Customer reviews of Packeos

Hello, We have chosen to offer the lowest possible prices for our products. Therefore, we unfortunately cannot reduce the shipping costs on the site. The fees you see are directly the rates from our carriers. This is the actual delivery cost. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, As you can see, the prices of our products are already very low. That is why we cannot reduce the shipping costs on the website. These costs you pay are directly the rates of our carriers. We are transparent unlike what is mostly done on the internet, we do not hide the shipping costs in the margins of our products. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, At Packeos, we have chosen to offer the lowest possible prices for our products, which is why shipping costs may seem high. These are the actual delivery rates charged to us by various carriers. Unlike what is commonly done on the internet, we do not hide these costs in the margins of our items. Furthermore, the diesel tax that carriers must pay has skyrocketed in recent months. We have been forced to apply it; otherwise, we would lose money on our shipments. We look forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, we have passed the information to our carrier so that they can improve their delivery service. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Our supplier is lacking raw materials to produce its items. We wanted to prioritize the white boxes to ensure we have pastry boxes for our customers. Please know that we are doing our best to always offer as many items as possible on our site at discount prices! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, If you have damaged products upon delivery, I invite you to contact us by phone, email, or live chat. We are here to find a solution! Regarding shipping costs, we have chosen to apply the rates of our carriers directly because, as you can see, the prices of our products are already very low. We cannot offer or reduce these costs, otherwise we would lose money on our shipments. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, we have already reported the information to our supplier, it is possible that it is a batch of bags different from the usual orders. Please know that we are doing our best to offer the best possible products at the fairest prices. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We have chosen to work with GLS for cardboard deliveries. They specialize in shipping packages from one to several dozen kilos. We have improved our delivery service since we stopped with DPD. We do our best to always offer the best possible service at the fairest price. Looking forward to serving you, Ludovic from Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, As you can see, we offer our products at the lowest possible prices, with very low margins, that is why the shipping costs you see on our site are directly those of our carriers. We are transparent about this unlike what can be done on the internet: we do not hide shipping costs in the margins of our products. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, Thank you for your feedback, I will be able to pass the information to our contact at the carrier. Can you send me one or two photos? Here is my address [email protected]. Please know that we are doing our best to improve the delivery service. Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, The Packeos account has been created as a personal account, I had switched it with you to a professional account so that you could have deliveries to your address without weight or product limits. For future orders, you will no longer have error messages! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We continue to add photos every day to showcase our products. It is a daily task, the new site that will be launched in a few days will allow you to see our items better, your browsing will be even more enjoyable! Looking forward to serving you, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"

Hello, We have chosen to protect our pallets with thick cardboard boxes in addition to strapping. All our products are also packaged in boxes or wrapped in plastic according to the suppliers. Was your order damaged upon delivery? For orders under 100kg, you have the option to choose parcel delivery, which prevents the carrier from leaving the pallet on the sidewalk. Please note that the driver is within his rights when he leaves the pallet in front of your address. French law allows him to do so. However, I can still pass the information to the carrier so that he is more vigilant in the future. Best regards, Ludovic from the Packeos customer service "Quality Food Packaging at DISCOUNT prices"