Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 1 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2018
simple to use site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2018
Easy to use site.
Very good value for money.
Could not find cheaper. The quality is the same as that of my previous supplier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2018
I have been ordering for 3 years and I am generally very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2018
5 stars if there were more choices
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Response from Packeos
Hello,
We are adding new products to our site throughout the year.
I invite you to follow our news on Facebook via our page: https://www.facebook.com/packeos.emballages.alimentaires/?fb_dtsg_ag=Adw8XsBoQX3wpx5N3MFZsK7bBW1vU6-bY4t8SeN14CTBiQ%3AAdxyo6KP-Nk0G7dIbbOKhtQiXBLVa_l347u3Qo_HIVshUw
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2018
It's a shame that it's impossible to order more than 17.9 kg because it's very expensive and we need to look for other suppliers if not qualified very well
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Response from Packeos
Hello,
Delivery for individuals cannot exceed 18kg because otherwise, the pickup points may refuse the packages.
Do you have the option to have it delivered to a professional location?
There is no weight or product limit for professionals.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2018
serious box. one downside, the shipping costs are too high.
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Response from Packeos
Hello,
As you can see, our product prices are already very low, we cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2018
Very good and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2018
NO PROBLEM
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2018
The site is well designed and easy to use, products are easy to find. Too bad it doesn't directly indicate the weight instead of finalizing and realizing that we've exceeded the limit...
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Response from Packeos
Hello,
You can know the weight of your cart by clicking on "your cart" then "cart". You do not need to finalize your cart to know this information.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
Very good and very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2018
delivery quite fast, pallet to be unloaded manually as it was completely disintegrated on one side but goods in good condition.
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Response from Packeos
Hello,
Thank you for your feedback, we will ensure that the carrier pays more attention when handling our customers' orders.
Best regards,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2018
Very good..price as it should be.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/06/2018
I still have not received my delivery, one order and I find myself with 2 invoices with different amounts. do not recommend
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Response from Packeos
Hello,
The carrier was unable to deliver your first order. That is why we resent your products via a new order. The amount of the new invoice should have been 0. I invite you to only consider the first one.
You should receive your products during the week.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2018
Bad delivery service we sent an email and left a message no news from them
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Response from Packeos
Hello;
Could you please send me the photos of the products you received? Here is my email address: [email protected].
We will replace the products that the carrier damaged during delivery.
Thank you for your feedback, and we will do our best to ensure that your next delivery goes as smoothly as possible.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2018
Very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Everything is perfect except for the shipping costs which are high I won't be able to order as often as I would like because of that
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce shipping costs. These are the rates of our carriers.
Please know that we are doing our best to offer you the best possible prices.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2018
It's a shame that we are limited by weight for orders. We have to place our order in several parts, thus incurring multiple shipping fees.
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Response from Packeos
Dear customer,
Delivery for individuals is done through a network of pickup points. The maximum weight accepted by the pickup points is 18kg.
If you have a business or an establishment with a brand, we can switch your account to professional. In that case, you have no weight limit.
Have a nice day,
Vincent
Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
I could have given 5 stars if the shipping fees were lower.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce transport fees. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
The products are well organized and easy to find.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
fast and in accordance with the product descriptions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2018
Fast delivery - Quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2018
Super nice when we come to pick up the order otherwise shipping costs too high
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce shipping costs. These are the rates of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Super happy with the ordered products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2018
The site is good but we received the order in a deplorable state, open carton, torn, crushed. We will not order again.
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Response from Packeos
Hello,
We will report the information to our carrier. We are sorry. The merchandise left our warehouse in good condition.
Please know that we are changing carriers to avoid this kind of inconvenience as much as possible.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
The site is very easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Nice responsiveness. Prices defying all competition. Small downside on the quality of some products...but nothing catastrophic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2018
I’m still waiting for your shipment.
It has been more than 10 days.
I sent you one message but no answer. I chatted with you one time. And you have not answered yet.
I want to give no star to you at all.
It’s really bad and sorry.
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Response from Packeos
Hello,
Our transporter sent your order to France instead of sending it to Germany, that's why the delay is longer than usual. The transporter will deliver your goods before the end of this week.
We are sorry for the inconvenience.
Best regards,
Ludovic from Packeos
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Good but no discount for loyal customers knowing more than 10,000 boxes per year.......
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Response from Packeos
Hello,
As you can see, our prices are low and do not allow us to make additional discounts, even for large orders. We have chosen to offer you the best prices right away.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices".
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
In accordance with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Very good service, it's a shame that delivery is limited
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2018
Problem with the film roll.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
SERIOUS
CHOICE AND CORRECT PRICES
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
Debited but not delivered pasta pots, without being informed of this shortcoming or the delivery time, it's quite confusing
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Response from Packeos
Hello Mr. Jamet,
The undelivered products are indicated on the delivery note that we provide by email. We are working on a solution to directly inform the customer by email when we cannot send a product.
We will refund you for the products we could not deliver to you.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
Good site with an interesting range of products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
It's a very good site, I find very good products as an individual and pastry chef
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2018
A lot of choices, correct prices, shipping costs a bit high for small orders.
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products.
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Best regards,
Vincent from Packeos
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
If the shipping costs had been reasonable, I would have given you 5 stars. But unfortunately, way too high..
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Response from Packeos
Hello,
We have chosen to offer you the lowest possible prices for our products, therefore, we cannot reduce shipping costs. These are those of our carriers.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
Very good site
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