Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
I find the fluidity of the site and the information perfect. However, if I may suggest, it would be good to indicate the base of the bags, as considering the indicated dimensions can be misleading when ordering.
I am also pleasantly surprised by the quality of customer service, following my mistake on my order, I was called back and advised, top notch!!
I will certainly place another order
For now, I am waiting for the one I just placed, but it seems extremely fast, let's see the quality of the delivery for the fifth star!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2023
Very very bad packaging. Item bent. Given the price I paid.... Delivery overpriced...
Strongly discouraged
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Response from Packeos
Hello, I am sorry that you received damaged items. Do you have the possibility to send me photos of the products? Looking forward to serving you, Dan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2023
Good products but shipping costs are overpriced... in these times, it's hard to understand such rates!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
During an order, I had a small problem with some items, the customer service was very responsive and resolved the issue quickly, deliveries are fast, and the products are a good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
Simple and effective.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Navigation on the site is not very practical. Too many proposed products are unavailable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
Delivery a bit late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Good products at good prices but a big negative point on the shipping costs which are too high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
The new Packeos site is easy to navigate but I often hesitate to order from them. Because there are often out of stock and the delivery time is long (7 to 10 days).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
Very clear site. We are now waiting to see the goods.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Products at interesting prices and delivery went smoothly. However, one of the products I ordered was no longer available and I was only informed of this once my order was validated and paid. Packeos will refund me (normally) but I would have liked to know that this product was missing BEFORE ordering (because maybe I wouldn't have ordered from them then).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Very large choice for cake box sizes and very accessible prices!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The product is of good quality but the transport remains to be seen, torn box and torn plastic protection bag. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
Product matching the description. Small negative point for the delivery... we are offered a slightly higher price to be notified by SMS of the delivery. I never received this message. Fortunately, I was at home, so I was able to receive the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
As a professional, finding pastry boxes is a headache. Lots of choices and delivery is okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2022
Very happy with the products, fast delivery.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Order as expected, fast and serious delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2022
The carrier showed up in front of my building without ringing the doorbell knowing that my husband was waiting for him. He claimed to have rung but did not do so.
I find that unacceptable knowing that I pay for the transport.
Please escalate this incident to GLS.
I am waiting for my package hoping it is not damaged.
Best regards
Mrs. MAKHOUF
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Response from Packeos
Hello. I really regret that the delivery went wrong. I completely agree with you, ringing the bell is the least one can do to ensure someone's presence to receive the packages. We are contacting the carrier to relay this information, and I will get back to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Products are often missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
It's okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Very good value for money and fast delivery which is very appreciated, meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
It's really a shame that the shipping costs are expensive because I would order more
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Response from Packeos
Hello, We have chosen to offer the lowest possible prices for our products. Therefore, we unfortunately cannot reduce the shipping costs on the site. The fees you see are directly the rates from our carriers. This is the actual delivery cost. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
this delivery was all in bulk, the boxes were shattered and the delivery was scheduled on the store's closing day so the packages were delayed and ended up damaged (sic the delivery person)
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Response from Packeos
Hello, Thank you for your feedback, we will contact the carrier so that they can correct the issue directly with the driver to prevent this from happening again. If any products are damaged, I invite you to get back to me by email so that I can find a solution! Do you have the possibility to send me one or two photos of the packages? Here is my email: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
You can find everything! Small downside: the shipping costs are too high. This increases the order amount by a third.
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Response from Packeos
Hello, As you can see, the prices of our products are already very low. That is why we cannot reduce the shipping costs on the website. These costs you pay are directly the rates of our carriers. We are transparent unlike what is mostly done on the internet, we do not hide the shipping costs in the margins of our products. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Always an excellent product and happy with the service, however the shipping costs are EXCESSIVELY expensive and it's getting worse... it's complicated for everyone...
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Response from Packeos
Hello, At Packeos, we have chosen to offer the lowest possible prices for our products, which is why shipping costs may seem high. These are the actual delivery rates charged to us by various carriers. Unlike what is commonly done on the internet, we do not hide these costs in the margins of our items. Furthermore, the diesel tax that carriers must pay has skyrocketed in recent months. We have been forced to apply it; otherwise, we would lose money on our shipments. We look forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
The website is very clear, the prices are really interesting, we have been ordering for our pastry shop for over 10 years. The team is very attentive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
The order was delivered in two parts. The second delivery was made to a nearby store without notifying me!
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Response from Packeos
Hello, Thank you for your feedback, we will pass the information to our carrier so that they are more vigilant in the future. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Delivery service to review, very rushed delivery people
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Response from Packeos
Hello, Thank you for your feedback, we have passed the information to our carrier so that they can improve their delivery service. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
LACK OF CAKE BOXES 28X28 THE COLORED ONES I HAD TO ORDER THE WHITE BOXES - THANK YOU
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Response from Packeos
Hello, Our supplier is lacking raw materials to produce its items. We wanted to prioritize the white boxes to ensure we have pastry boxes for our customers. Please know that we are doing our best to always offer as many items as possible on our site at discount prices! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Overall very good, a few crushed boxes (tray boxes) I find the shipping costs a bit expensive
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Response from Packeos
Hello, If you have damaged products upon delivery, I invite you to contact us by phone, email, or live chat. We are here to find a solution! Regarding shipping costs, we have chosen to apply the rates of our carriers directly because, as you can see, the prices of our products are already very low. We cannot offer or reduce these costs, otherwise we would lose money on our shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
DISAPPOINTED WITH THIS ORDER BECAUSE THE BAG IS SEALED IN THE MIDDLE AND NOT ON THE SIDE. SO AESTHETICALLY IT IS NOT NICE
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Response from Packeos
Hello, The cardboard bottom bags have been offered with a seam at the back since the beginning on our website. The manufacturing cost is reduced thanks to this technique, and the seam is extremely strong. This allows us to offer these bags at very low prices. Generally, our clients present their cookies or candies with this seam present at the back. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
Fast shipping and good advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Very good products, the quality of the bag has decreased a bit during the last order. The thickness has decreased and they are less durable. To be corrected.
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Response from Packeos
Hello, Thank you for your feedback, we have already reported the information to our supplier, it is possible that it is a batch of bags different from the usual orders. Please know that we are doing our best to offer the best possible products at the fairest prices. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Order received quickly and in good condition. Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2022
delivery OK, reasonable price and good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2022
I would prefer delivery through the post.
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Response from Packeos
Hello, We have chosen to work with GLS for cardboard deliveries. They specialize in shipping packages from one to several dozen kilos. We have improved our delivery service since we stopped with DPD. We do our best to always offer the best possible service at the fairest price. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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