Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
The products are very good but the delivery rates are astronomical!
We are regular customers and no loyalty discount is applied, which is a real shame.
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Response from Packeos
Hello,
As you can see, the prices of our products are already very low, and do not allow us to offer transportation costs. The delivery fees you pay on the website are directly those of the carrier. We do our best to always offer you the fairest price.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
Good value for money but it's a shame that it's no longer possible to pay with PayPal and difficult to get delivery to certain areas
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Response from Packeos
Hello,
We do not deliver to homes, I regret, delivery for individuals is done through our network of relay points.
We can also deliver to a professional you know, if that is possible for you, I invite you to contact me by email, via chat or by phone during your next order.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2020
It's a shame that we can't order more!!! Delivery too expensive!!!
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Response from Packeos
Hello,
Delivery for individuals is done at relay points with a maximum of 18kg. We chose to set this weight limit because relay points tend to refuse packages that are too heavy and/or too bulky.
This limit helps to reduce these refusals.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The carrier made a mistake with the delivery address and we had to pick up the package from another merchant even though we were open....not serious on the part of the carrier when the address was clearly indicated on the package label. A reprimand.....
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Response from Packeos
Hello,
Thank you for your feedback, I will pass the information to our logistics department so they can notify the carrier.
We will do our best to ensure that your next order arrives without any issues.
Best regards,
Ludovic from the Packeos customer service
"Quality food packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
To start, the products seem to be of good quality (we'll see when used) the prices are interesting so I say don't hesitate on this point.
However, for the delivery system when ordering several cartons, it's average.
The site only allows the choice of the relay point and the relay points refuse them (too big apparently in my case).
I wanted to order more cartons because the site module offers free shipping from a certain number, but then the site blocks if we go for free shipping (strange).
I think that 1 carton causes no issues.
So I use quite a few products, but if the delivery is faulty every time, I worry a bit.
It's a shame because I find the products quite good so it would be nice to review the delivery solutions and offer free shipping when ordering around 200 or 300 euros of goods.
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Response from Packeos
Hello,
As a professional, you have the option to have your order delivered directly to your store or laboratory without weight or product limits. This allows you to place only one order and pay shipping costs only once.
You also have access like individuals to delivery at a relay point with a maximum of 18kg. This limit is in place because relay points regularly refuse packages that are too heavy and/or bulky.
Regarding shipping costs, we have chosen to directly offer you the lowest possible prices for our products, which is why we cannot reduce shipping costs, as these are directly the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service.
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
the box not very sturdy for the weight
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Response from Packeos
Hello,
Thank you for your feedback, we have been using triple wall cardboard for a few days to better protect our products.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2019
big problem with the delivery. I had to call the delivery person several times. I was finally told that due to a technical problem!!! my package was damaged. I call Packeos who asks me to renew my order. I request a commercial gesture and I am still waiting....... really unhappy with the delivery and commercial service (which only bears its name)
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Response from Packeos
Hello,
Unfortunately, we are dependent on the carrier regarding delivery. Only you can choose the pickup point, which is why you must have placed a new order. The payment cancellation was made a few minutes after the order was created. As promised by phone, the refund of the shipping costs for your previous order as a goodwill gesture was made on the afternoon of the same day, that is to say, December 5th. The refund should normally appear in your bank account. The proof of the refund was sent to you by email following your response on the 5th at 1:55 PM.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Interesting price but excessive shipping costs
Lack of choice
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Regarding the lack of choice, could you please indicate which products might interest you?
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
everything went well. Shipping too expensive considering the weight.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2019
hello, very good site, orders received on time but it's a shame that not all sizes are sold!!
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Response from Packeos
Hello,
Could you please tell me which product you are referring to? We do our best to offer as many products as possible at the fairest price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2019
product no issues with the products but big problems with the delivery carrier and delivery platform not taking into account the opening hours indicated at the time of order and twice by phone delivered with a 10-day delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2019
Lack of choice in 40cm 50cm 60cm log boxes after fast and clean delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
I have been a customer for over 5 years, I find that no reference I used to order is missing which complicates my product management for my shop. When a product is missing, I have to find another supplier and it can be complicated. I would like to be sure that I can always order my usual products.
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Response from Packeos
Hello,
Thank you for your feedback, we will pass the information to our purchasing department, please know that we do our best to always offer all products on our website throughout the year.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
The quality is no longer as good!
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Response from Packeos
Hello,
We do our best to always offer quality products at the fairest prices.
Could you please let us know which products you were dissatisfied with?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
Navigation could be improved. Creating a PRO account is not intuitive.
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Response from Packeos
Hello,
Thank you for your feedback, could you please tell me what steps caused you problems when creating your account?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2019
It should be specified when ordering that products are missing, it would avoid waiting for delivery !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Response from Packeos
Hello,
When a product is out of stock, we send you an email at the time of order confirmation to inform you. Missing products are also indicated on the delivery note that we send you by email. Please know that we do our best to always ship all the products you want.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
very good regarding the order, however for the delivery, I am not sure that DPD is very recommendable, my package wandered for almost a week and after numerous calls from us, finally our order arrived, too bad
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Response from Packeos
Hello,
We will pass the information to our carrier.
I invite you during your next order to contact me via the live chat for example so that I can particularly follow your order.
We will do our best to ensure that your next order reaches you as quickly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2019
Positive points: fast delivery, correct price, good quality of products. Negative points: Apart from the basic packaging, little choice, navigation not practical for choosing quantities, product descriptions too brief.
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Response from Packeos
Hello, We regularly add new products as well as new sizes on existing products. For example, we will be adding new eco-friendly products such as straws, cups, etc. throughout the year. If you wish, you can send me a list of products you would like to see on our site. Here is my email address: [email protected]. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
I do not receive any email saying that my order has arrived unlike previous orders
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Response from Packeos
Hello, It was a computer bug that has since been resolved. Please know that we will do everything to ensure that your next order reaches you in the best possible conditions. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2019
I receive an email telling me that the ordered items are out of stock, then I am told that the order is at the pickup point, I contact them, they tell me they have nothing, meanwhile you have deducted the money from the corresponding invoice and I do not have my goods. I think there is a big misunderstanding in your company. Too bad I like your packaging. Don't forget, the shipping costs are way too high? I hope to still have good news about my order soon.
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Response from Packeos
Hello Mr.
A computer bug occurred because you placed two orders on the same day. We are working to find a solution to this issue. In the meantime, we will proceed with the refund on Friday for the order you could not receive.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2019
not very good, very unhappy, we pay 15 euros for shipping and the carrier does not bother to send me a text message to tell me that the order was delivered to the pickup point really disappointing one more day and the order was returned.
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Response from Packeos
Hello Mr. Christian,
We are currently checking with the carrier why they do not notify some of our customers.
However, please know that you receive an email from us when the order is prepared containing a tracking link.
We will do our best to ensure that your next order reaches you in the best possible conditions.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2019
I am told that to be delivered in cardboard, you need an order of 99kg max, so I complicate my life by making 2 orders and unfortunately they end up being delivered on a pallet (easy in the city center). Then I specify to deliver before 11am in the morning because otherwise the seller is all alone and of course, I am delivered at 3pm..... thank you
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Response from Packeos
Hello,
I am sorry, we will do our best to ensure that your next orders are delivered in cardboard if they weigh less than 100kg. I invite you to get back to me by email or via chat during your next order so that I can monitor it.
Furthermore, we can also offer you a refund for the shipping costs of the first order you placed.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2019
Not normal to have to keep the transport pallet from the delivery person !!!!!!!!!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2019
the quality of the products has greatly deteriorated
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Response from Packeos
Hello,
Can you please tell me which product(s) you find the quality has deteriorated?
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2019
The order arrived in very good condition. However, the delivery was very long, several weeks... But the people I called about this did their best to ensure I was delivered as quickly as possible
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Response from Packeos
Hello Mrs. Marie,
Thank you for your trust, we will do our utmost to ensure your next order reaches you as soon as possible.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2019
Too bad there are many errors in delivery, missing items etc... and the shipping costs are very very high!!
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Response from Packeos
Hello,
We do our best to avoid stockouts on our site. When we cannot ship a product, we can refund you during the week or resend it as soon as we have it.
Regarding shipping costs, we have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce our carriers' rates.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2019
Good but a bit high tax
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Response from Packeos
Hello,
Shipping costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices for our products, which is why we cannot reduce these costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2019
attention to transport often damaged boxes
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Response from Packeos
Hello,
Thank you for your feedback. Please note that we will change carriers by March 1st to continue improving our service.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2018
The last two times I ordered, I was missing one item (out of stock), so I have to wait and reorder while paying the shipping fees again, which are very high just for one item. If I had known, I would have waited for it to be available to place my entire order and avoid paying shipping fees multiple times, which range between 12 and 15€!
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Response from Packeos
Hello Ms. Natacha,
If this happens again, I invite you to contact us by phone, email, or chat, and we will then be able to provide you with a restock date for any out-of-stock product.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
Satisfied with most of the products received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
lots of choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Damaged packages, torn box
Fast delivery
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Response from Packeos
Hello,
Did you provide this information on the carrier's delivery slip?
Please note that we place great importance on shipping all our products intact and protected in cartons or on wrapped pallets.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
Considering the delivery price requested, the delivery is too slow, more than a week before receipt.
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Response from Packeos
Hello,
The carrier has been a bit delayed in deliveries due to the yellow vests protest across France. Please know that we are doing our best to ensure that orders are delivered as quickly as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2018
Fast delivery but very expensive shipping
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Response from Packeos
Hello Christiane C,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce the shipping costs. These are directly the rates from our carriers.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT Prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2018
I received mini bags ....
I would have liked larger ones.
The dimensions are not clear !!!!
They are unusable.
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Response from Packeos
Hello,
The dimensions are indicated on each product. Furthermore, they are explained in the product description at the top of the page: length + depth x height.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2018
At first, no problem. All my orders arrived on time with top-notch delivery.
But for my last 4 orders, that was no longer the case. Huge delivery problem or even no delivery due to an address that was either incomplete or nonexistent, whereas until then the delivery person had always found my street. I then contact customer service who tells me they will do what is necessary but nothing. Still no delivery or delivery to a neighbor with the package left behind a bush (it was raining that day so the goods were damaged) until the day I had to threaten. It's sad to get to that point. I add that before the threats there were several email exchanges but they went unanswered. In any case, I will not order from Packeos again. Too bad because the quality of the goods is top-notch. I would just add that DPD is really acting in bad faith.
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Response from Packeos
Hello Mr. Ly,
During your last deliveries, we provided all the information to our carrier DPD. We see no problem that could hinder delivery. We will escalate the information to our carrier's quality service.
Please know that we are doing everything possible to ship all our orders under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2018
delivery times a bit long this time
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Response from Packeos
Hello Sandrine,
first of all, thank you for your trust.
We do our best to deliver you as quickly as possible.
We invite you to place your order before 12 PM for it to be shipped the same day.
Looking forward to serving you,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2018
I have never been disappointed with your products except that this time the package was in bulk and I needed it so I had to keep it.
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Response from Packeos
Hello,
Thank you for your feedback, we have reported the information to our carrier to avoid this kind of issue in the future.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/08/2018
we are professionals at the store the goods were delivered to the pickup point
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Response from Packeos
Hello,
As a professional, you have the option to have your order delivered to the address of your choice via DPD or Mazet, or you can choose to have it delivered to a pickup point by selecting the transport mode: "Here-Pickup". This is the second option you chose when validating your order.
I sent you an email on August 20 to see if you wanted me to cancel this order, unfortunately, I did not receive a response from you, which is why your order was delivered to the pickup point.
I invite you to select the DPD carrier or the Mazet carrier for your next order to have it delivered to your store address.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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