Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Products with superior quality compared to competitors.
And a super fast shipment.
Only downside, the shipping cost which is, in my opinion, way too high.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. Therefore, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2018
Not expensive for a decent product but delivery with a super long wait and no communication before delivery....3 weeks of waiting....
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Response from Packeos
Hello,
We do our best to ensure that your order reaches you as quickly as possible and without issues. We will pass the information to our carrier.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2018
the site is simple, ordering is easy and the prices are correct but one item was missing from the delivery box
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2018
I still have not received my delivery, one order and I find myself with 2 invoices with different amounts. do not recommend
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Response from Packeos
Hello,
The carrier was unable to deliver your first order. That is why we resent your products via a new order. The amount of the new invoice should have been 0. I invite you to only consider the first one.
You should receive your products during the week.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2018
Bad delivery service we sent an email and left a message no news from them
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Response from Packeos
Hello;
Could you please send me the photos of the products you received? Here is my email address: [email protected].
We will replace the products that the carrier damaged during delivery.
Thank you for your feedback, and we will do our best to ensure that your next delivery goes as smoothly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
My order was not taken into account contrary to what the received email said... then after a message, they sent me this order.. and it arrived at the wrong pickup point...
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Response from Packeos
Hello Ms. Cuevas Portilla,
Your order had a payment error for an unknown reason. That is why the preparation time was a bit longer than expected.
I will also pass the information to our carrier so that your next order reaches you at the pickup point of your choice.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2018
PRODUCTS OK BUT DELIVERY DISAPPOINTING ONCE AGAIN
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Response from Packeos
Hello,
We have informed our carrier DPD to be more careful when handling our packages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2018
Delivery out of price and does not respect any delivery instructions, lucky I was there. The delivery person was not very pleasant either!!! Nonsense.
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Response from Packeos
Hello,
Thank you for your feedback, we will contact the carrier to report the problem you encountered during your delivery. Please know that we are in the process of changing carriers to offer you the best possible service at the best price.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
Shipping costs a bit high for small packages.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2018
Good cheap product, but it catches up on the delivery costs which are exorbitant.
There are quite a few sites where delivery costs are free from a certain amount.
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Response from Packeos
Hello Mr. Cronie,
We have chosen to offer you the lowest possible prices for our products right away. Therefore, we cannot reduce or offer shipping costs. These are the rates of our carriers.
Most of our competitors have higher product prices to hide shipping costs.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
The boxes arrived in a completely torn packaging but they were not too damaged.
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Response from Packeos
Hello,
We will report the information to the carrier to avoid this kind of problem as much as possible. Please know that we do our best to protect the products by using thick cartons.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2018
The site is good but we received the order in a deplorable state, open carton, torn, crushed. We will not order again.
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Response from Packeos
Hello,
We will report the information to our carrier. We are sorry. The merchandise left our warehouse in good condition.
Please know that we are changing carriers to avoid this kind of inconvenience as much as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2018
Delivery too long. However, the package arrived in very good condition. Very well taped. Thank you
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Response from Packeos
Hello,
Orders paid by bank transfer like yours always take an additional delay to be prepared because we have to wait to receive the transfer before unlocking your order.
Then in the case of delivery through Mazet transport, we announce an average delay of 8 days. This delay has been respected by the carrier in this case.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2018
I’m still waiting for your shipment.
It has been more than 10 days.
I sent you one message but no answer. I chatted with you one time. And you have not answered yet.
I want to give no star to you at all.
It’s really bad and sorry.
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Response from Packeos
Hello,
Our transporter sent your order to France instead of sending it to Germany, that's why the delay is longer than usual. The transporter will deliver your goods before the end of this week.
We are sorry for the inconvenience.
Best regards,
Ludovic from Packeos
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2018
Very serious site, order received quickly nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
Debited but not delivered pasta pots, without being informed of this shortcoming or the delivery time, it's quite confusing
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Response from Packeos
Hello Mr. Jamet,
The undelivered products are indicated on the delivery note that we provide by email. We are working on a solution to directly inform the customer by email when we cannot send a product.
We will refund you for the products we could not deliver to you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
Perfect fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2018
Difficult to cancel a previous cart. We had to reduce the quantities of an old order to make another one.
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Response from Packeos
Hello Mr. Grison,
To delete your cart, you can click on the small gray crosses next to each product line.
You can also create a new order from an old one.
Best regards,
Sébastien from Packeos.
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2018
I waited 3 weeks to receive my order after sending several emails and calling a premium rate number, and with each complaint, I was promised that I would receive my package within 48 hours!!! I do not recommend this site.
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Response from Packeos
Hello,
In response to the first email, we contacted the carrier to deliver to the indicated address. However, the information was not transmitted between my contact and the agency located in your department. Your package was returned to us despite our instructions. As a result, we had to resend the products to you, causing a delay in your delivery.
We apologize for the inconvenience caused. We do our best to satisfy all our customers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2018
It would be nice to make invoices available in PDF format
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Response from Packeos
Hello Mr. Kieffer,
We automatically send you invoices by email when we prepare your orders. They are in PDF format.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
No cardboard to pack my boxes, but a pallet with film, it doesn't look very clean to deliver a product intended for foodstuffs
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Response from Packeos
Hello Mr. Antheaume,
We deliver our film-wrapped pallets protected by large cardboard sheets.
We will ensure that your next order reaches you in the best possible conditions.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2018
Order compliant,.
but more than 8 days to receive the order
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Response from Packeos
Hello Mr. Beauvieux,
You placed an order on our site on 11/02 afternoon, which means your order left our warehouse on 12/02, however the carrier delivered it to you on 16/02 after two attempts on the previous days. The delay was therefore 5 days between the moment you placed your order on our site and the delivery of your package, which is reasonable.
Please know that we do our best to reduce delivery times.
Best regards,
Sébastien from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
well arrived at the pickup point, but no name on the package, so long wait
moreover, shipping costs are very exaggerated
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Response from Packeos
Hello Mr. Fragnon,
We stick white labels on our packages destined for relay points with the client's name at the bottom right, the parcel number, as well as the order number.
Regarding transport costs, we have chosen to offer you the lowest prices right away. These are the rates from our carriers.
Best regards,
Vincent from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2018
Very good site, too bad the shipping costs are too high, very very excessive.
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Response from Packeos
Hello,
Transport costs are calculated based on the weights shipped. These are the rates from our carriers. We have chosen to offer you the lowest possible prices right away.
Looking forward to serving you,
Vincent from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2018
Great price but very expensive shipping
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Response from Packeos
Hello Ms. Duvault,
Our low prices do not allow us to reduce shipping costs. These are calculated based on the weights shipped. These are the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2018
Upon receiving my order, one product was missing. Customer service did their best to convince me that there was a stock shortage. It's a shame that just before receiving the order, the same service wrote to me that there were still 43 units in stock. Today the product is still available on the site. In short, I feel like they don't want to incur the additional shipping costs since the product price is 3 euros and shipping is 12 euros. I find it dishonest on their part since I paid for shipping and notified them before receiving the package that I was particularly interested in this product. And then already sending a package without notifying a customer that a product is missing inside is not very serious. If I hadn't claimed my product, they would have kept the money. In short, a negative experience with customer service. Otherwise, the quality-price ratio remains interesting. However, after this experience, I am not sure I will order again
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Response from Packeos
Hello Ms. Gasparian,
We are working on a solution to automatically inform our customers if their order is incomplete. For your information, missing products are listed on the delivery note that we automatically send you by email when preparing your order.
Regarding the transparent tab supports, we are unfortunately out of stock on this product, but due to a computer issue, the stock is not up to date on this product. We will remove it from the site while we find the cause of this bug.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
Good product but expensive delivery service and poor quality
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Response from Packeos
Hello Mrs. Lherault,
We are changing carriers to offer you the best possible delivery service at the lowest price. The change will take place in a few days.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2018
Good, but shipping costs are way too expensive.
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Response from Packeos
Hello Mr. Noizat,
We have chosen to offer you the prices of our products as low as possible right away. The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2018
2 orders, 2 times missing product, what a pity
when ordering we are not informed when a product is missing, credit card debited so not the same result on the invoice, you have to call for correction
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Response from Packeos
Hello Mr. Evrard,
We are working on a system to automatically notify our customers when we cannot deliver all the goods.
Please know that we do our best to avoid shortages during order preparation.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2017
Package never arrived.
No way to communicate with the delivery service.
Moreover, refunded quickly.
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Response from Packeos
Hello Mr. Peyet,
Indeed, we noticed a delivery problem at your pickup point. We are sorry. We had processed your refund when your package was returned to us at the beginning of December.
We remain at your disposal for any further information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2017
Unfortunately, it is degrading more and more, frequent product shortages, poorly sealed croissant bags, random deliveries either 3 days or 10 days minimum, sometimes deliveries only by pallets while in the city center playing with cardboard on the sidewalk for ten minutes is not the dream.... While other times delivery in 3 working days in closed cartons and without any shortage is the ideal site but that is random, too bad
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Response from Packeos
Hello Mr. Maquart, We will change carriers starting in January to offer you the best delivery service possible. Additionally, we will also strengthen the purchasing service to address these stock shortages. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2017
Average, I sent an email to Packeos regarding a packaging issue for my parcel... I have not received a response. Otherwise, regarding the products, they are of good quality and the prices are correct.
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Response from Packeos
Hello,
We apologize for the packaging issues. Please know that we do our best to ship orders in impeccable condition. We will ensure that your future orders arrive in the best possible conditions.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2017
After a small payment issue quickly resolved following a message, my order was prepared immediately. Nothing to complain about. But where it gets tricky... is finding Packeos on the street! You have to ask around (when they know)! Apparently, I was not the first in this case.
I think it would be advisable to put up a sign and everything would be perfect!
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Response from Packeos
Hello Mrs. Loos,
Thank you for your feedback, we are located at Mittlerweg street in Colmar (Alsace, 68000). It is the large white building, our stock already has a sign with our logo. Please know that we will improve this point so that in the future, you can find our warehouse without difficulties.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2017
The site is good but the delivery time (10 days from Sunday to Wednesday) is way too long. Mazet transports sent a text on Tuesday for the following week, but there was no delivery at the scheduled time. After a call on Tuesday evening, I was delivered the next day with a torn box in a truck where the boxes were upside down.
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Response from Packeos
Hello Mr. Etienne,
We apologize for the inconvenience caused. The average delivery time is 5 to 8 days on average through Mazet transports. We will pass the information to the carrier so that your next order can reach you under the best possible conditions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2017
The ordered products are very good. Quick handling by Packeos but ... I am not satisfied with the delivery. Paying over 20€ and being delivered to my neighbors because there was no email, no text, or phone call from the carrier to inform about the delivery!
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Response from Packeos
Hello Mrs. Graff-Najel,
To ensure that your next order is delivered to you under the best possible conditions, please provide a professional address. If you are a private individual, please let us know so that we can switch your account to private. Delivery for individuals is done through a network of relay points.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2017
The delivery was catastrophic, we lost several half days waiting for the carrier and many hours on the phone with the often unreachable platform.
Moreover, when opening the pallet, many boxes were damaged due to the carrier (at the bottom of the pallet) and to Packeos during the preparation of the pallet (photos available)
Furthermore, many boxes were damaged during the unpacking of the goods, this was due to the carrier and to the placement of the boxes during palletization.
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Response from Packeos
Hello Mr. Meret,
We noticed that your delivery took place in two stages. We have forwarded your phone contact details to the carrier. Regarding the preparation of the pallet, we have reported the information to our logistics service. Please send us the photos to our address [email protected].
Please know that we will do everything possible to ensure that your next order is processed and delivered in the best possible time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
completely correct
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