English 
A
Rating: 3 out of 5
Punctual
Translated reviews
Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
It's a pity that the delivery person left the delivery on the sidewalk, we have a service door through which it easily passes, otherwise well done for the speed!
However, a question:
why don't you have a salesperson to pick up orders, and free delivery, I would order at least 2 times a month!
And my colleagues too
Translated reviews
However, a question:
why don't you have a salesperson to pick up orders, and free delivery, I would order at least 2 times a month!
And my colleagues too
Response from Packeos
Hello,
Thank you for your feedback, we will inform the carrier to make them more aware.
We are an e-commerce site, everything goes through it, not having salespeople allows us to offer the lowest possible product prices. Since these prices are extremely low, we cannot reduce shipping costs. These are directly the rates of our carriers.
Looking forward to serving you,
Sébastien from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, we will inform the carrier to make them more aware.
We are an e-commerce site, everything goes through it, not having salespeople allows us to offer the lowest possible product prices. Since these prices are extremely low, we cannot reduce shipping costs. These are directly the rates of our carriers.
Looking forward to serving you,
Sébastien from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
Catastrophic delivery and very damaged package
Translated reviews
Response from Packeos
Hello,
Thank you for your feedback, we will make the carrier aware so that they improve during the next orders, also, I invite you to contact me during your next purchase so that I can personally follow the delivery of your products.
Looking forward to serving you,
Vincent from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
Thank you for your feedback, we will make the carrier aware so that they improve during the next orders, also, I invite you to contact me during your next purchase so that I can personally follow the delivery of your products.
Looking forward to serving you,
Vincent from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
A
Rating: 4 out of 5
Compliant products, serious carrier who contacted me to find my address. Small downside: delivery times a bit long (10 calendar days).
Translated reviews
Response from Packeos
Hello,
Our carriers are experiencing a surge in activity related to the end of confinement, the flow is being absorbed. Please know that we are doing our best to provide you with the best possible service.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Our carriers are experiencing a surge in activity related to the end of confinement, the flow is being absorbed. Please know that we are doing our best to provide you with the best possible service.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
very good site. Shipping costs a bit excessive.
Translated reviews
A
Rating: 4 out of 5
Quality products but the delivery person did not have my complete address and the package was left pending without notifying me
Translated reviews
A
Rating: 3 out of 5
I placed an order as usual with delivery to a relay point! In the end, they tried to deliver to my old home so I was not delivered on time while I was urgently waiting for my order
Translated reviews
A
Rating: 1 out of 5
very bad our order was lost
Translated reviews
Response from Packeos
Hello,
We have proceeded to resend the order so that the carrier can deliver it to you as quickly as possible.
I am sorry for the inconvenience caused.
Best regards,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
We have proceeded to resend the order so that the carrier can deliver it to you as quickly as possible.
I am sorry for the inconvenience caused.
Best regards,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
nothing to say keep up the same seriousness
Translated reviews
A
Rating: 4 out of 5
The only thing that prevents me from giving 5 stars is the shipping costs which are, in my opinion, a bit too expensive. A free shipping option might be possible.....
Translated reviews
A
Rating: 1 out of 5
Haven’t received my express delivery despite dpd having had it for over a week and nobody has replied to my emails
Translated reviews
Response from Packeos
Hello,
Our carrier sent the order to the wrong country. I gave him all the info for a delivery asap.
I am very sorry for the inconvenience.
Ludovic from Packeos
Our carrier sent the order to the wrong country. I gave him all the info for a delivery asap.
I am very sorry for the inconvenience.
Ludovic from Packeos
A
Rating: 4 out of 5
Good quality
Translated reviews
A
Rating: 3 out of 5
Delivery in more than 4 days, package tracking poor.
Translated reviews
Response from Packeos
Hello,
Currently, carriers are experiencing an extremely heavy workload, which is why the delays are longer than usual, and the tracking link sent by email is less accurate.
This will return to normal in a few weeks.
Looking forward to serving you,
Vincent from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Currently, carriers are experiencing an extremely heavy workload, which is why the delays are longer than usual, and the tracking link sent by email is less accurate.
This will return to normal in a few weeks.
Looking forward to serving you,
Vincent from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
We need examples of conditioned volume with bag dimensions, I need it for flour
Translated reviews
A
Rating: 4 out of 5
Nothing to complain about regarding navigation on the site or delivery except for a slightly torn paper packaging but not a big deal. Overall I am very satisfied.
Translated reviews
A
Rating: 4 out of 5
Customer service is top. Delivery is perfect, the only small problem is that we don't know in advance when we will be delivered.
Translated reviews
A
Rating: 1 out of 5
Disappointed, I order regularly and my package was dropped off at the town hall, no one contacted me to tell me that my package had arrived. I received a box of a thousand bulk bags, but where is the hygiene?
Translated reviews
Response from Packeos
Hello, Does your delivery address correspond to your home? The carrier has information that he must deliver to a shop. I think the driver couldn't find your address, however he should have contacted you by phone. I will pass the information to our carrier to be more attentive. Regarding the cardboard bottom bags, the supplier has changed its packaging method. We no longer have the choice but to offer bags packaged in boxes of 1000 and separated by small cardboard plates in batches of 100 it seems to me. I regret but we no longer have the old bags packaged in 100. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
The products I ordered are very satisfactory, I order regularly. However, the shipping costs seem high to me,
Translated reviews
Response from Packeos
Hello, As you can see, the prices of our products are already very low and do not allow us to reduce them, therefore, unfortunately, we cannot reduce the shipping costs. These are directly the rates of our carriers. Looking forward to serving you, Vincent from Packeos customer service "Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Simple site, prices defying the competition but lack of information for the transparent tubes that are mismatched.
Translated reviews
Response from Packeos
Hello, thank you for your feedback. Your cart contains transparent tubes of 50mm, ht 80mm and 60mm, ht 90mm. Would it be possible for you to specify what you mean by "Mismatched Tube"? Looking forward to serving you, Sébastien from Packeos customer service
A
Rating: 3 out of 5
Delivery much too long a week to be delivered instead of 48h as usual
Translated reviews
Response from Packeos
Hello,
The carrier may have difficulties delivering within the fastest timeframe when there is high activity.
That is why we announce on our site a maximum delay of 8 days.
Please also note that if you order before 12 PM, we commit to dispatching your order on the same day. This can also save you time.
Looking forward to serving you,
Vincent from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The carrier may have difficulties delivering within the fastest timeframe when there is high activity.
That is why we announce on our site a maximum delay of 8 days.
Please also note that if you order before 12 PM, we commit to dispatching your order on the same day. This can also save you time.
Looking forward to serving you,
Vincent from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
Navigation needs improvement. Lack of filters for better sorting. Delivery price is mixed, very expensive and to be picked up at a relay point. However, considering the price, it is fast if you order before noon! Deadline respected.
Translated reviews
Response from Packeos
Hello, On our site, you have the option to navigate among 4 main categories, each of these categories is divided into subcategories to facilitate the use of our site. Regarding the delivery price, we have chosen to directly offer the prices of our products as low as possible, unfortunately, we cannot reduce the transport costs. These are the rates of our carriers that we have applied on our site. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Cool
Translated reviews
A
Rating: 4 out of 5
Very smooth site. Best box site in my opinion.
Translated reviews
A
Rating: 4 out of 5
Order received very quickly but the box received was a bit damaged (torn) but nothing was missing from the order.
Translated reviews
Response from Packeos
Hello, during delivery, I invite you to check the condition of the boxes. If a box is damaged by the carrier, I invite you to make a comment on the carrier's slip which contains the number/nature of the product/damage so that we can refund you or resend the merchandise. Thank you for your trust, Vincent from Packeos customer service
A
Rating: 3 out of 5
The products are very good but the delivery rates are astronomical!
We are regular customers and no loyalty discount is applied, which is a real shame.
Translated reviews
We are regular customers and no loyalty discount is applied, which is a real shame.
Response from Packeos
Hello,
As you can see, the prices of our products are already very low, and do not allow us to offer transportation costs. The delivery fees you pay on the website are directly those of the carrier. We do our best to always offer you the fairest price.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
As you can see, the prices of our products are already very low, and do not allow us to offer transportation costs. The delivery fees you pay on the website are directly those of the carrier. We do our best to always offer you the fairest price.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
Good value for money but it's a shame that it's no longer possible to pay with PayPal and difficult to get delivery to certain areas
Translated reviews
Response from Packeos
Hello,
We do not deliver to homes, I regret, delivery for individuals is done through our network of relay points.
We can also deliver to a professional you know, if that is possible for you, I invite you to contact me by email, via chat or by phone during your next order.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We do not deliver to homes, I regret, delivery for individuals is done through our network of relay points.
We can also deliver to a professional you know, if that is possible for you, I invite you to contact me by email, via chat or by phone during your next order.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 3 out of 5
It's a shame that we can't order more!!! Delivery too expensive!!!
Translated reviews
Response from Packeos
Hello,
Delivery for individuals is done at relay points with a maximum of 18kg. We chose to set this weight limit because relay points tend to refuse packages that are too heavy and/or too bulky.
This limit helps to reduce these refusals.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Delivery for individuals is done at relay points with a maximum of 18kg. We chose to set this weight limit because relay points tend to refuse packages that are too heavy and/or too bulky.
This limit helps to reduce these refusals.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
only downside the personalized orange adhesive, I have to remove it and re-tape to sell by the carton
Translated reviews
A
Rating: 4 out of 5
Disappointed, because I have losses on delivery with burst cartons
Translated reviews
Response from Packeos
Hello,
If you receive an order of more than two packages, you have a 24-hour period to get back to me, by email at [email protected], via live chat, or by phone. If products are damaged, we can generally proceed with a reshipment or refund.
Please know that we will do our utmost to ensure that your next order reaches you without issues and as quickly as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
If you receive an order of more than two packages, you have a 24-hour period to get back to me, by email at [email protected], via live chat, or by phone. If products are damaged, we can generally proceed with a reshipment or refund.
Please know that we will do our utmost to ensure that your next order reaches you without issues and as quickly as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Certainly the prices are interesting but delivery remains relatively expensive.
Translated reviews
Response from Packeos
Hello,
We have chosen to immediately offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs, these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to immediately offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs, these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Very well received very quickly but shipping costs expensive
Translated reviews
Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, unfortunately we cannot reduce shipping costs. These are the rates from the carriers that we put directly on the website.
Looking forward to serving you,
Patrick from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer the lowest possible prices for our products, unfortunately we cannot reduce shipping costs. These are the rates from the carriers that we put directly on the website.
Looking forward to serving you,
Patrick from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
Some items are blocked. Clicking on them redirects to other pages but without being able to order them
Translated reviews
A
Rating: 4 out of 5
A lot of choices.
Good products
Translated reviews
Good products
A
Rating: 3 out of 5
The carrier made a mistake with the delivery address and we had to pick up the package from another merchant even though we were open....not serious on the part of the carrier when the address was clearly indicated on the package label. A reprimand.....
Translated reviews
Response from Packeos
Hello,
Thank you for your feedback, I will pass the information to our logistics department so they can notify the carrier.
We will do our best to ensure that your next order arrives without any issues.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
Thank you for your feedback, I will pass the information to our logistics department so they can notify the carrier.
We will do our best to ensure that your next order arrives without any issues.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
A
Rating: 3 out of 5
To start, the products seem to be of good quality (we'll see when used) the prices are interesting so I say don't hesitate on this point.
However, for the delivery system when ordering several cartons, it's average.
The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case).
I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange).
I think that 1 carton causes no issues.
So I use quite a few products, but if the delivery is faulty every time, I worry a bit.
It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.
Translated reviews
However, for the delivery system when ordering several cartons, it's average.
The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case).
I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange).
I think that 1 carton causes no issues.
So I use quite a few products, but if the delivery is faulty every time, I worry a bit.
It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.
Response from Packeos
Hello,
As a professional, you have the option to have your order delivered directly to your store or laboratory without weight or product limits. This allows you to place only one order and pay shipping costs only once.
You also have access like individuals to delivery at a relay point with a maximum of 18kg. This limit is in place because relay points regularly refuse packages that are too heavy and/or bulky.
Regarding shipping costs, we have chosen to directly offer you the lowest possible prices for our products, which is why we cannot reduce shipping costs, as these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
As a professional, you have the option to have your order delivered directly to your store or laboratory without weight or product limits. This allows you to place only one order and pay shipping costs only once.
You also have access like individuals to delivery at a relay point with a maximum of 18kg. This limit is in place because relay points regularly refuse packages that are too heavy and/or bulky.
Regarding shipping costs, we have chosen to directly offer you the lowest possible prices for our products, which is why we cannot reduce shipping costs, as these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 4 out of 5
GOOD
Translated reviews
A
Rating: 4 out of 5
Good responsiveness following the mistake I made the first time.
The second attempt being successful, the delivery was well ensured.
Translated reviews
The second attempt being successful, the delivery was well ensured.
A
Rating: 4 out of 5
Nothing to report, delivery time random but tracked
Translated reviews
A
Rating: 4 out of 5
Interesting rates, and the staff very good, attentive to their customers if problems arise, or for information
Translated reviews