Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
The delivery was catastrophic, we lost several half days waiting for the carrier and many hours on the phone with the often unreachable platform.
Moreover, when opening the pallet, many boxes were damaged due to the carrier (at the bottom of the pallet) and to Packeos during the preparation of the pallet (photos available)
Furthermore, many boxes were damaged during the unpacking of the goods, this was due to the carrier and to the placement of the boxes during palletization.
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Response from Packeos
Hello Mr. Meret,
We noticed that your delivery took place in two stages. We have forwarded your phone contact details to the carrier. Regarding the preparation of the pallet, we have reported the information to our logistics service. Please send us the photos to our address [email protected].
Please know that we will do everything possible to ensure that your next order is processed and delivered in the best possible time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2017
very practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2017
Super well arrived in no time, nothing to say frankly, too bad they don't deliver directly to home
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Response from Packeos
Hello Mrs. Dejdje,
As you can see, our prices are low and do not allow us to deliver to your home. Delivery for individuals is done through a network of pickup points.
Best regards,
Ludovic from Packeos customer service,
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
completely correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2017
interesting prices, quality of products, but poor stock management, many products are regularly out of stock which disrupts my orders since I have to buy elsewhere.
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Response from Packeos
Hello Mr. Maquart,
We are in the process of implementing a system that will allow us to optimize restocking so that you no longer have problems.
Thank you for your loyalty.
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
Order arrived in poor condition due to the not ergonomic packaging.
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Response from Packeos
Hello Mrs. Ferreira,
We will inform the quality service of our carrier. Please know that initially, we ship all your products packaged and protected as much as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2017
The delivery was respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
Easy and clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2017
Shipping costs are a bit high, forced to order a lot to make it worthwhile. And I can't order the products I want, pro or not.
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Response from Packeos
Hello,
We have chosen to offer you the lowest prices right away. Shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
The vast majority of our products are available for professionals and individuals.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2017
Overall your pricing offer is very well positioned, but the shipping calculation ends up considerably reducing the gap with your competitors. Too bad... Moreover, the number of products is limited, and I complete with the competition for very common products such as translucent cups 20/22 cl carton of 3000, croissant bags 101 pack of 1000, greaseproof sandwich bags 100x260mm pack of 1000, square box CRUDIPACK 750 grs Black.
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Response from Packeos
Hello Mr. Blardat,
In the end, the price of the product will be the cheapest with us because we add the actual costs calculated by the carrier. Every month we add products to the site. To stay informed, I invite you to subscribe to our newsletter on our site.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2017
Beautiful site but not very attractive at first glance
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Response from Packeos
Hello Mr. Tonye Mbog,
If you would like us to make changes to our site, we are open to suggestions from all our customers.
Looking forward to hearing from you.
Ludovic from Packeos customer service
"Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2017
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2017
Products conform to the descriptions, now we await the result as soon as they are used.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2017
correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2017
Shipping costs too high otherwise nothing to complain about good site fast and neat
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Response from Packeos
Hello Ms. Hajjaj,
The carrier's costs are calculated based on the weights shipped. We have chosen to offer you the lowest prices for our products right away.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2017
Good value for money of the ordered products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2017
delivery much too long "shipped on the 8th" received on the 15th.............
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Response from Packeos
Hello Mr. Le Troadec,
The average delivery times are 5 to 8 days after payment. We will do our best to ensure that your next order reaches you as quickly as possible.
Best regards,
Ludovic from Packeos customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2017
PACKEOS house perfect nothing to say
the delivery service very average
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Response from Packeos
Hello Mr. Maurice,
We do our best to ensure that your order reaches you as quickly as possible and in impeccable conditions. The delivery time is on average 5 to 8 days after payment.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2017
delivery delay and often the delivery people are often rushed and do not give you time to check the delivery
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Response from Packeos
Hello Mrs. Sansa,
Upon delivery, it is your responsibility to check the general condition of the packages as well as their number. You then have a period of 24 hours to contact us and let us know if any products are missing from your order.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2017
More than a week to receive products in stock is long. Especially living nearby (Nancy).
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Response from Packeos
Hello Mr. Cilla,
We have contacted the carrier to ensure they adhere to the delivery times. We will do our best to ensure that your next order arrives in better time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2017
good no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
Order shipped quickly with the ordered products. After several orders no missing items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2017
The Packeos service is good but the delivery service is really bad
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Response from Packeos
Hello Mr. Siboni,
We are doing everything possible to deliver to you as quickly as possible. As soon as the delay exceeds 8 days, we issue a warning to our carrier.
We thank you for your trust.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2017
Practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2017
interesting in terms of prices, quickly expensive in delivery. And sometimes lacks details on products (photos or dimensions) however, effective chat so by respecting the schedules we manage to get the answer.
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Response from Packeos
Hello Mrs. Sorin, You can enlarge the photos of our products by clicking on them. The dimensions are regularly indicated. We are in the process of providing the rest of the products that do not have precise dimensions. Thank you for your trust. Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order still not received, 10 days after payment
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Response from Packeos
Hello Mrs. Fontanel, The carrier is having difficulties delivering to you. I have forwarded your contact details to him so he can contact you and proceed with a second delivery. We apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
apparently the site is not up to date which generated a difficulty that you nevertheless managed to resolve quickly
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Response from Packeos
Hello Mrs. Merle, Following a change of supplier, the packaging of the aluminum pie dishes had changed. We thank you for your feedback and wish you good online shopping. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2017
very good site! fast if I don't give the maximum rating, it's because some of the products I want to order are often out of stock
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Response from Packeos
Hello Mr. Zerr,
We have implemented a new restocking system to be more responsive regarding stock shortages.
We do our best to avoid these shortages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
there should be a loyalty service, and review the packaging of the pallets
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Response from Packeos
Hello Mr. Simonian,
We have recently given instructions to our logistics team to better protect your pallets.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2017
In a positive way: order, maintenance in case of problems, and delivery have been satisfactory so far.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2017
Goods conform, well packaged and good quality-price ratio. The issue remains with your carrier (Mazzet) that you will need to resolve quickly, I think.
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Response from Packeos
Hello Mr. Rampillon,
We do our best to satisfy all our customers. We will do what is necessary with our carrier to ensure that this problem does not occur again.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2017
Your carrier was extremely bad on this order, appointment postponed 4 times without us being informed, no contact on the delivery tracking page, response time unbelievable once the carrier's number was found on the internet, and finally no time slot given on the day of the final appointment. Must be reviewed imperatively, I have never seen such a complicated delivery in over 20 years of receiving packages! Moreover, I found myself out of stock of packaging boxes as the delivery dragged on....
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Response from Packeos
Hello Mrs. Leg,
Our carrier apparently had difficulties delivering to you because your company's name was not indicated at the delivery address.
We will do our best with our carrier so that they can deliver to you under better conditions during your next order.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2017
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2017
Incomplete order and half refund 1 month later
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Response from Packeos
Hello Mrs. Lalouchi, We sent you a refund proposal in early May on the Paypal.com site. We could only refund you after you accepted this request. We will do our best to ensure that your future orders go more smoothly. Best regards, Ludovic from Packeos customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2017
The delivery service should be improved and take into account customer requests regarding the times to be respected.
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Response from Packeos
Hello Mrs. Freitas-Herlin, We are doing our best to ensure that your requests are respected by our carrier. However, it happens that our carrier cannot take into account certain requests regarding delivery times. We apologize for the inconvenience caused. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2017
It's a shame there is no phone number for direct contact
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Response from Packeos
Hello Mr. Roche, We have improved our after-sales service. You can now contact us by phone at 0 892 350 005 (0.40€/min + call price). Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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