Packeos consistently delivers fast, reliable service with careful handling and friendly, helpful staff. Customers repeatedly note fast delivery, careful shipping, and products that meet or exceed expectations, along with convenient, user-friendly ordering and a wide variety of affordable items. The packaging and product quality are praised, with many mentioning durable ice trays, good packaging, and repeatedly solid quality-price value. Loyal customers highlight years of satisfaction, strong service, and prompt order preparation and shipping.
So once again I am unhappy with the delivery especially and your provider for doing it. More than a week late and without any news from the delivery service. For the price I paid for delivery I am quite disappointed. But the Packeos products are perfect and meet my expectations.
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Response from Packeos
Hello Mr. RONAN,
We are sincerely sorry for this new inconvenience regarding the delivery of your order.
We fully understand your dissatisfaction, especially in light of a delay of more than a week and the lack of communication from the carrier. This is obviously not the level of service we wish to offer our customers, especially considering the delivery fees charged.
However, we are pleased to know that the Packeos products perfectly meet your expectations and we thank you for your trust despite this poor delivery experience.
We once again apologize for this inconvenience and thank you for your understanding.
Best regards,
The Packeos team
J
Jean-François F.
Rating: 2 out of 5
following a purchase from 15/07/2026
Not satisfied with the preparation of the package, the rounds are practically all open and are moving around in the package.
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Response from Packeos
Hello Mr. FERRU,
We are sincerely sorry to learn that the preparation of your package did not meet your expectations. Your feedback is important to us and we would like to discuss it with you in order to find a solution to this situation.
We invite you to contact us privately so that we can assist you better.
Best regards,
The Packeos team
A
Alain D.
Rating: 4 out of 5
following a purchase from 07/07/2026
Very good product. Delivery longer than expected. The chocolates had to wait in the heat.
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Response from Packeos
Hello Alain,
We sincerely thank you for your feedback and are delighted that you liked our product. We take your comments regarding the delivery into account and hope to welcome you again soon.
Best regards,
The Packeos team
M
Mona M.
Rating: 4 out of 5
following a purchase from 16/06/2026
I have been ordering from Packeos for several years. Overall, everything goes well. However, I sometimes encounter a few problems, particularly regarding the manufacturing of certain products: cake supports that warp, cake boxes that sometimes lack sturdiness, as well as delivery times that are becoming longer and longer, even though the products are stored in a warehouse located close to the delivery location. I hope these points can be improved in order to continue working under good conditions.
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Response from Packeos
Hello Mona,
We sincerely thank you for your loyalty and for your constructive feedback. We take your comments into account to improve our products and services. If you encounter any issues with the delivered products, please contact us by email at [email protected], and we will look together to resolve what is happening.
Looking forward to assisting you with your next order,
Best regards,
The Packeos team.
V
Véronique D.
Rating: 4 out of 5
following a purchase from 03/06/2026
Very good products, very professional shipping
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Response from Packeos
Hello Véronique,
We sincerely thank you for your positive feedback and your compliments regarding our products and the shipping. It really makes us happy to know that you are satisfied with your experience with Packeos.
Warm regards,
The Packeos team
A
Anne M.
Rating: 4 out of 5
following a purchase from 28/05/2026
The packaging is very good. However, there was a communication problem with the carrier who had no contact details to reach me.
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Response from Packeos
Hello Anne,
Thank you for your positive feedback on our packaging.
We are, however, sorry for the inconvenience encountered with the carrier. The contact details provided during the order are automatically transmitted to the carrier, which is why we regret even more that they were unable to contact you under good conditions.
We take your comment into account and will escalate it to improve this point.
Best regards,
The Packeos team
E
Eric B.
Rating: 3 out of 5
following a purchase from 25/05/2026
Compliant with the order Absence of reference noted on packaging for verification
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Response from Packeos
Hello,
We send a delivery note by email in advance of the delivery.
Some of our products have the reference written on the box, but this is not the case for all of our products.
If during verification you notice that a product is not the right one, or if there is a missing item, you can contact us at the email address [email protected]
Best regards,
The Packeos team
C
Charlotte S.
Rating: 3 out of 5
following a purchase from 18/05/2026
Everything is very well in general, this time the piping bags from Packeos that I ordered had a new distributor packaging that is unusable. I ordered 2. They arrived open and wouldn't stay closed so I wrapped them in tape to avoid having 200 loose bags... then I hung one up because it is made for that and it tore under its own weight. Really very cumbersome in the kitchen when everything is fast to have to struggle with the bags every time we need one. I hope it will change! I will continue to order because otherwise everything is perfect, the site is convenient and the products are cheaper and delivered quickly!
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Response from Packeos
Hello Charlotte,
I am sorry that the piping bag packages are defective. Could you send me some photos if you took any?
You can send them to me at the email address [email protected]
I hope to be able to help you, and see you again for other orders!
Best regards,
The Packeos team
P
Pierre J.
Rating: 3 out of 5
following a purchase from 14/05/2026
Bags of lower quality than what I used to order before and which have disappeared from your catalog
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Response from Packeos
Hello Pierre,
We apologize for this disappointment regarding the quality of the received bags.
We invite you to write to us at the following address: [email protected] specifying what is not suitable with the concerned products. This will allow us to analyze your feedback more precisely.
Best regards,
The Packeos team
S
Sandrine L.
Rating: 4 out of 5
following a purchase from 10/05/2026
Very satisfied with the order. Superb delivery. With a professional and smiling delivery person.
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Response from Packeos
Hello Sandrine,
Thank you very much for your positive feedback.
We are delighted to hear that you are very satisfied with your order and the delivery.
We will make sure to pass on your message regarding the professionalism and friendliness of the delivery person.
Best regards,
The Packeos team
S
sebastien P.
Rating: 2 out of 5
following a purchase from 09/04/2026
Shipping costs too expensive!
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Response from Packeos
Hello Sébastien,
Thank you for taking the time to share your opinion.
We understand that shipping costs are an important point in your purchasing experience.
We choose to offer our products at the fairest possible price. Shipping costs are therefore charged separately and remain visible at the time of the order. They are calculated based on the weight of the order as well as the delivery location.
Best regards,
The Packeos team
F
franck M.
Rating: 3 out of 5
following a purchase from 07/04/2026
Hello, good experience overall, but it takes us way too long to place orders, quite annoying. If we had the ability to create a scheduler with all our products and just click, it would go much faster, without forgetting anything. I called, but apparently there is no solution to my problem, which must be the problem of many, it's really a shame, you are my only supplier that does not provide us with this precious tool.
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Response from Packeos
Hello Franck,
Thank you for taking the time to share your opinion on Packeos.
We are pleased to hear that your experience is generally positive, but we also understand your frustrations regarding the ordering process.
The integration of a scheduler is under consideration for the next update of our website.
We are constantly striving to improve our service, and your feedback is valuable to us. Please feel free to contact us with any other suggestions or need for assistance.
Best regards,
The Packeos team
Y
Yann B.
Rating: 2 out of 5
following a purchase from 08/04/2026
Order delivered in two parts, no communication
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Response from Packeos
Hello Yann,
Thank you for your feedback. We are sorry to hear that your order was not delivered as planned.
Sometimes packages can be separated during handling by the carrier.
Your comment on communication is very important to us and we are constantly working to improve it. Please feel free to contact us with any questions, we will be happy to help.
Best regards,
The Packeos team.
B
Bernard C.
Rating: 4 out of 5
following a purchase from 17/03/2026
good
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Response from Packeos
Hello, Thank you for your feedback. We are delighted to know that your experience with Packeos has satisfied you. We look forward to seeing you again soon on our site. The Packeos team
I
Isabelle V.
Rating: 4 out of 5
following a purchase from 09/03/2026
Good material for the price
Delivery time a bit slow due to a carrier error
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Response from Packeos
Hello, Thank you very much for your feedback! We are glad that you find our material of good quality at the right price. We apologize for the longer than expected delivery time, and we take note of your comment regarding the carrier. Please do not hesitate to contact us for any questions or assistance. Best regards. The Packeos team
A
Aline C.
Rating: 3 out of 5
following a purchase from 04/03/2026
No shipping/delivery tracking. Package arrived very damaged, fortunately its contents were intact.
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Response from Packeos
Hello, Thank you for sharing your experience. We are sorry to learn that your package arrived damaged and that you did not receive any shipping tracking. Your feedback is valuable to us and we are committed to improving our services. Please feel free to contact us directly for any questions or additional information. Best regards. The Packeos team
S
SECOURS POPULAIRE C.
Rating: 3 out of 5
following a purchase from 23/02/2026
We had requested a delivery either on a Monday or a Wednesday, between 9:30 AM and 4:30 PM; however, it was delivered outside of these days and therefore to a neighbor!?!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the delivery and we apologize for this inconvenience. We will report this information to the carrier. Please feel free to contact us directly for any questions. Best regards. The Packeos team
L
Lucie P.
Rating: 3 out of 5
following a purchase from 20/02/2026
The delivery person did not verify my identity, left too quickly to check the contents. Container too large for the contents. Boxes a bit dirty.
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We understand your concerns regarding identification and the condition of the boxes. The driver should have at least verified who he was delivering to. We will report this to the carrier. Please feel free to contact us for any other questions or suggestions. Best regards. The Packeos team
D
Delphine B.
Rating: 2 out of 5
following a purchase from 23/02/2026
Small problem with the 125g boxes, the glue does not hold! I have to tape them! Otherwise perfect
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with the glue on our boxes. Could you please send us an email with photos of the problem to the following address: [email protected]. We will look into compensating you. Please feel free to contact us if you have any other comments or needs. Best regards. The Packeos team
A
Amaury L.
Rating: 2 out of 5
following a purchase from 10/02/2026
fingerprints on the bags with cardboard bottom almost every order
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Response from Packeos
Hello, We thank you for your feedback and are sorry to learn of your dissatisfaction regarding the marks on the bags. Please feel free to contact us directly when such issues arise so that we can quickly correct the problem encountered. Could you send us photos of the received products to the email address: [email protected]? Best regards. The packeos team
M
Marie Charlotte M.
Rating: 4 out of 5
following a purchase from 28/01/2026
Clear
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Response from Packeos
Hello, Thank you very much for your positive feedback! We are pleased that you found your experience with us clear and satisfactory. Please do not hesitate to contact us if you have any other questions or comments, we will be happy to assist you. Best regards. The packeos team
P
Pauline D.
Rating: 2 out of 5
following a purchase from 29/12/2025
The delivery was very late and I did not receive any compensation for this issue
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Response from Packeos
Hello, We are sorry that your delivery was late and that it caused you inconvenience. We will refund the shipping costs related to your order to apologize for this. Best regards. The packeos team
M
Marc P.
Rating: 2 out of 5
following a purchase from 27/12/2025
extremely slow delivery. Does not respect the announced deadlines!!!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered delivery delays that did not meet your expectations. Your feedback is valuable and helps us improve. Please feel free to contact us directly for any additional assistance with your next order. Best regards. The packeos team
S
Shenxha Z.
Rating: 4 out of 5
following a purchase from 26/12/2025
I am satisfied with my order, I went to pick up my order on site, everything went very well, quick to offer excellent cakes, I recommend
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Response from Packeos
Hello and thank you very much for your warm review! We are delighted to hear that you were satisfied with your order and that you were able to pick up your products quickly. Your recommendation touches us and we hope to see you again soon. Best regards, The packeos team
J
Jean-Luc B.
Rating: 4 out of 5
following a purchase from 14/12/2025
Products, delivery, everything was perfect
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Response from Packeos
Hello, Thank you sincerely for your positive feedback! We are delighted to hear that you appreciated our products and our delivery service. Your satisfaction is our priority, and we hope to see you again soon on packeos.com. Best regards. The packeos team
P
Pierrick L.
Rating: 4 out of 5
following a purchase from 23/12/2025
Delivery service to be reviewed, 2 delays, impossible to set a date, passage in my absence!
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with our delivery service. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us if you would like to discuss your experience further. Best regards. The packeos team
C
Christophe M.
Rating: 4 out of 5
following a purchase from 14/12/2025
Order received 10 days later instead of about 3 days, package received damaged, always had problems with GLS.
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Response from Packeos
Hello, We thank you for your feedback and are sorry to hear that your experience did not meet your expectations. We understand how frustrating this can be, especially with delivery issues. Please let us know if you have any damaged or unusable products. Best regards, The packeos team
D
Daniel R.
Rating: 3 out of 5
following a purchase from 10/12/2025
Shipping costs are really excessive.
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Response from Packeos
Hello, The entire Packeos team thanks you for taking the time to leave a comment on our site. Your satisfaction is ours. Regarding shipping costs, they are calculated based on the weight of the order and the delivery destination. These are the rates of our carriers. If you would like more information on this subject, you can contact us by phone or by email at the following address: [email protected] We will respond as soon as possible. Best regards. The packeos team
C
cédric T.
Rating: 4 out of 5
following a purchase from 03/12/2025
The products are very good, the delivery time respected, however all packages were left on the sidewalk and we were not informed of the delivery made.. No shelter and on public road lamentable...
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Response from Packeos
Hello, Thank you very much for your positive feedback on our products and the respect of delivery times. We are sorry to learn that you had a disappointing experience regarding the delivery of your packages. We take your comments very seriously and will forward them to the carrier so that they can improve their services in your area. Best regards. The packeos team
T
Thierry L.
Rating: 2 out of 5
following a purchase from 29/11/2025
not enough details on the products
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Response from Packeos
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that you find our product descriptions insufficient. Please feel free to contact us through the various means on the site (chat, customer service, email, phone) for additional information about the products. Best regards. The packeos team
A
Arnaud G.
Rating: 3 out of 5
following a purchase from 01/12/2025
Two last orders arrived damaged. Some defective products, two poorly glued and unusable boxes
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Response from Packeos
Hello, We are sorry to learn that your last orders arrived damaged and that you encountered problems with some products. Could you please send us an email to the address below with a list of the damaged packages along with photos? We will look into compensating you as fairly as possible. Best regards. The packeos team [email protected]
C
CEDRIC T.
Rating: 2 out of 5
following a purchase from 01/12/2025
I had already ordered the first time everything went very well, everything was very fast but the second time, a few days ago, the package took an enormous amount of time to arrive, package handed over to GLS, no way to know where the package is or when it will be delivered, and as a result, we had to travel 80 km to find the product concerned in the order, so personally we will not order from them again
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Response from Packeos
Hello, We are sorry to learn that your last experience did not meet your expectations. During your previous orders, you had ordered during a normal influx period. At the end of the year, the influx of orders is such that we experience delays in deliveries. A message is present on the site to this effect just before the payment step to inform all customers. Best regards. The packeos team
S
SYLVAIN S.
Rating: 3 out of 5
following a purchase from 23/11/2025
The product is of good quality, but the packages frequently arrive damaged: some boxes are broken inside, and even when the package appears intact, it happens that some boxes are defective.
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Response from Packeos
Hello and thank you for your feedback. We are sorry to learn that you encountered problems with the condition of our packages. Your experience is important to us and we will share your comments with our logistics team to improve this point. As soon as you have defective packaging, please do not hesitate to contact us so that we can react and provide you with a solution as quickly as possible. Best regards. The packeos team
S
Silvia E.
Rating: 4 out of 5
following a purchase from 20/11/2025
Order arrived well and carefully.
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Response from Packeos
Hello, Thank you very much for your positive feedback! We are delighted to learn that your order arrived in good condition and carefully. If you have any other questions or needs, please do not hesitate to contact us. Best regards. The packeos team
L
Laurent L.
Rating: 3 out of 5
following a purchase from 24/11/2025
Of course, the delivery time was good. A box arrived in poor condition, forcing me to clean the products. I should have refused them but delivery during a rush time in the store
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that your package arrived in poor condition and understand the inconveniences this may have caused. Your feedback is valuable to us, and we will use it to improve our services. If you have damaged or unusable products, please do not hesitate to let us know! Best regards. The packeos team
N
NATHALIE D.
Rating: 4 out of 5
following a purchase from 16/11/2025
almost very good!
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. If you have any remarks or suggestions, please feel free to share them with us at the following email address: [email protected] We will respond to your questions/remarks as soon as possible. Best regards. The packeos team
K
katia W.
Rating: 3 out of 5
following a purchase from 07/11/2025
The delivery was very very very long!
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Response from Packeos
Hello, Thank you for your comment. The Packeos team is happy to know that you appreciate our products. We are sorry that you found the delivery
V
VIRGINIE C.
Rating: 2 out of 5
following a purchase from 08/11/2025
Everything went very well
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Response from Packeos
Hello, We warmly thank you for your positive feedback! We are delighted to learn that your experience with us met your expectations. Please feel free to reach out to us if you need anything. Best regards. The packeos team
A
Aline M.
Rating: 3 out of 5
following a purchase from 01/11/2025
I find the site moderately practical
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Response from Packeos
Hello, Thank you for taking the time to share your feedback. We are sorry to learn that you find our site moderately practical. Your feedback is valuable and encourages us to constantly improve our platform. Please feel free to share your suggestions to enhance your experience. Best regards. The Packeos team
G
Gicquiaud N.
Rating: 2 out of 5
following a purchase from 28/10/2025
Damaged palette and bulk items in a large half-empty box........... without any protection (Ordered jars, received broken). Packaging to be reviewed
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Response from Packeos
Hello, Thank you for taking the time to share your experience. We are sorry to learn that your order did not meet your expectations and that the items arrived damaged. Your feedback is valuable and will help us improve our packaging. We have replied to your email asking you to indicate the number of unusable products so that we can compensate you as fairly as possible. Best regards. The Packeos team
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