Customer reviews of Packeos

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 3 145 published reviews
5 2 327 74% 4 491 16% 3 200 6% 2 60 2% 1 67 2%

Summary of reviews

Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2018
Unbeatable price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2018
Good site to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2018
I have been buying almost all my cardboard and packaging from you for 6 years.
So it must be good and the prices unbeatable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2018
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2018
Very good except for the shipping costs which are high
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Response from Packeos
Hello,
Shipping costs are calculated based on the weights shipped. These are the rates of our carriers. Please know that we strive to always offer you the lowest possible prices.
Best regards,
Sébastien from Packeos
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2018
good products and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2018
delivery too slow !!!!! compared to the delivery cost. to be reviewed !!!! best regards jmCAMUS CHOCOLATIER PATISSIER in BEAULIEU SUR LOIRE
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Response from Packeos
Hello Mr. Camus,
We apologize for the longer than expected delay. Please know that we will be changing carriers in a few weeks to offer you the best possible delivery service.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2018
Fast delivery, merchandise conforms, no problems, prices defying all competition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2018
Very good.
One question, do you have other sizes of bread bags? Same width but shorter, to wrap 250g loaves, and wider (double) and shorter,
Very good quality.
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Response from Packeos
Hello Mr. Delcuse,
We will inquire to see if it is possible to offer other sizes of bags to meet all our customers' needs.
I invite you to follow our news via our Facebook page for example (https://www.facebook.com/packeos.emballages.alimentaires/?ref=bookmarks) or our homepage where we regularly post our new arrivals.
Looking forward to serving you,
Vincent from Packeos customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2018
The products meet our request
The site makes it easy to search for needs. It is efficient and quick to place orders. Mr. Ansel is available and also efficient for any additional information.
Can we take into account the comments regarding delivery? (the carrier must call 10 minutes before arrival at +31 6 11 77 32 64 to give access to the storage location)
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Response from Packeos
Hello Mr. Andrieu,
Thank you for your trust! You can send your comments at the time of validating your order. These are directly forwarded to our carrier.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
Very very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
Raas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2018
Navigation on the site is simple.
You can easily find what you are looking for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
Very serious site, orders are processed in the best possible time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2018
efficient after-sales service following a delivery problem.
the items are in accordance with the description
I would order again
thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2018
Good service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2018
Great price but very expensive shipping
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Response from Packeos
Hello Ms. Duvault,
Our low prices do not allow us to reduce shipping costs. These are calculated based on the weights shipped. These are the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
Super fast but shipping costs are particular, a bit expensive for a small package
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Response from Packeos
Hello Ms. Bailleul,
Our low prices do not allow us to reduce shipping costs. These are calculated based on the weights shipped. These are the rates from our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2018
Conform and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2018
easy access
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2018
Upon receiving my order, one product was missing. Customer service did their best to convince me that there was a stock shortage. It's a shame that just before receiving the order, the same service wrote to me that there were still 43 units in stock. Today the product is still available on the site. In short, I feel like they don't want to incur the additional shipping costs since the product price is 3 euros and shipping is 12 euros. I find it dishonest on their part since I paid for shipping and notified them before receiving the package that I was particularly interested in this product. And then already sending a package without notifying a customer that a product is missing inside is not very serious. If I hadn't claimed my product, they would have kept the money. In short, a negative experience with customer service. Otherwise, the quality-price ratio remains interesting. However, after this experience, I am not sure I will order again
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Response from Packeos
Hello Ms. Gasparian,
We are working on a solution to automatically inform our customers if their order is incomplete. For your information, missing products are listed on the delivery note that we automatically send you by email when preparing your order.
Regarding the transparent tab supports, we are unfortunately out of stock on this product, but due to a computer issue, the stock is not up to date on this product. We will remove it from the site while we find the cause of this bug.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2018
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2018
Extra
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2018
Serious, Quality, and speed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2018
The best
An optimum quality thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
I was missing an item because the packaging left something to be desired. The missing item was quickly resent to me and I thank you.
Best regards
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Response from Packeos
Hello Mrs. Sirieix,
We place great importance on the quality of the boxes we use for packaging. However, it happens that the carrier damages a package. We will notify them so that they take more precautions.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2018
Satisfactory quality/price ratio but not on all products.
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Response from Packeos
Hello Mr. Bourdin,
Can you tell me which products did not suit you?
Best regards,
Ludovic from Packeos customer service
"Quality Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2018
Fast and perfect. Very well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2018
Great quality price ratio! Just a pity that we are limited to 18 kilos given the delivery price, that's my only negative point
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Response from Packeos
Hello,
Delivery for individuals is done through a network of relay points. The maximum weight accepted by the relay points is 18kg. Beyond this limit, relay points generally refuse packages.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2018
Good product but expensive delivery service and poor quality
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Response from Packeos
Hello Mrs. Lherault,
We are changing carriers to offer you the best possible delivery service at the lowest price. The change will take place in a few days.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2018
Everything is perfect the quality, the purchase, the delivery
except if they could also deliver from 18kg so that I don't have to make a trip to pick up the package at Packeos
best regards
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Response from Packeos
Hello,
We can deliver to a professional location for all orders over 18kg. For orders under 18kg, delivery is done through our network of relay points.
Best regards,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2018
easy to understand various choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2018
Super fast and correct delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Well-made and easy site. Too bad that orders for individuals are limited to 18kg!
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Response from Packeos
Hello,
The weight limit set on our site is made so that you can be delivered to a relay point. Indeed, they refuse overly bulky packages.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2018
First order surprised by the delivery cost, many of my bakers do not know you. I am the president of the bakers of Aisne and the Hauts-de-France region thank you
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Response from Packeos
Hello Mr. Petiteaux,
We have chosen to offer you the lowest possible prices for our products. We cannot reduce shipping costs. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2018
very interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
With Paypal payment, the shipping was really fast, good job!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2018
Good, but shipping costs are way too expensive.
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Response from Packeos
Hello Mr. Noizat,
We have chosen to offer you the prices of our products as low as possible right away. The shipping costs are calculated based on the weights shipped. These are the rates of our carriers.
Looking forward to serving you,
Ludovic from the Packeos customer service
"Quality Food Packaging at DISCOUNT prices"
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