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Rating: 4 out of 5
Conforming products nothing to say, package arrived after more than 5 working days for an order placed on 12/12/2021
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Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
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Rating: 1 out of 5
I ordered on December 1st to have my order for Christmas. I paid for delivery and received it 1 month later. The worst part is that I paid for delivery which was supposed to take a week. And here I am, a month later...
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Response from Packeos
Hello, The carrier could not deliver to the relay point for an unknown reason, they did not inform us and returned the merchandise only a month later. Once you got back to us, we were able to resend it. In a few weeks, we will change carriers along with our website. This will further improve the delivery service. I apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 3 out of 5
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
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Response from Packeos
Hello,
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
A
Rating: 4 out of 5
it's always very unfortunate that the availability of products this year is not up to par
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Response from Packeos
Hello,
We are doing our best to always offer our products on the website. Unfortunately, our suppliers are facing shortages of raw materials, it is difficult for them to keep up, which is why our purchasing department is trying to find solutions to offer other products.
This year, for example, we have been able to offer 600 new items on our site to compensate for certain shortages.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We are doing our best to always offer our products on the website. Unfortunately, our suppliers are facing shortages of raw materials, it is difficult for them to keep up, which is why our purchasing department is trying to find solutions to offer other products.
This year, for example, we have been able to offer 600 new items on our site to compensate for certain shortages.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Very practical site. Maybe add photos of the products to evaluate before buying.
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Response from Packeos
Hello, We will be changing our website in a few weeks, which will be more user-friendly and we plan to add many product photos! It will be easier for you to see, for example, how the products can open, which will give you a better idea of what we can offer on Packeos. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Well done, lots of choices
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Rating: 3 out of 5
As I say every time you ask me, the shipping costs are too high
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Response from Packeos
Hello,
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
The bags are good and of quality. However, the shipping costs are too expensive
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Rating: 4 out of 5
There were fewer choices than usual.
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Rating: 4 out of 5
Good value for money
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Rating: 4 out of 5
nothing to report
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Rating: 3 out of 5
Too bad the shipping costs are expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Rating: 4 out of 5
Good overall. Except for the pastry boxes
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Correct quality
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Rating: 3 out of 5
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
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Response from Packeos
Hello, We package our products in boxes or pallets, if you received products packaged in plastic, it must be the carrier's fault. I will pass on the information so that they are more vigilant. Could you please provide me with the list of damaged products? Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
As usual it's okay, but quite a few products missing
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Rating: 3 out of 5
Received the order with missing products and out of stock items while on the day ordered the items were in stock
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Response from Packeos
Hello,
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Rating: 4 out of 5
Very good except for the delivery.
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Rating: 4 out of 5
Clear
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Rating: 4 out of 5
Very good serious site. Order received very quickly, well packaged.
The only downside is that the restocking of products should be faster and the shipping costs a little lower than the competition!
In any case, I would recommend very soon and recommend this site 100%
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The only downside is that the restocking of products should be faster and the shipping costs a little lower than the competition!
In any case, I would recommend very soon and recommend this site 100%
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Rating: 4 out of 5
Transport too expensive for certain products. For the rest, it's fine.
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Rating: 4 out of 5
perfect
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Rating: 3 out of 5
Some items crushed and damaged in certain places
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Response from Packeos
Hello,
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address:
[email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address:
[email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Very satisfied with the product, fast delivery, one downside is the shipping costs. Had to order a large quantity to offset them. Paying €15 for a package worth €10, we need to think about finding a solution, unless this is intentional!!
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. We cannot reduce shipping costs. These are calculated based on weight and delivery department. The fees you see on our site are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer the lowest possible prices for our products. We cannot reduce shipping costs. These are calculated based on weight and delivery department. The fees you see on our site are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 3 out of 5
Deplorable delivery!!!
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Response from Packeos
Hello,
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 3 out of 5
Often we cannot visualize your products
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Response from Packeos
Hello, We are currently looking with our communication team to add the missing photos. This will allow you to better visualize the products we sell. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Well received except the cake cardboard packaging was a bit crushed at the end
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Rating: 4 out of 5
Delivery a bit long
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Rating: 3 out of 5
Very expensive fees, the cost price of the chosen product is no longer the same after tax and fees paid
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Non-contractual photos
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Rating: 4 out of 5
Product easy to find on the site
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Rating: 4 out of 5
The photos of the plastic bag models do not reflect reality
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Response from Packeos
Hello,
Can you confirm that you have received white bags, and not transparent bags?
Do you have the possibility to send me photos of the products you have received?
You can contact me at the following email address: [email protected]
Looking forward to serving you,
Dan from Packeos customer service
"Quality Packaging at Discount Prices"
Can you confirm that you have received white bags, and not transparent bags?
Do you have the possibility to send me photos of the products you have received?
You can contact me at the following email address: [email protected]
Looking forward to serving you,
Dan from Packeos customer service
"Quality Packaging at Discount Prices"
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Rating: 4 out of 5
A delivery problem a bit long to resolve but the order is compliant and the bags remain at a correct price.
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Rating: 3 out of 5
A bit disappointed because I did receive the ordered catering trays except that the top tray of some lots are damaged and aesthetically it's not great! Let's hope next time will be better...
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Response from Packeos
Hello,
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Good, but the bags were open, and the boxes dirty! But the package seems to have been mishandled by DPD delivery..... Who also made delivery errors!
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Response from Packeos
Hello,
Thank you for your feedback, could you send me one or two photos of the received products so that I can show them to the carrier?
You can send them to my address [email protected]
Looking forward to serving you
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Thank you for your feedback, could you send me one or two photos of the received products so that I can show them to the carrier?
You can send them to my address [email protected]
Looking forward to serving you
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
Very good service and fast delivery. Too bad the jars are made in China and not in Europe!...
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Response from Packeos
Hello,
About 90% of our products if not more are made in Europe. We do our best to offer CE origin products. However, to offer competitive prices in the market we also work with a Chinese supplier. If the kraft cardboard pots were made in Europe, the price would probably not be the same at all.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
About 90% of our products if not more are made in Europe. We do our best to offer CE origin products. However, to offer competitive prices in the market we also work with a Chinese supplier. If the kraft cardboard pots were made in Europe, the price would probably not be the same at all.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Rating: 4 out of 5
good quality
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Rating: 1 out of 5
Order placed on June 10 and still nothing received ..
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Response from Packeos
Hello,
The package is on its way, the carrier has already tried to deliver to you once unsuccessfully on 12/06 around noon. As we indicate on the site, we do not deliver to individuals at their homes because some addresses like yours are too difficult to access, we only deliver to a network of pickup points.
I will follow up with the carrier and keep you updated as soon as I have news.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The package is on its way, the carrier has already tried to deliver to you once unsuccessfully on 12/06 around noon. As we indicate on the site, we do not deliver to individuals at their homes because some addresses like yours are too difficult to access, we only deliver to a network of pickup points.
I will follow up with the carrier and keep you updated as soon as I have news.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"