Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
interesting prices, quality of products, but poor stock management, many products are regularly out of stock which disrupts my orders since I have to buy elsewhere.
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Response from Packeos
Hello Mr. Maquart,
We are in the process of implementing a system that will allow us to optimize restocking so that you no longer have problems.
Thank you for your loyalty.
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2017
Order arrived in poor condition due to the not ergonomic packaging.
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Response from Packeos
Hello Mrs. Ferreira,
We will inform the quality service of our carrier. Please know that initially, we ship all your products packaged and protected as much as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices."
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2017
Beautiful site but not very attractive at first glance
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Response from Packeos
Hello Mr. Tonye Mbog,
If you would like us to make changes to our site, we are open to suggestions from all our customers.
Looking forward to hearing from you.
Ludovic from Packeos customer service
"Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2017
delivery much too long "shipped on the 8th" received on the 15th.............
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Response from Packeos
Hello Mr. Le Troadec,
The average delivery times are 5 to 8 days after payment. We will do our best to ensure that your next order reaches you as quickly as possible.
Best regards,
Ludovic from Packeos customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2017
delivery delay and often the delivery people are often rushed and do not give you time to check the delivery
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Response from Packeos
Hello Mrs. Sansa,
Upon delivery, it is your responsibility to check the general condition of the packages as well as their number. You then have a period of 24 hours to contact us and let us know if any products are missing from your order.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2017
More than a week to receive products in stock is long. Especially living nearby (Nancy).
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Response from Packeos
Hello Mr. Cilla,
We have contacted the carrier to ensure they adhere to the delivery times. We will do our best to ensure that your next order arrives in better time.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2017
interesting in terms of prices, quickly expensive in delivery. And sometimes lacks details on products (photos or dimensions) however, effective chat so by respecting the schedules we manage to get the answer.
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Response from Packeos
Hello Mrs. Sorin, You can enlarge the photos of our products by clicking on them. The dimensions are regularly indicated. We are in the process of providing the rest of the products that do not have precise dimensions. Thank you for your trust. Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order still not received, 10 days after payment
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Response from Packeos
Hello Mrs. Fontanel, The carrier is having difficulties delivering to you. I have forwarded your contact details to him so he can contact you and proceed with a second delivery. We apologize for the inconvenience. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
apparently the site is not up to date which generated a difficulty that you nevertheless managed to resolve quickly
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Response from Packeos
Hello Mrs. Merle, Following a change of supplier, the packaging of the aluminum pie dishes had changed. We thank you for your feedback and wish you good online shopping. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at Discount Prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2017
Goods conform, well packaged and good quality-price ratio. The issue remains with your carrier (Mazzet) that you will need to resolve quickly, I think.
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Response from Packeos
Hello Mr. Rampillon,
We do our best to satisfy all our customers. We will do what is necessary with our carrier to ensure that this problem does not occur again.
Best regards,
Ludovic from Packeos customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2017
Your carrier was extremely bad on this order, appointment postponed 4 times without us being informed, no contact on the delivery tracking page, response time unbelievable once the carrier's number was found on the internet, and finally no time slot given on the day of the final appointment. Must be reviewed imperatively, I have never seen such a complicated delivery in over 20 years of receiving packages! Moreover, I found myself out of stock of packaging boxes as the delivery dragged on....
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Response from Packeos
Hello Mrs. Leg,
Our carrier apparently had difficulties delivering to you because your company's name was not indicated at the delivery address.
We will do our best with our carrier so that they can deliver to you under better conditions during your next order.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2017
Incomplete order and half refund 1 month later
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Response from Packeos
Hello Mrs. Lalouchi, We sent you a refund proposal in early May on the Paypal.com site. We could only refund you after you accepted this request. We will do our best to ensure that your future orders go more smoothly. Best regards, Ludovic from Packeos customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2017
The delivery service should be improved and take into account customer requests regarding the times to be respected.
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Response from Packeos
Hello Mrs. Freitas-Herlin, We are doing our best to ensure that your requests are respected by our carrier. However, it happens that our carrier cannot take into account certain requests regarding delivery times. We apologize for the inconvenience caused. Best regards, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2017
The transport is not great
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Response from Packeos
Hello Mr. Bernard, Thank you for your feedback, we are doing our best to ensure that you can be delivered within the indicated timeframes. We will inform the carrier so that in the future your orders are delivered as quickly as possible. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2017
Average because the explanations from your advisor did not seem very convincing to me, telling me on the phone that you have prices on the boxes and that you will "double" the prices afterwards is a bit far-fetched!!!!!!
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Response from Packeos
Hello Mr. Olcay,
All our prices are displayed on our site www.packeos.com.
Shipping costs are calculated based on the weight of your order.
We offer low prices on the site all year round.
We look forward to serving you again
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2017
This is the first time I ordered, quite long delay (3 weeks, let's just say you need to plan ahead) and a part of a product missing upon delivery. Otherwise, careful shipping and products faithful to the description and of good quality for very reasonable prices!
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Response from Packeos
Hello,
We have recently improved our logistics service to reduce delivery times.
We do our best to satisfy you!
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2017
not always precise in statements
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Response from Packeos
Hello,
The boxes you ordered on our site come with lids. There must be an error in preparation.
Would you like us to send a replacement package?
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2017
Not too bad except the delivery times are way too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2017
Very good except this time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
Good site, easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2017
No phone to contact you, it can sometimes be complicated to do everything by email.
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Response from Packeos
Hello,
We now have a phone line.
You can contact us at the following number: 0 892 350 005 (0.40€/min + call price).
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2017
Delay putting my company in difficulty and no commercial gesture
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Response from Packeos
Hello Mrs. Benhaim,
We do our utmost to satisfy all our customers.
We will ensure that your next order goes better.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2017
The prices are worth it but the after-sales service leaves something to be desired: impossible to ask a question directly, there is never anyone... interesting products are removed from their ranges without us knowing why. I asked questions but got no response... meh!
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Response from Packeos
Hello Mr. Fraisse,
You can contact us via our live chat or by phone at 0 892 350 005 (0.40€/min + call price) from Monday to Friday from 8am to 12pm and from 2pm to 5pm.
We have recently strengthened our after-sales service to improve our services.
Some products from our site have been removed temporarily while we receive them from our various suppliers.
We look forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
Good deal
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
Too much time to be delivered, then delivery in two parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
Prices are very attractive, shipping costs are exaggerated, too much for a small order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2017
I received half of my order
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Response from Packeos
Hello Mrs. Vuigner,
Following a stock shortage on the OR cardboard discs, we have processed the refund for this missing product.
We do our utmost to reduce stock shortages on our site.
See you soon on www.packeos.com
Ludovic from Packeos customer service
"Quality Food Packaging at Discount prices"
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