this experience. We apologize again for the inconvenience caused and hope that the refund of your order that we processed will be an acceptable compensation. Best regards, The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Jean-Claude B.
Rating: 3 out of 5
following a purchase from 27/02/2025
The paper molds located on the upper half of the stack arrived crumpled, deformed, as they were simply wrapped in a plastic bag... They went straight to the trash!
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. We are sorry if some products have defects. If you can send us feedback by email about the problems encountered with supporting photos, we can check with our supplier what happened and also compensate you. Here is our email address: [email protected]. We will respond to your questions/comments as soon as possible. We look forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Jean-Pierre L.
Rating: 3 out of 5
following a purchase from 09/01/2025
Shipping too long Shipping costs too high
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. On our site, we indicate a delivery time of 3 to 5 working days (weekends are not counted). Deliveries can therefore arrive a week after the order is placed if you made it close to the weekend. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond to you as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Jean S.
Rating: 3 out of 5
following a purchase from 05/01/2025
Average site
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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SEVERINE R.
Rating: 3 out of 5
following a purchase from 24/12/2024
I am disappointed with the time between my order and my delivery. It has been a long time since I have been a customer and I pay by bank transfer, I placed my order on 24/12 and I was only delivered on 7/01... that's way too long
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Response from Packeos
Hello, We are sorry that you are disappointed with the delivery time of this order. We were closed from December 25 to 29, so we prepared your order as soon as possible, which was on 31/01. The carriers do not pick up between Christmas and New Year, so your order was only picked up on 02/01. The transit time between the carrier's agencies meant you were delivered as quickly as possible during this festive period. That is why the indicated deadlines on the site were 3 to 10 working days for all delivery options. Looking forward to working with you again. The Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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