Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
Hello, Thank you for your feedback on our site and our various products. Do not hesitate to get back to us if you have any questions or suggestions. We look forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2023
Too expensive for what it is!
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Response from Packeos
Hello, Thank you for your feedback on your experience with us. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers which operate by weight brackets. For more information on this subject, please feel free to get back to us during your next order. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2023
Fast and efficient
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Response from Packeos
We are very satisfied, both with the phone exchanges with your sales service and with the first delivery we received this morning. But a small reminder: deliveries are preferable on Mondays, Wednesdays, or Fridays from 10:00 AM to 4:00 PM = our opening days. Please specify this to your carrier. Have a very good day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2023
I ordered 10 packs of attached bags and only received one.
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Response from Packeos
Hello, I am really sorry that your order arrived incomplete. I have created a new order on your account for the reshipment of the missing products. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2023
No stock, so impossible to make the shipping costs worthwhile with a single box (no free shipping anyway!). When contacting them, they respond that they do not wish to have more in stock (1 box) so we are forced to order one box at a time with a restocking delay of 1 MONTH??! and to pay 14 euros in shipping costs each time... NO EFFORT on their part while we want to place a larger order... unable to meet our needs, unresponsive, uncooperative, NOT PROFESSIONAL for the "#1 Food Packaging on the Web".
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Response from Packeos
Hello, During our exchange, I had indicated that I would check with the purchasing department to increase our stock on the product to cover future orders (my exact message was this: "I will inquire with the purchasing department to see if it is possible to maintain a higher stock"). I have received feedback from the purchasing department indicating that the minimum stock has been raised. I remain at your disposal to answer your questions. Looking forward to serving you, Dan from Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Very correct navigation on the site. The only point to improve in my opinion is the ordering part. Once the products are ordered, the site does not immediately offer to download the invoice, which is precisely what interests us. To download the invoice, it seems that you have to go back to recent orders and select the invoice. It would be better if it were offered as soon as the order is placed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2023
Good products, too bad for the missing items and that delivery is only by pallet. When they deliver to me, they fill the store, which is a bit unpleasant.
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Response from Packeos
Hello, I am sorry that you received your incomplete order. Can you send me the list of missing products to this email address: [email protected]? Regarding the delivery, I am sorry that this is cluttering your store. The delivery people do their best to deliver to you as quickly as possible and drop off the orders where they can. I remain at your disposal to answer your questions. Looking forward to serving you. Dylan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
I find that when there is a stock shortage, it takes quite a long time for you to restock, fast delivery and product conforming to my expectations.
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Response from Packeos
Hello Mrs. Poletto, thank you for your comment. Please know that we are doing our best to minimize our stock shortages. To pass the information to our purchasing department, would it be possible to know which products have caused you problems? Have a nice day, Vincent from the customer service packeos.com
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2023
The boxes I buy are well kept, especially the rounded models
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2023
Very well designed site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2023
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2023
Package arrived in two parts without warning. Damaged box and crushed inside box. Open and spilled gold disc in the box and 5 missing.
Very disappointed for some time now.
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Response from Packeos
Hello, I am really sorry that the delivery went wrong. It can happen that packages from the same order are processed separately. Do you have photos of the packages, and can you tell me which products are missing? You can give me this information at the following email address: [email protected] Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
too bad some products are often missing
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2023
If I could, I would give you no stars, because before placing my order I contacted you via chat to ask if the square pastry boxes were falling face down. You answered yes, except that upon receiving my order I find that this is not the case. So for future customers, beware of what the so-called "advisors" tell you.
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Response from Packeos
Hello, I am the advisor in question. We have two models of boxes, with and without notches. The boxes with notches have the front face falling. Indeed, I should have been clearer in my explanation, I apologize. For two of the sizes you ordered, we have the same model in stock with a falling front face. I can arrange the exchange if you wish. I remain available to answer your questions. You can contact me here: [email protected] Looking forward to serving you, Dan from Packeos Customer Service « Quality Food Packaging at Discount Prices » 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Very good products but shipping costs are not cheap...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2023
It is unacceptable for a packaging company to send a product with dimensions (6.5x20x7) in a box of (24.5x24.5x31.5)! That's a volume about 22 times larger than necessary!!! But that's not the worst! Weight of the ordered product: 192 grams. Weight of the received box: 1065 grams, including 816 grams of hyper dense filler!!! And who paid the shipping cost for such a heavy package?? €7.79 for shipping against €5.96 for the cost of the product. The war in Ukraine is a convenient excuse, and we are willing to be taken advantage of within reason, but this is pure and simple fraud! If the product had been packaged in a smaller box (a company that makes packaging must have that in stock...) and with little or no filler (plastic pouches are not a fragile product!) the shipping costs would not be so high!
We don't even talk about the waste of materials and even less about ecology!!!!
I have nothing to say about the product itself, it meets my expectations and is of good quality. However, I will go elsewhere next time because the shipping conditions are deplorable.
Too bad for this company that loses a customer it had just won. I package nearly 4000 soaps a year and could have greatly consumed from them. Everyone has their choices, mine will now be elsewhere!
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Response from Packeos
Hello, The carrier operates with weight brackets for billing our shipments. In this case, for a delivery in the department where you are located, the shipping costs for orders from 0.1 to 3Kg are the same. The boxes we use are those that are in standard sizes, orders with a single package of a small-sized product are rare on our site. Looking forward to serving you, Dan from the Packeos Customer Service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Lots of choices, products and sizes, beautiful quality
shipping costs a bit excessive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
Fast delivery, the only downside is that the packages always come torn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Good and readable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
GOOD and varied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2023
I find the fluidity of the site and the information perfect. However, if I may suggest, it would be good to indicate the base of the bags, as considering the indicated dimensions can be misleading when ordering.
I am also pleasantly surprised by the quality of customer service, following my mistake on my order, I was called back and advised, top notch!!
I will certainly place another order
For now, I am waiting for the one I just placed, but it seems extremely fast, let's see the quality of the delivery for the fifth star!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2023
Very very bad packaging. Item bent. Given the price I paid.... Delivery overpriced...
Strongly discouraged
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Response from Packeos
Hello, I am sorry that you received damaged items. Do you have the possibility to send me photos of the products? Looking forward to serving you, Dan from the Packeos customer service "Quality Food Packaging at Discount Prices" 03 89 23 43 18
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
During an order, I had a small problem with some items, the customer service was very responsive and resolved the issue quickly, deliveries are fast, and the products are a good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
Simple and effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
Delivery a bit late.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Good products at good prices but a big negative point on the shipping costs which are too high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
The new Packeos site is easy to navigate but I often hesitate to order from them. Because there are often out of stock and the delivery time is long (7 to 10 days).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
Very clear site. We are now waiting to see the goods.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Very large choice for cake box sizes and very accessible prices!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
Product matching the description. Small negative point for the delivery... we are offered a slightly higher price to be notified by SMS of the delivery. I never received this message. Fortunately, I was at home, so I was able to receive the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
As a professional, finding pastry boxes is a headache. Lots of choices and delivery is okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2022
Very happy with the products, fast delivery.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Order as expected, fast and serious delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/10/2022
The carrier showed up in front of my building without ringing the doorbell knowing that my husband was waiting for him. He claimed to have rung but did not do so.
I find that unacceptable knowing that I pay for the transport.
Please escalate this incident to GLS.
I am waiting for my package hoping it is not damaged.
Best regards
Mrs. MAKHOUF
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Response from Packeos
Hello. I really regret that the delivery went wrong. I completely agree with you, ringing the bell is the least one can do to ensure someone's presence to receive the packages. We are contacting the carrier to relay this information, and I will get back to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Products are often missing.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
It's okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Very good value for money and fast delivery which is very appreciated, meets my expectations
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