English 
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Rating: 5 out of 5
nothing to complain about, navigation, products delivery top notch
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Customer reviews of Packeos
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
Summary of reviews
Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 1 out of 5
Order placed on June 10 and still nothing received ..
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Response from Packeos
Hello,
The package is on its way, the carrier has already tried to deliver to you once unsuccessfully on 12/06 around noon. As we indicate on the site, we do not deliver to individuals at their homes because some addresses like yours are too difficult to access, we only deliver to a network of pickup points.
I will follow up with the carrier and keep you updated as soon as I have news.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
The package is on its way, the carrier has already tried to deliver to you once unsuccessfully on 12/06 around noon. As we indicate on the site, we do not deliver to individuals at their homes because some addresses like yours are too difficult to access, we only deliver to a network of pickup points.
I will follow up with the carrier and keep you updated as soon as I have news.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 1 out of 5
For the last 2 orders placed for vacuum bags, the ordered references (1st order: 150x300 / 2nd order: 150x200) were replaced without notifying us with others (150x280 - unusable for us because of the unsuitable format). Not to mention the packages ripped open by DPD at every delivery.
At the beginning of May, we were promised that the correct references would be redelivered and that a carrier would come to collect the wrong products. Still no news despite a follow-up on the Packeos voicemail on May 28.
I hope for a commercial gesture from them.
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At the beginning of May, we were promised that the correct references would be redelivered and that a carrier would come to collect the wrong products. Still no news despite a follow-up on the Packeos voicemail on May 28.
I hope for a commercial gesture from them.
Response from Packeos
Hello,
Regarding the 150x300mm vacuum bags, our supplier changed the size to 280mm, we unfortunately did not make the change right away. We cannot send you the size you want.
For the 150x200mm bags, it's really strange because we still have this dimension, it may be a preparation error.
Did you get back to me during your penultimate order in January?
I am sorry but I cannot find any trace of emails or voicemails, that is why we did not process the request.
I invite you to contact me by email at my address: [email protected], by phone at 03 89 23 43 18, or via the live chat on the website. We will find a solution.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
Regarding the 150x300mm vacuum bags, our supplier changed the size to 280mm, we unfortunately did not make the change right away. We cannot send you the size you want.
For the 150x200mm bags, it's really strange because we still have this dimension, it may be a preparation error.
Did you get back to me during your penultimate order in January?
I am sorry but I cannot find any trace of emails or voicemails, that is why we did not process the request.
I invite you to contact me by email at my address: [email protected], by phone at 03 89 23 43 18, or via the live chat on the website. We will find a solution.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
I AM DELIGHTED WITH THE SITE WHICH IS VERY PRACTICAL AND VERY SIMPLE
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A
Rating: 5 out of 5
Serious company
Easy contact
Delivery in 3 days
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Easy contact
Delivery in 3 days
A
Rating: 5 out of 5
Super fast delivery
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A
Rating: 5 out of 5
Great choice of products, interesting prices and fast delivery. Thank you
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A
Rating: 5 out of 5
Nothing to report except the speed of delivery
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A
Rating: 5 out of 5
Quality product, several orders never disappointed, fast delivery ideal for my needs
Good quality-price ratio
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Good quality-price ratio
A
Rating: 5 out of 5
I often order from Packeos and I have always been satisfied, very good merchandise very good welcome I highly recommend (not expensive at all).
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Good product, shipping costs a bit high
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A
Rating: 5 out of 5
Package arrived within the expected time, good quality products
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A
Rating: 5 out of 5
Fast delivery, well-protected package
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A
Rating: 5 out of 5
Perfume
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A
Rating: 1 out of 5
Not solid at all.
I regret my purchase
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I regret my purchase
Response from Packeos
Hello,
The white pastry boxes meet market standards. We have not received any other negative feedback regarding this product. Could it be possible that you received a damaged batch?
Looking forward to serving you,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
The white pastry boxes meet market standards. We have not received any other negative feedback regarding this product. Could it be possible that you received a damaged batch?
Looking forward to serving you,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
A
Rating: 5 out of 5
Good product
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A
Rating: 5 out of 5
Choice, price, and speed. What more could you ask for?
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A
Rating: 5 out of 5
Fast and good value for money
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A
Rating: 5 out of 5
Nothing to report, the pallet was very well packaged. Too bad for the POP range which is going to be discontinued. The range that replaces it seems too cluttered and not nice for our clientele.
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A
Rating: 1 out of 5
my order was supposed to arrive thursday, confirmed by you directly. When it hadn’t even arrived Friday, I tried to call but no answer, answering machine. Let’s hope it arrives next week
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Response from Packeos
Hello,
I will follow your order and try to understand why the transporter didn't deliver already. I'll come back to you asap.
Best regards,
Ludovic From Packeos.
I will follow your order and try to understand why the transporter didn't deliver already. I'll come back to you asap.
Best regards,
Ludovic From Packeos.
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good!!!
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A
Rating: 5 out of 5
great
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A
Rating: 5 out of 5
Good follow-up, quality customer service.
Good products.
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Good products.
A
Rating: 5 out of 5
Even though the website was down for a few hours, everything went very well. The handling and delivery were quick
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A
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
I received a few torn boxes.
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Response from Packeos
Hello,
thank you for taking the time to write this review.
Was the box of your delivery damaged?
If so, did you make a reservation on the carrier's slip?
For tracking the file, please send us photos of the products.
Thank you for your trust,
Vincent from the packeos customer service
Tel: 03 89 23 43 18
thank you for taking the time to write this review.
Was the box of your delivery damaged?
If so, did you make a reservation on the carrier's slip?
For tracking the file, please send us photos of the products.
Thank you for your trust,
Vincent from the packeos customer service
Tel: 03 89 23 43 18
A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
in line with my expectations, fast delivery, I recommend
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A
Rating: 5 out of 5
Fast delivery, correct price, and on the phone, great welcome and attentive to the customer.
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A
Rating: 5 out of 5
Always happy with my orders placed with them. Speed, responsiveness of their service. And of course, always quality products. I recommend and will recommend again with them.
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A
Rating: 3 out of 5
online payment not taken into account
no response to my voicemail
after the call, fast shipping without commercial gesture
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no response to my voicemail
after the call, fast shipping without commercial gesture
Response from Packeos
Hello,
the return interface of our bank displayed an error on your order.
Following your message and after verification, we proceeded with the shipment of it.
Our customer service is available from 8:00 AM to 12:00 PM and from 1:15 PM to 5:00 PM from Monday to Thursday and from 8:00 AM to 12:00 PM on Friday via: phone, chat on the site, and by email.
Thank you for your trust,
Dimitri from customer service
the return interface of our bank displayed an error on your order.
Following your message and after verification, we proceeded with the shipment of it.
Our customer service is available from 8:00 AM to 12:00 PM and from 1:15 PM to 5:00 PM from Monday to Thursday and from 8:00 AM to 12:00 PM on Friday via: phone, chat on the site, and by email.
Thank you for your trust,
Dimitri from customer service
A
Rating: 5 out of 5
Very good price
very fast delivery, almost EXPRESS
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very fast delivery, almost EXPRESS
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
This was the third order and I find the site clear (the information I was looking for was there) and easy to navigate.
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A
Rating: 5 out of 5
Very happy with my order.
Received very quickly!!
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Received very quickly!!
A
Rating: 5 out of 5
Clear site... With a good range of products
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Pretty box, very interesting price, fast delivery.
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