Customer reviews of Packeos

For the last 2 orders placed for vacuum bags, the ordered references (1st order: 150x300 / 2nd order: 150x200) were replaced without notifying us with others (150x280 - unusable for us because of the unsuitable format). Not to mention the packages ripped open by DPD at every delivery.
At the beginning of May, we were promised that the correct references would be redelivered and that a carrier would come to collect the wrong products. Still no news despite a follow-up on the Packeos voicemail on May 28.
I hope for a commercial gesture from them.

The products are good and the price is affordable. However, some products keep increasing, so to compensate, we have to change sizes to not lose too much margin on our activity.
Very positive point: often new products appear

Clear and fast

Second order no surprises

Not solid at all.
I regret my purchase

Nothing to report.

PRACTICAL

my order was supposed to arrive thursday, confirmed by you directly. When it hadn’t even arrived Friday, I tried to call but no answer, answering machine. Let’s hope it arrives next week

Very good site, new products are regularly available. Shipping costs are a bit high.

I just received an order on Monday, May 10 and the state of the delivery is deplorable, I took photos because at the price of your delivery service we can expect the best and there I have several damaged products.

real-time order tracking would be a plus.

I received a few torn boxes.

online payment not taken into account
no response to my voicemail
after the call, fast shipping without commercial gesture

very good shop. We had a problem with the carrier and packeos was great

Very responsive customer service. Satisfied with the service.

I ordered boxes 1208, I received 1208b.

Waiting for my package arrived late due to the carrier, the Packeos manager wished me good luck for receiving the package in the coming days?

The quality-price ratio is great. The packaging products fit perfectly. But as always, the delivery goes wrong. This time our package arrived in bulk, exploded cartons, some completely unpacked, to be picked up in the truck.

Good site... but sometimes lacks references and/or stock

A good welcome and good site follow-up. Fast shipping times.

Good

Be careful with product tracking... We should have regular availability.

very good fast delivery

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15 days to get delivered. It's too long

The boxes always arrive in poor condition, especially the torn edges. Fortunately, so far it hasn't affected the contents. But it would be good to pay more attention to this

Good, only downside is the delivery is too expensive

The site is clear except for the delivery where I didn't immediately understand that over 18 kg it was impossible to get delivered so I removed an item from my order. For the preparation of the package, the box arrived a bit damaged so in my opinion not sturdy enough.

Average

Hello. Very dissatisfied with my order. Indeed, when ordering 5000 sauce pots I do not understand why you do not include the lids. Moreover, I ordered five boxes of Craft salad pots and received an invoice for five, refunding four. Normal, you might say. However, it would be very wise to receive an email when you have a restock. I also think you should change carriers, the one you currently have is terrible. The site states that it is delivered in three to four working days, for my part I have never been delivered before a week and a half, and for the last one, two weeks. Out of the seven or eight orders I have had, each time a box was broken. No return but still. Finally. When I call to get 5000 cutlery for salad pots that I did not receive and I am told that the cutlery will be sent at your expense, unfortunately for me I receive the lids with 20€ shipping costs and additionally deducted from my account. I never gave authorization for a deduction. Indeed, I have always paid by credit card. Unacceptable. Three to four times more expensive than Colissimo. Delivery after four days too.... Here it is. Here is my evaluation, as much as the first order was very good, in the span of six months it has become very very very unpleasant to keep for my part. I do not yet know if I will continue to order from you. In any case, I wish you to improve and wish you a good day thank you

Currently a big supply problem for certain references

I am usually satisfied, but here I feel like I have been misled, as I placed 2 separate orders a few days apart so it is normal that I was charged for 2 deliveries, but I was delivered in one go, so I find it dishonest to charge me for 2 deliveries when my 2 boxes of products were in the same delivery. It's a shame!

Good

Shipping costs are way too expensive

Hello,
Delivered 13 days after the order date.
The pickup point refused my package because the sender did not stick the label.
I finally received a wrong package today with only small plastic bags.
This is a big mistake!!
Customer service still does not answer the phone.
I ordered
White square boxes - : pack of 50 pieces, :
23x23x13cm
White square boxes - : Pack of 50 pieces, :
10x10x8cm
Thick BLACK GOLD - : Pack of 50, CAR@ORNO
: 22x22cm

Damaged, opened and wet cartons

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Never delivered
I ordered again but without any commercial gesture

Good

Package arrived damaged Box much smaller than in the photo disappointed Difficulties returning the package First and last order