Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
We should be able to keep a template list on your site so we don't have to reorder each product one by one? It's very long!!!
And I can't add items to favorites.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2023
It is unacceptable for a packaging company to send a product with dimensions (6.5x20x7) in a box of (24.5x24.5x31.5)! That's a volume about 22 times larger than necessary!!! But that's not the worst! Weight of the ordered product: 192 grams. Weight of the received box: 1065 grams, including 816 grams of hyper dense filler!!! And who paid the shipping cost for such a heavy package?? €7.79 for shipping against €5.96 for the cost of the product. The war in Ukraine is a convenient excuse, and we are willing to be taken advantage of within reason, but this is pure and simple fraud! If the product had been packaged in a smaller box (a company that makes packaging must have that in stock...) and with little or no filler (plastic pouches are not a fragile product!) the shipping costs would not be so high!
We don't even talk about the waste of materials and even less about ecology!!!!
I have nothing to say about the product itself, it meets my expectations and is of good quality. However, I will go elsewhere next time because the shipping conditions are deplorable.
Too bad for this company that loses a customer it had just won. I package nearly 4000 soaps a year and could have greatly consumed from them. Everyone has their choices, mine will now be elsewhere!
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Response from Packeos
Hello, The carrier operates with weight brackets for billing our shipments. In this case, for a delivery in the department where you are located, the shipping costs for orders from 0.1 to 3Kg are the same. The boxes we use are those that are in standard sizes, orders with a single package of a small-sized product are rare on our site. Looking forward to serving you, Dan from the Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Quality products and fast delivery, however my package arrived at the relay point completely open and the box was ripped. Fortunately, nothing was missing but for the price of delivery, not serious ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
Competitive prices but excessive shipping costs
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2023
Very very bad packaging. Item bent. Given the price I paid.... Delivery overpriced...
Strongly discouraged
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Response from Packeos
Hello, I am sorry that you received damaged items. Do you have the possibility to send me photos of the products? Looking forward to serving you, Dan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2023
Good products but shipping costs are overpriced... in these times, it's hard to understand such rates!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Navigation on the site is not very practical. Too many proposed products are unavailable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Products at interesting prices and delivery went smoothly. However, one of the products I ordered was no longer available and I was only informed of this once my order was validated and paid. Packeos will refund me (normally) but I would have liked to know that this product was missing BEFORE ordering (because maybe I wouldn't have ordered from them then).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The product is of good quality but the transport remains to be seen, torn box and torn plastic protection bag. Too bad.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2022
The carrier showed up in front of my building without ringing the doorbell knowing that my husband was waiting for him. He claimed to have rung but did not do so.
I find that unacceptable knowing that I pay for the transport.
Please escalate this incident to GLS.
I am waiting for my package hoping it is not damaged.
Best regards
Mrs. MAKHOUF
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Response from Packeos
Hello. I really regret that the delivery went wrong. I completely agree with you, ringing the bell is the least one can do to ensure someone's presence to receive the packages. We are contacting the carrier to relay this information, and I will get back to you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
this delivery was all in bulk, the boxes were shattered and the delivery was scheduled on the store's closing day so the packages were delayed and ended up damaged (sic the delivery person)
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Response from Packeos
Hello, Thank you for your feedback, we will contact the carrier so that they can correct the issue directly with the driver to prevent this from happening again. If any products are damaged, I invite you to get back to me by email so that I can find a solution! Do you have the possibility to send me one or two photos of the packages? Here is my email: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
The order was delivered in two parts. The second delivery was made to a nearby store without notifying me!
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Response from Packeos
Hello, Thank you for your feedback, we will pass the information to our carrier so that they are more vigilant in the future. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
DISAPPOINTED WITH THIS ORDER BECAUSE THE BAG IS SEALED IN THE MIDDLE AND NOT ON THE SIDE. SO AESTHETICALLY IT IS NOT NICE
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Response from Packeos
Hello, The cardboard bottom bags have been offered with a seam at the back since the beginning on our website. The manufacturing cost is reduced thanks to this technique, and the seam is extremely strong. This allows us to offer these bags at very low prices. Generally, our clients present their cookies or candies with this seam present at the back. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2022
The website, prices, and customer service are impeccable. Unfortunately, the delivery is catastrophic, our products were delivered in the middle of the street, not even on the sidewalk, really on the street. It's a shame that everything else is ruined by the delivery.
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Response from Packeos
Hello, Thank you for your feedback, I will pass the information to our carrier. However, the law in France allows the delivery person to leave your pallet at your doorstep. If he brings your order inside himself and damages something that belongs to you, he is held responsible and the carrier's insurance will not cover it. Unfortunately, this is why some drivers refuse to take this risk. If you wish, you can select the GLS carrier for your future orders, as they deliver all orders under 100kg in cardboard. Unlike pallets, parcel deliveries can be made directly inside your establishment. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2022
Hello, unlike my first order where everything arrived intact, my second order arrived with a torn box. Two packs of discs, the packaging was torn and I found the discs loose in the box (torn at the bottom). It's a shame.
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Response from Packeos
Hello, Thank you for your feedback, did you take any photos of the packages? This allows us to pass the information to our carrier so that they can be more vigilant in the future. If any products are also damaged, please get back to me by email so we can find a solution: [email protected] Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2022
Just one small detail, I find the delivery fees a bit expensive.
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Response from Packeos
Hello, We have chosen to offer the lowest possible prices for our products, with very low margins, therefore, the shipping costs you see on the website are directly the rates from our carriers. This is what we then pay for the shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2022
The rating for the carrier: crushed and opened package!!!!!!
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Response from Packeos
Hello, Thank you for your feedback, I will forward this information to our contact at the carrier so they can take action with the agency that delivered your order. We do our best to always deliver under the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
High shipping costs, especially on evaluated. At the order, the weight of the package indicated 5.5kg. DPD announces a package of 3kg. Correct product price and fast customer service.
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Response from Packeos
Hello, We are currently updating all the weights and volumes of our items to match reality as closely as possible. Adding the volume will also allow us to know the number of packages or pallets in advance for an order. This will facilitate the transport of goods. I am sorry that there was this weight difference but I want to point out that it does not change the shipping costs present on the site as we operate by weight brackets, for now the brackets are from 1 to 15kg, and from 15 to 22kg by DPD. In a few weeks we will be working with a new carrier GLS and the brackets will be indicated kilo by kilo to better adjust the transport costs. Looking forward to serving you, Ludovic from Packeos customer service "Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2022
Regarding the site, correct for product choice. For the choice of delivery location, the home delivery option is not easy to determine. I was offered a relay point that refused the package (Casino St Jean de Maurienne (73) then a second one that also refused. Intervention by email to have a home delivery. Delivery providers need to be reviewed.
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Response from Packeos
Hello, We are currently in the process of changing carriers, this should be effective by the end of April. It happens that some pickup points refuse packages when they have little space left, this does not necessarily depend on the carriers. The tracking link that will soon be available directly on your Packeos account will allow you to track your order and take action on it. This link will save time in case of issues. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2022
Simple and clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
The condition of some goods is borderline
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Response from Packeos
Hello, Did you receive any damaged goods? We are committed to always offering products of the best possible quality, and we do our utmost to protect these items during transport. If you wish, you can send me one or two photos to my address [email protected]. We will find a solution. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2022
Honestly, everything should be put on a pallet if not top or put boxes to separate the boxes with the bags, delivery service 0 because to put a pallet in front of the shop in the middle of service
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Response from Packeos
Hello, We have chosen to protect our pallets with thick cardboard boxes in addition to strapping. All our products are also packaged in boxes or wrapped in plastic according to the suppliers. Was your order damaged upon delivery? For orders under 100kg, you have the option to choose parcel delivery, which prevents the carrier from leaving the pallet on the sidewalk. Please note that the driver is within his rights when he leaves the pallet in front of your address. French law allows him to do so. However, I can still pass the information to the carrier so that he is more vigilant in the future. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2022
The site is becoming more and more complicated to find the desired references, either they have disappeared or are out of stock
As for delivery, once out of two, it is just a struggle with the delivery person, either he delivers on Monday when it is specified not to, or it is on a pallet wrapped in bulk when we are in the city...
As for the price that changes constantly
With shipping costs, the financial interest is starting to seriously diminish
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Response from Packeos
Hello, With the current situation, our suppliers are having a lot of trouble producing the items we usually offer on the site. Prices fluctuate and availability varies, which is why we have to adapt very regularly. I apologize for the inconvenience caused. In order to simplify your experience on Packeos, we will have a new website in a few weeks that will add new features such as restock alerts on out-of-stock products. These will remain visible on the site so you can always know what we can normally offer. A new GLS carrier will appear at the same time as the new version of the site. This one specializes in what is called mono and multi-parcel, in other words, everything that is not a pallet. If you wish, I invite you to select this carrier instead of Kuehne-Nagel, which specializes in pallet shipping. We have been testing with GLS for a few weeks and we have generally received good feedback. This could be a solution for you. We remain at your disposal if you have other needs. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
The site lacks a lot of ergonomics, it's a shame
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Response from Packeos
Hello, The website is generally very appreciated for its ease of use and the ease of finding all the products searched. Please know that we are in the process of renewing the website. In a few weeks, it will be more modern and will have additional features to simplify your searches as well as your online purchases. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2021
I ordered on December 1st to have my order for Christmas. I paid for delivery and received it 1 month later. The worst part is that I paid for delivery which was supposed to take a week. And here I am, a month later...
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Response from Packeos
Hello, The carrier could not deliver to the relay point for an unknown reason, they did not inform us and returned the merchandise only a month later. Once you got back to us, we were able to resend it. In a few weeks, we will change carriers along with our website. This will further improve the delivery service. I apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2021
I was not informed of a stock shortage on a product that was missing from my package and billed nonetheless
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Response from Packeos
Hello,
Can you tell me which product you did not receive please? Normally, when a product is out of stock, we automatically indicate it on the delivery note and we send an email to inform you. I need to check why you were not notified.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices
Best regards,
Ludovic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
As I say every time you ask me, the shipping costs are too high
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Response from Packeos
Hello,
We do our best to always offer the lowest prices possible on the internet. The shipping costs you see on the site are directly the rates from our carriers, that's what we pay afterwards.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Too bad the shipping costs are expensive
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. The fees you see on the site are directly the rates from our carriers, we do not hide them in the margins of our products.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The cardboard packaging was not in a box but in an unprotected transparent bag. Some packaging was damaged.
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Response from Packeos
Hello, We package our products in boxes or pallets, if you received products packaged in plastic, it must be the carrier's fault. I will pass on the information so that they are more vigilant. Could you please provide me with the list of damaged products? Here is my email address: [email protected] Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Received the order with missing products and out of stock items while on the day ordered the items were in stock
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Response from Packeos
Hello,
We are doing our best to always offer our products on the site in large quantities, unfortunately with the current context, it is difficult for us to ensure constant stocks. Suppliers are lacking raw materials to send us these items.
We generally proceed with the refund of out-of-stock products within the week, otherwise, you can get back to us so that we can resend once we have the products in stock.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2021
Some items crushed and damaged in certain places
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Response from Packeos
Hello,
Thank you for your feedback, could you please send us one or more photos so that I can show them to the carrier?
It is important for us to report all the information to raise their awareness as much as possible.
Here is my email address: [email protected]
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Deplorable delivery!!!
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Response from Packeos
Hello,
I am sorry that the delivery went wrong with our carrier. Can you tell me what the problem was? I will pass on the information to him so he can improve.
We do our best to always ensure the best possible service. That is why we need feedback from our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2021
Often we cannot visualize your products
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Response from Packeos
Hello, We are currently looking with our communication team to add the missing photos. This will allow you to better visualize the products we sell. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
Very expensive fees, the cost price of the chosen product is no longer the same after tax and fees paid
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Response from Packeos
Hello,
We have chosen to offer the lowest possible prices for our products. That is why we cannot reduce the shipping fees. These fees you see on our site are calculated based on weight and delivery department. They are directly the rates of our carriers.
Regarding VAT, it is 20% and we cannot remove it.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2021
A bit disappointed because I did receive the ordered catering trays except that the top tray of some lots are damaged and aesthetically it's not great! Let's hope next time will be better...
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Response from Packeos
Hello,
Thank you for your feedback, as specified in the product comment, do you have the possibility to send me one or two photos of the damaged products to my address [email protected]?
This will allow me to pass the information to the carrier so that they are more vigilant.
Thank you for your help.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2021
Order placed on June 10 and still nothing received ..
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Response from Packeos
Hello,
The package is on its way, the carrier has already tried to deliver to you once unsuccessfully on 12/06 around noon. As we indicate on the site, we do not deliver to individuals at their homes because some addresses like yours are too difficult to access, we only deliver to a network of pickup points.
I will follow up with the carrier and keep you updated as soon as I have news.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2021
For the last 2 orders placed for vacuum bags, the ordered references (1st order: 150x300 / 2nd order: 150x200) were replaced without notifying us with others (150x280 - unusable for us because of the unsuitable format). Not to mention the packages ripped open by DPD at every delivery.
At the beginning of May, we were promised that the correct references would be redelivered and that a carrier would come to collect the wrong products. Still no news despite a follow-up on the Packeos voicemail on May 28.
I hope for a commercial gesture from them.
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Response from Packeos
Hello,
Regarding the 150x300mm vacuum bags, our supplier changed the size to 280mm, we unfortunately did not make the change right away. We cannot send you the size you want.
For the 150x200mm bags, it's really strange because we still have this dimension, it may be a preparation error.
Did you get back to me during your penultimate order in January?
I am sorry but I cannot find any trace of emails or voicemails, that is why we did not process the request.
I invite you to contact me by email at my address: [email protected], by phone at 03 89 23 43 18, or via the live chat on the website. We will find a solution.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2021
Not solid at all.
I regret my purchase
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Response from Packeos
Hello,
The white pastry boxes meet market standards. We have not received any other negative feedback regarding this product. Could it be possible that you received a damaged batch?
Looking forward to serving you,
Ludovic from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2021
my order was supposed to arrive thursday, confirmed by you directly. When it hadn’t even arrived Friday, I tried to call but no answer, answering machine. Let’s hope it arrives next week
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Response from Packeos
Hello,
I will follow your order and try to understand why the transporter didn't deliver already. I'll come back to you asap.
Best regards,
Ludovic From Packeos.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2021
I received a few torn boxes.
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Response from Packeos
Hello,
thank you for taking the time to write this review.
Was the box of your delivery damaged?
If so, did you make a reservation on the carrier's slip?
For tracking the file, please send us photos of the products.
Thank you for your trust,
Vincent from the packeos customer service
Tel: 03 89 23 43 18
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